Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb creates opportunities for millions of hosts to build a business, develop connections, and positively impact local communities.  The strength of the global host community is what sets Airbnb apart. We keep hosts at the center of everything we do.  The Airbnb Community Team treats hosts as partners by incorporating their feedback in our product and policies, fostering connection, supporting their development and success. The Difference You Will Make: The Senior Global Programs Lead is an experienced leader responsible for the management of global strategic programs that span the Community Team. This role collaborates cross-functionally to develop strategies and operationalize programs that connect our Host Engagement, Host Communications and Host Development teams to broader business and brand initiatives aligned to company priorities. This role reports to the Director of Global Community Programs, working closely with the functional leads across the Community Team and across the organization including Business, Supply, Product, Design, Marketing working groups.

A Typical Day

• Build and lead strategy for key programs
• Partner with business and product teams to understand key priorities to translate into an integrated Community Team strategy
• Work closely with the functional leads to develop their strategies that ladder to the broader business initiatives
• Operationalize strategy execution
• Establish systems to move work forward by managing communications, cascades and channels within the working groups
• Ensure that execution strategically aligns with Community and business objectives through ongoing strategic guidance
• Define program goals and monitor performance against key performance indicators
• Develop key performance indicators aligned to larger business objectives and priorities
• Review impact through regular performance reviews
• Develop strong and collaborative relationships
• Manages stakeholders within the Community Team including team leadership and working team
• Represent Community in senior cross functional meetings and work collaboratively with stakeholders
• Influence priorities, roadmaps, and operations on behalf of our team and our hosts
• Provide clear and compelling updates
• Communicate program strategy, performance, and impact to cross-functional partners and senior/executive leadership
• Develop materials for working group alignment and leadership reviews
• Mentor and support junior team members
• Foster a culture of excellence, inclusion, and collaboration by developing talent

Your Expertise

• Senior leader with 15+ years of experience in Brand Strategy, Program Management, Product Management or Operations
• Proven track record of leading cross-functional strategic programs and operating in a matrixed organization
• Demonstrated success managing complex global programs at scale while balancing competing priorities and resources

Benefits

• bonus
• equity
• benefits
• Employee Travel Credits

How We'll Take Care of You

$188,000—$235,000 USD