Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Insider Threat Investigations Manager oversees the rollout, operational quality, and ongoing effectiveness of BPO (Business Process Outsourcing) investigations into insider threats impacting Airbnb. This leader is responsible for building, scaling, and managing a global insider investigations program that empowers external (BPO) teams to deliver high-quality, compliant, and thorough investigations. As the program grows, the Manager will develop and oversee regional investigations leads, who will manage onboarding and ongoing support for BPO investigations teams in their geographic areas. For high-complexity and high-severity cases, the Manager acts as both lead and partner, driving joint investigations alongside BPO personnel to ensure delivery of best-in-class investigative outcomes. They will closely collaborate with their program counterpart within Security Engineering, collating security control vulnerabilities, building feedback channels, closing the loop of investigative findings, detection gaps, and emerging threats, to inform ongoing improvements in detection rules and workflows. They will collaborate extensively with Information Security, Legal, HR, and Risk & Compliance to safeguard Airbnb’s assets and reputation.

A Typical Day

• Oversee the rollout, operational quality, and ongoing effectiveness of BPO investigations into insider threats
• Build, scale, and manage a global insider investigations program empowering external BPO teams
• Develop and oversee regional investigations leads for onboarding and support of BPO teams
• Lead joint investigations for high-complexity and high-severity cases with BPO personnel
• Collaborate with Security Engineering, Information Security, Legal, HR, and Risk & Compliance
• Deploy and evolve the BPO Insider Threat Investigations program for global operations
• Recruit, onboard, and manage regional investigations leads
• Oversee standardized BPO onboarding, training, operational review, and maintenance
• Conduct assessments of BPO investigations and regional teams for thoroughness, accuracy, compliance, and alignment
• Lead global feedback cycles and knowledge-sharing sessions
• Serve as escalation point for high-impact cases
• Coordinate with Security Engineering on detection models, ticketing systems, and remediation
• Oversee BPO and regional investigation workflows for insider threat risks
• Prioritize and define KPIs for BPO investigation teams
• Oversee and enforce SLAs for investigations
• Lead and coordinate joint investigations and subject interviews on complex matters
• Assure proper evidence handling, digital forensics, interview practices, and documentation
• Set investigation and response standards and provide log analysis guidance
• Align regional leads and BPO investigators with internal resources and tools
• Ensure global investigations comply with employment law, data privacy, and regulations
• Collaborate with Legal, Talent, Privacy, and Risk and Compliance for risk management
• Deliver structured reports and briefings on threat, vulnerability, and security metrics

Your Expertise

• 10+ years of professional experience in insider threat investigations, enterprise security, or equivalent
• Demonstrated experience overseeing investigation teams and/or managing vendor/BPO programs at scale, preferably global/regional
• Experience establishing and managing regional leadership structures in investigations
• Track record of onboarding, training, and supporting geographically distributed teams
• Strong background in technical investigation, digital forensics, and operational quality assurance
• Proven ability to build and scale enterprise investigation programs
• Skilled in mentoring, enabling, and coaching direct and indirect investigation teams
• Capable of designing and implementing regional onboarding programs and maintaining operational standards worldwide
• Deep understanding of employment law, data privacy, and regulatory compliance for cross-border investigations
• Demonstrated ability to communicate program strategy, status, and risk to senior leaders and cross-functional teams globally
• Analytical thinker with commitment to operational excellence, scalability, and continuous improvement

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

How We'll Take Care of You

$154,000—$192,000 USD