Account Management, SME & Growth at Airwallex - Kuala Lumpur

Role Overview

As an Account Manager focusing on SME & Growth at Airwallex in Kuala Lumpur, you will be at the forefront of expanding our relationships with small and medium-sized enterprise (SME) clients. This pivotal role involves building strong connections with your portfolio, deeply understanding their unique needs, and crafting customized solutions leveraging Airwallex's diverse suite of products and services. You will be a trusted advisor, helping businesses navigate the complexities of global finance and payments, and empowering them to achieve their growth ambitions.

Your primary focus will be on upselling and cross-selling, showcasing the value proposition of Airwallex's platform to drive revenue growth. You will work collaboratively with internal teams – including sales, product, engineering, marketing, finance, and strategy – to ensure a seamless customer experience and contribute to the continuous improvement of our offerings. A strong understanding of the Fintech landscape and a passion for solving complex problems are essential for success in this role.

A Day in the Life

Here’s a glimpse into what your typical day might look like:

• Morning: Review your portfolio of SME clients, analyze their recent activity and identify potential opportunities for upselling or cross-selling. Prepare for upcoming meetings with key stakeholders.
• Mid-day: Conduct client meetings to understand their evolving needs and challenges. Present tailored solutions using Airwallex's platform. Address any questions or concerns they may have.
• Afternoon: Collaborate with internal teams to address client requests and troubleshoot technical issues. Update Salesforce with the latest client interactions and sales pipeline information.
• Late Afternoon: Participate in team meetings to share insights and best practices. Contribute to product roadmap discussions based on customer feedback.

Why Kuala Lumpur?

Kuala Lumpur is a strategic location for Airwallex, serving as a hub for Southeast Asia's burgeoning Fintech industry. The city offers a vibrant business environment, a skilled talent pool, and a supportive regulatory landscape. Working in Kuala Lumpur provides you with the opportunity to be part of a rapidly growing market and contribute to Airwallex's expansion in the region.

Moreover, Kuala Lumpur offers a high quality of life with affordable living costs, diverse culture, and excellent food. It's a great place to build a career and enjoy a fulfilling personal life.

Career Path

Airwallex is committed to fostering the professional growth of its employees. As an Account Manager, you will have opportunities to advance your career within the account management team, potentially progressing to senior account manager, team lead, or even management roles. You can also explore other career paths within Airwallex, such as product management, sales, or strategy, depending on your interests and skills.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, commensurate with experience and qualifications. While the exact salary range is not disclosed, it is estimated to be between $60,000 and $100,000 USD annually, depending on experience and performance. The benefits package typically includes:

• Comprehensive health insurance
• Paid time off and holidays
• Employee stock options
• Flexible work arrangements (if applicable)
• Company-sponsored events and activities

Airwallex Culture

Airwallex fosters a culture of innovation, collaboration, and customer focus. We are a team of ambitious individuals who are passionate about building the future of global finance. We value:

• Ownership: Taking responsibility for your work and delivering results.
• Collaboration: Working effectively with others to achieve common goals.
• Innovation: Constantly seeking new and better ways to do things.
• Customer focus: Putting the customer at the center of everything we do.

How to Apply

If you are a motivated and results-oriented individual with a passion for Fintech and a desire to build a career at a rapidly growing company, we encourage you to apply. To apply for the Account Management, SME & Growth role at Airwallex in Kuala Lumpur, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role.

Frequently Asked Questions (FAQ)

1. What is Airwallex? Airwallex is a global payments and financial platform that empowers businesses to operate globally without borders.
2. What does an Account Manager do at Airwallex? An Account Manager builds relationships with clients, understands their needs, and provides solutions using Airwallex products and services.
3. What skills are required for this role? Key skills include account management, relationship building, sales, communication, and problem-solving.
4. What experience is required for this role? We require at least 3 years of B2B experience managing and growing technology/Fintech relationships with SME accounts.
5. What is the career path for this role? You can advance within the account management team or explore other career paths within Airwallex.
6. What is the salary range for this role? While the exact salary is not disclosed, it is estimated to be between $60,000 and $100,000 USD annually.
7. What benefits does Airwallex offer? Benefits include health insurance, paid time off, employee stock options, and more.
8. What is the company culture like? Airwallex fosters a culture of innovation, collaboration, and customer focus.
9. How do I apply for this role? Submit your resume and cover letter through our online application portal.
10. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.