Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: You will work cross-functionally Supporting Trust initiatives, with the Support of Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results. The Difference You Will Make: Build problem solving skills and capability within the teams through workshops, learning forums, playbooks Drive culture of continuous improvement within the teams Socialize Continuous Improvement with the stakeholders, understand the Key business requirements and build the CI strategy around them.  Educate, build awareness and Program manage continuous improvement, FMEA framework. Identify risks & opportunities, create controls and build plans for implementation, Support business in setting up risk free operations / mitigate risks. People Management: Coach & mentor team members for enhanced roles and responsibilities, career growth, and Overall Development Streamline overall ways of working and identify opportunities for improvement Identify high impact opportunities, problem solve through data and process re-design and lead them to delivery

A Typical Day

• Build problem solving skills and capability within the teams through workshops, learning forums, playbooks
• Drive culture of continuous improvement within the teams
• Socialize Continuous Improvement with the stakeholders, understand the Key business requirements and build the CI strategy around them
• Educate, build awareness and Program manage continuous improvement, FMEA framework. Identify risks & opportunities, create controls and build plans for implementation, Support business in setting up risk free operations / mitigate risks
• People Management: Coach & mentor team members for enhanced roles and responsibilities, career growth, and Overall Development
• Streamline overall ways of working and identify opportunities for improvement
• Identify high impact opportunities, problem solve through data and process re-design and lead them to delivery
• Diagrams and evaluates existing processes. Builds transformation journeys
• Leads or supports cross-functional project teams to implement operational improvements within Trust
• Designs experiments & leads them as a Project Manager
• Implements process improvement projects using Lean Six Sigma methodology. Builds relationships with cross-functional Trust stakeholders
• Collects data and insights from operations to identify the root cause of problems
• Measures performance against process requirements
• Presents opportunities for approval to management
• Communicates, Story tells using powerpoint presentations, progress to stakeholders
• Leads workshops & brainstorming sessions for CS & across functions
• Mentors & coaches the team from LSS, conflict management, storytelling & stakeholder management perspective

Your Expertise

• A minimum of 10+ years of experience in Continuous Improvement, Process Design, process re-engineering and/ or operations
• Any Post Graduate - Preferred
• Advanced knowledge of contact center operations, AML, Fraud/ Risk operations
• Preferred Certified Lean Six Sigma Black Belt

Benefits

• Bonus or incentives
• One or more equity programs
• Benefits
• Employee Travel Credits

How We'll Take Care of You

₹2,380,000—₹3,400,000 INR