Account Manager, SME & Growth at Airwallex - Hong Kong

Role Overview

As an Account Manager focusing on SME & Growth at Airwallex in Hong Kong, you will play a crucial role in expanding our presence within the small and medium-sized enterprise sector. This position requires a dynamic individual who can build and maintain strong relationships with our SME clients, understand their unique needs, and provide tailored solutions to help them thrive in the global market. You will be responsible for upselling and cross-selling our suite of financial products and services, ensuring our clients leverage the full potential of the Airwallex platform. Your contributions will directly impact revenue growth and customer satisfaction within the Hong Kong market.

A Day in the Life

Your day will be varied and challenging, involving: * **Relationship Building:** Connecting with your portfolio of SME clients to understand their business goals and challenges. * **Product Demonstration:** Showcasing the benefits of Airwallex products and services, highlighting how they address specific client needs. * **Upselling and Cross-selling:** Identifying opportunities to expand the use of Airwallex solutions within existing client accounts. * **Salesforce Management:** Maintaining accurate records of client interactions, sales forecasts, and pipeline activities. * **Cross-Functional Collaboration:** Working with internal teams such as sales, product, engineering, and marketing to ensure client success and contribute to product development. * **Problem Solving:** Addressing client inquiries and resolving any issues related to the Airwallex platform. * **Market Research:** Staying informed about industry trends and competitor activities to identify new opportunities. * **Reporting and Analysis:** Monitoring key performance indicators (KPIs) and providing regular reports to management.

Why Hong Kong?

Hong Kong is a strategic hub for Airwallex, serving as a gateway to the Asia-Pacific market. Its vibrant business ecosystem, coupled with its status as a global financial center, makes it an ideal location for driving growth within the SME sector. By being based in Hong Kong, you will have the opportunity to work with a diverse range of clients and contribute to Airwallex's expansion in this critical region.

Career Path

At Airwallex, we are committed to fostering the growth of our employees. As an Account Manager, you can advance your career through several avenues: * **Senior Account Manager:** Taking on a larger portfolio of clients and assuming responsibility for mentoring junior team members. * **Team Lead:** Leading a team of Account Managers and overseeing their performance. * **Sales Manager:** Managing a team of sales professionals and driving revenue growth within a specific region or market segment. * **Key Account Manager:** Focusing on building and maintaining relationships with our most strategic clients. We provide ongoing training and development opportunities to help you achieve your career goals. ## Salary and Benefits Airwallex offers a competitive salary and benefits package that includes: * **Base Salary:** A competitive base salary commensurate with your experience and skills. The estimated annual salary range for this role is $60,000 - $100,000 USD, depending on experience. * **Performance-Based Bonus:** A bonus program that rewards you for achieving your sales targets and contributing to the overall success of the company. * **Health Insurance:** Comprehensive health insurance coverage for you and your dependents. * **Paid Time Off:** A generous paid time off policy that includes vacation, sick leave, and holidays. * **Professional Development:** Opportunities to attend industry conferences, participate in training programs, and pursue professional certifications. * **Stock Options:** The opportunity to own shares in Airwallex and participate in the company's success. * **Employee Assistance Program:** Access to confidential counseling and support services. * **Wellness Programs:** Programs designed to promote your physical and mental well-being. ## Airwallex Culture At Airwallex, we foster a culture of innovation, collaboration, and ownership. We are looking for individuals who are: * **Passionate:** Driven to make a difference and excited about the future of fintech. * **Collaborative:** Able to work effectively with cross-functional teams to achieve common goals. * **Results-Oriented:** Focused on delivering exceptional results and exceeding expectations. * **Innovative:** Constantly seeking new and better ways to do things. * **Humble:** Willing to learn from others and open to feedback. ## How to Apply If you are interested in joining our team as an Account Manager, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for Airwallex. ## Frequently Asked Questions (FAQ) 1. **What is Airwallex?** Airwallex is a global payments and financial platform for modern businesses. 2. **What products and services does Airwallex offer?** We offer business accounts, global payments, spend management, and other financial solutions. 3. **What is the target market for Airwallex?** Our target market includes SMEs, e-commerce businesses, and large enterprises. 4. **What is the company culture like at Airwallex?** We foster a culture of innovation, collaboration, and ownership. 5. **What are the career growth opportunities at Airwallex?** We offer a variety of career paths and professional development opportunities. 6. **What is the salary range for this position?** The estimated annual salary range for this role is $60,000 - $100,000 USD, depending on experience. 7. **What are the benefits of working at Airwallex?** We offer a competitive salary and benefits package that includes health insurance, paid time off, and stock options. 8. **What skills are required for this position?** The key skills required for this position include relationship building, sales, and problem-solving. 9. **What is the interview process like at Airwallex?** The interview process typically involves a phone screening, a video interview, and an in-person interview. 10. **How can I learn more about Airwallex?** You can learn more about Airwallex on our website and social media channels.