Job Description:

• Customer Service: Manage relationships with airline customers, providing regular updates on their sponsored trainees and addressing any concerns

• Course Scheduling: Plan and coordinate the complete training calendar, including ground school, simulator sessions (FSTDs - Full Flight Simulators), and aircraft training slots.

• Resource Management: Schedule and assign qualified instructors (SFIs/TRIs) for training events, ensuring no conflicts and adherence to duty time limitations.

• Acted as the primary focal point for all internal/external customers and trainees, managing the complete training experience from initial scheduling to final certification at the AATC.

• Managed end-to-end training operations, including short-term/ad-hoc planning of WET courses, assignment of training devices, and proposing solutions to clients in coordination with planning and resource managers.

• Ensured 100% regulatory and program compliance by meticulously verifying all trainee prerequisites, flight experience, and necessary regulatory approvals prior to training commencement.

• Coordinated all pre-training logistics, including trainee registration, preparation of grade sheets and course materials, and enrolling participants in remote learning and cloud-based training media (Mobile Airbus Training experience).

• Served as the central liaison between customers, trainees, and internal departments (Training, Planning, Maintenance, Quality, Sales) to manage operational matters and swiftly resolve any training disruptions.

• Monitor trainee progress throughout the course lifecycle, conducting welcome briefings, providing regular status updates to customers, and coordinating with instructors to ensure timely completion of all training records.

• Managed all post-training documentation and certification, preparing course certificates, processing flight crew licensing paperwork for Civil Aviation Authorities, and archiving all trainee records per company procedures.

• Contributed to continuous improvement projects and collaborated cross-departmentally to deliver exceptional customer experience, including organizing trainee celebrations and new customer welcome ceremonies.

• Managed the end-to-end commercial offer lifecycle, from drafting and customizing proposals based on client requirements to amending offers for specific aircraft types.

• Drive sales order and revenue processing for new and existing large-scale, complex contracts, ensuring timeliness and full compliance with company policies

• Coordinated with cross-functional pricing teams to validate and confirm accurate pricing for all aircraft products and training courses.

• Provided key account support to Sales Managers through weekly communication, ensuring smooth operations and alignment on client strategy.

• Extracted and analyzed sales data to create weekly reports for account manager meetings; tracked planned and expired offers to initiate proactive client follow-up actions.

• Ensured contract compliance by managing the submission and acceptance of all legal documentation through the internal Myteam client tool.

Onboarded and trained new team members on project workflows, internal processes, and essential software tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Training Centre Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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