Job Description:

About US

Ours is a dynamic team of engineers providing technical assistance to Airbus Customers for the complete in-service fleet of Airbus Commercial Aircraft. With Safety and Customer Satisfaction at the heart of its missions, the team ensures timely responses and recommendations to daily queries/reports, as well as technical onsite assistance whenever required. On a daily basis, we are in direct contact with our Customers and a significant number of internal and external stakeholders (Design Office, Continued Airworthiness office, AOG technical center, Programs, Manufacturing, Vendors, Field representatives, etc...). At any time, we will be the "Voice of the Customer" within the Airbus organization. 

About you, required skills: 

• Educated to a 4-years aeronautical engineering degree (or equivalent), 

• 3 to 7 years of experience in relevant roles

• Experience and/or knowledge of Cabin & Cargo Electronics (CIDS, Smoke detection, Lights, CVMS/CDSS, e-Direct view, Cockpit door, Doors monitoring, Slides, Emergency Equipment, Seats)

• Airline operations knowledge

• Prior experience in In-service activities preferred

• Service minded and highly customer focus

• Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders, in a multicultural environment, 

• Team player, adaptable, open to continuous development, reliable & tenacious

• Good Presentation skills, both oral and written

• Negotiation level in English, written and spoken, 

Do you want to be part of a great fun-loving team?

Do you want to work in a multi-cultural environment?

Do you want to interact with customers, suppliers and many other stakeholders beyond siglums?

Do you like to challenge yourself from very short term (hours) to very long term (years) technical challenges by learning continuously?

Are you customer oriented and feel satisfied by helping them in resolving their technical challenges?

IF YES, JOIN US! 

What you will be doing – Tasks & Responsibilities: 

As the successful candidate you will work with the In-service systems engineering team in charge for Cabin & Cargo Electrics (ATA 23, 25, 26, 33, 44, 52) within the In-Service Engineering Centre Of Competence (COC), "1SYCE" siglum and :

• Answer customer daily engineering queries regarding the Cabin & Cargo Electronics (CIDS, Smoke detection, Lights, CVMS/CDSS, e-Direct view, Cockpit door, Doors monitoring, Slides, Emergency Equipment, Seats) for the whole Airbus commercial fleet and all customers, on time & quality.

• Follow up as required through discussions with the Airlines or their representatives and provide on-site / virtual assistance where & when necessary. 

• Ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale. 

• Analyze all reported in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations and ownership, passenger and crew comfort and provide appropriate response.

• Monitor, consolidate and analyse all in-service events, identify potential impacts on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.

• Launch appropriate corrective action with the relevant program and design organisation and ensure the required level of progress and follow-up during the investigation phase acting as the “voice of the customer” to ensure the problem solution is in the best interests of the customer. 

• Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers. 

• Review Service Bulletins and provide inputs for inspection service bulletin creation.

• Create clear, precise and value added presentations on technical topics and present in technical forums (from technical meeting to Worldwide symposium).

• Use / develop dashboards using data analytics Airbus tools (typically Skywise Services), to provide visibility on Airbus product reliability.   

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.