Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections. The Difference You will Make: As a Programs and Business Operations Lead, you will work with the Country Manager, Mexico & Caribbean to develop and execute strategies to grow the success of the Airbnb Platform in your territory. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed. You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.

A Typical Day

• Work with the Country Manager, Mexico & Caribbean to develop and execute strategies to grow the success of the Airbnb Platform in the territory
• Align the functions operating in the country behind common objectives
• Work with other teams in the organization on cross border projects
• Understand the needs of the Airbnb community and define levers to help them succeed in the platform
• Develop strong relationships and deliver valuable guidance to help the community grow within the Airbnb marketplace
• Shape the levers and approach that should be developed at country level to grow communities
• Align all functions to achieve objectives set with the Country Manager
• Serve as the point of contact for many cross-functional teams in the country to get feedback and provide insights on key launches
• Build the analysis and frameworks that will support decisions taken in the country to achieve goals

Your Expertise

• 10+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
• Experience working cross-functionally with product, marketing, sales operations and enablement teams
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organization skills
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Comfortable with Excel, SQL
• Strong verbal and written communication skills

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

How We'll Take Care of You

$146,670—$183,330 MXN