Job Description:

Scope:

The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams.

The Repair Specialist is the main point of contact for the operations desk to manage FHS customers' critical situations involving Repair Suppliers. He/She shall ensure the suppliers are delivering on time, cost and quality, by developing strong and stable relationships, organizing on-site supplier visits, and challenging performances that do not meet the required level. The Repair Specialist shall also steer the activity ramp-up, and regularly engage and coordinate with other Airbus functions.

Key responsibilities:

COST:

• Challenge and validate suppliers commercial quotations, standard exchange and loan offers in line with Procurement guidelines (flat rate, Time & material, Power-By-the-Hour (PBH))

• Implement cost control routines

• Create justification dossier to recharge customers in case of Customer Induced Damages (CID)

• Contribute to achieving the global FHS Repair cost target

LEAD TIME:

• Ensure that the supplier is repairing and delivering parts in due time according to its contractual obligations 

• Identify issues root causes of delays and implement corrective actions, including at supplier’s facilities

• Prioritize AOG and Critical customer’s requests

QUALITY:

• Organize regular conference calls and meetings with the suppliers to address open issues, repair status, backlog situation and data reconciliation; propose process improvements whenever required

• Ensure that the Supplier is respecting technical standards (SB, upgrades, …), workscopes (minor, major repair, …) and certification (EASA, FAA, CAAS, …)

• Manage quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans

CONTINUOUS IMPROVEMENT:

• Contribute to the continuous improvement and problem solving within Repair Operations

• Work closely with the method and tool team and guarantee the quality of the data in the system

• Provide precise information on the parts status and statistics of operational events to stakeholders

• Monitor and mentor the subcontractors supporting our daily administrative tasks

Minimum Education:

Advanced/Higher/Graduate Diploma, or relevant experience of 3 years in case of lower degree

Minimum Experience:

3 Years in Aviation Industry (Purchasing, Component Repair, Supplier Management or Customer Service)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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