Job Description:

• fully autonomously providing engineering assistance to the customers to ensure that all technical queries raised by the customers to troubleshoot and correctly operate their aircraft, to provide maintenance recommendations (reliability improvement, cost optimization), to better understand our aircraft design, etc within the defined time scale and with good quality. The job can include technical on-site assistance for complex troubleshooting when required and necessary. 

• Analyse in-service events to identify potential impacts (including airworthiness, quality, etc.), launch appropriate corrective action and ensure proper follow-up with the relevant customer services organization.

• Identify and investigate emerging hot topics affecting the fleet and specific customers, and define with fleet managers and central teams the associated corrective actions (mitigation & terminating solutions).

• Manage customer communication at various hierarchic levels and in different contexts: over the phone, in person, during troubleshooting on aircraft, or during airline events (fleet review meetings, workshops, expert forums, regional conferences).

• supporting regional fleet management and provide technical presentations during F2F meetings with customers on-site

• Your technical scope will cover the following systems and specialities:

  • ATA 29 - Hydraulic Systems

  • ATA 52 - Cargo Door Actuation System

• This role involves regular international travels for business, especially in Asia Pacific as well as Europe, consequently you must be willing to travel accordingly.

• This role may also require taking a few turns on team stand-by support to AOG cases outside of normal business hours.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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