Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  As Senior Payments Operations Manager for Procedures, Standards & GTM Readiness, reporting to the Director of Payment Operations, you’ll lead the development, standardization, and execution of Airbnb’s global payments procedures and standards, change management, and go-to market readiness for payments products. This is a high-impact and high-influence individual contributor role that sits at the intersection of strategy, operations, and platform enablement. The Difference You Will Make: As Payments Operations Senior Manager for Money Movement, you will lead the operationalization of Airbnb’s payments platform, focusing on pay-ins and payouts. Your focus is to partner cross-functionally to build and implement the policies, processes, and controls that make the platform work day-to-day—creating structure, consistency, and accountability across global payment operations. Examples include third-party payouts, unpaid payouts, dormant accounts, liens, garnishments, escheatment, inbound/outbound calling and escalations, request for information from pay-partners, etc. You will also ensure that new payment capabilities are launched with the right operational coverage. Above all, this work ensures we do right by our guests and hosts, enabling seamless, transparent, and trusted payment experiences across Airbnb. This role blends operational leadership, process design, and cross-functional partnership—working closely with Payments Product, Treasury, Risk, Compliance, Finance, Partnerships, Customer Support, FP&A, and regional teams to drive clarity, stability, and scalability across Airbnb’s payments ecosystem.

A Typical Day

• Lead the development, standardization, and execution of Airbnb’s global payments procedures and standards, change management, and go-to market readiness for payments products
• Lead the operationalization of Airbnb’s payments platform, focusing on pay-ins and payouts
• Partner cross-functionally to build and implement the policies, processes, and controls that make the platform work day-to-day
• Ensure new payment capabilities are launched with the right operational coverage
• Partner cross-functionally to operationalize core workflows for Airbnb’s payments platform—including third-party payments, unpaid payouts, blocked third-party payments, dormant accounts, liens, garnishments, and escheatment—ensuring each has clear ownership, documented processes, appropriate tooling, and reliable execution with defined performance metrics and SLAs
• Collaborate cross-functionally with Product, Risk, Compliance, Partnerships, Treasury, Customer Support, FP&A, and regional teams to align on workflow design, tooling needs, volume projections, resource planning, and budgeting
• Balance control and experience, ensuring operational processes meet policy, risk, and compliance requirements while minimizing friction for guests and hosts
• Identify and implement optimization opportunities across money-movement operations, leveraging automation, AI, and data insights to improve accuracy, speed, and scalability
• Close ownership gaps by establishing clear accountability, measurable SLAs, and consistent global execution standards
• Develop playbooks, procedures, and escalation paths that define how payments operations are executed and governed across markets and teams
• May eventually lead directly or indirectly a team of people to enable and execute operations
• Define and maintain clear policies and procedures that guide payment operations, ensuring ownership, consistency, and compliance globally
• Embed controls into everyday work so processes meet legal and regulatory requirements without adding unnecessary friction
• Keep policies and procedures current and simple, updating them as products, markets, or regulations evolve, and ensuring teams know how to apply them in daily operations
• In partnership with the platform product team, define and implement operational policies, controls, and SOPs ahead of product launches to ensure readiness
• Act as the link between Product, Treasury, Compliance, Risk, Finance, Partnerships, and regional teams, turning product and policy intent into practical operations
• Engage early in new launches and programs to ensure readiness, clear ownership, and smooth execution
• Work with regional teams to adapt global processes to local needs while maintaining consistency and compliance
• Align priorities across teams to remove blockers, reduce duplication, and deliver payments initiatives efficiently
• Monitor performance data and incidents to identify trends, friction points, and improvement opportunities across pay-in and payout operations
• Simplify and standardize workflows to enhance efficiency, reduce manual effort, and improve accuracy and speed
• Use automation, AI, and insights to proactively improve scalability and reliability
• Create feedback loops that capture lessons learned from incidents and launches, feeding them into process and platform design
• Foster a culture of operational excellence, where teams continuously refine how payments operations are delivered and measured for reliability, control, and customer impact

Your Expertise

• 12+ years of experience in payments, fintech, or financial services, with a focus on operations, enablement, or process management
• Proven success in building and scaling operational payment processes across complex, cross-functional organizations
• Deep understanding of pay-ins, payouts, operational workflows, forecasting, and exception management, including regulatory, compliance, and policy requirements
• Demonstrated ability to translate strategy and policy into actionable, scalable operations

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

How We'll Take Care of You

$188,000—$235,000 USD