## Airwallex Account Manager, Enterprise - Shanghai, China Are you a driven and experienced account manager with a passion for building strong client relationships? Do you thrive in a fast-paced, innovative environment? If so, Airwallex is looking for you! As an Account Manager, Enterprise in Shanghai, you will be responsible for managing and growing relationships with our key enterprise clients, ensuring their success with our global payments and financial platform. This is an exciting opportunity to join a rapidly growing fintech company and make a significant impact on our business. ### Role Overview As an Account Manager, Enterprise, you will be the primary point of contact for a portfolio of our most important enterprise clients. You will be responsible for understanding their business needs, providing strategic guidance on how Airwallex can help them achieve their goals, and ensuring they are getting the most value from our platform. You will also be responsible for identifying and closing upsell opportunities, and working with internal teams to resolve any issues that may arise. This role requires excellent relationship management, communication, and problem-solving skills, as well as a deep understanding of the payments and financial industry. ### A Day in the Life Here's a glimpse into a typical day for an Account Manager, Enterprise at Airwallex: * **Morning:** Start the day by reviewing your email and prioritizing any urgent client requests or issues. Prepare for upcoming client meetings by reviewing account data and identifying potential opportunities for improvement. * **Mid-day:** Conduct client calls and meetings to discuss their business needs, provide updates on Airwallex products and services, and address any concerns they may have. Collaborate with internal teams, such as sales, product, and engineering, to resolve client issues and ensure their satisfaction. * **Afternoon:** Analyze account data to identify trends and opportunities for growth. Prepare and deliver presentations to clients on the value of Airwallex and how we can help them achieve their business goals. Work on closing upsell opportunities and expanding our relationship with existing clients. * **End of Day:** Wrap up the day by documenting client interactions, updating account records, and preparing for the next day's activities. ### Why Shanghai? Shanghai is a vibrant and dynamic city that is a major hub for international business and finance. It is home to a large number of multinational corporations and a thriving startup ecosystem. Airwallex has a strong presence in Shanghai, and this role offers the opportunity to work with a diverse and talented team in a rapidly growing market. Shanghai offers a high quality of life, with world-class restaurants, shopping, and cultural attractions. ### Career Path Airwallex is committed to providing opportunities for career growth and development. As an Account Manager, Enterprise, you will have the opportunity to advance to more senior roles within the account management team, such as Senior Account Manager, Team Lead, or Account Director. You may also have the opportunity to move into other roles within the company, such as sales, product, or marketing. ### Salary & Benefits Airwallex offers a competitive salary and benefits package, commensurate with experience. The estimated salary range for this role in Shanghai is $40,000 - $70,000 USD per year. In addition to salary, we offer a comprehensive benefits package that includes: * Health insurance (medical, dental, and vision) * Paid time off (vacation, sick leave, and holidays) * Employee stock options * Professional development opportunities * Wellness programs * Parental leave * Company-sponsored social events ### Airwallex Culture At Airwallex, we are passionate about building the future of global finance. We are a team of talented and driven individuals who are committed to excellence. We value innovation, collaboration, and customer focus. We believe in empowering our employees to take ownership and make a difference. If you are looking for a challenging and rewarding career in a fast-paced environment, Airwallex is the place for you. ### How to Apply If you are interested in applying for the Account Manager, Enterprise role in Shanghai, please submit your resume and cover letter through our online application portal. We look forward to hearing from you! ### Frequently Asked Questions (FAQ) **1. What are the key responsibilities of an Account Manager, Enterprise?** The key responsibilities include managing and growing relationships with key enterprise clients, understanding their business needs, providing strategic guidance, ensuring they get the most value from our platform, identifying and closing upsell opportunities, and resolving any issues. **2. What qualifications are required for this role?** We are looking for candidates with experience in managing customer relationships, 3+ years of B2B experience in the financial or software industry, payment industry experience (a plus), and strong communication skills. **3. What is the career path for this role?** As an Account Manager, Enterprise, you can advance to more senior roles within the account management team or move into other roles within the company, such as sales, product, or marketing. **4. What is the salary range for this role?** The estimated salary range for this role in Shanghai is $40,000 - $70,000 USD per year. **5. What benefits does Airwallex offer?** Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, professional development opportunities, and more. **6. What is the company culture like at Airwallex?** At Airwallex, we are passionate about building the future of global finance. We value innovation, collaboration, and customer focus. **7. How do I apply for this role?** Please submit your resume and cover letter through our online application portal. **8. What is the interview process like?** The interview process typically involves a phone screening, followed by one or more in-person or video interviews with members of the account management team and hiring manager. **9. What is the work environment like in Shanghai?** Shanghai is a vibrant and dynamic city with a strong international business presence. Airwallex has a modern and collaborative office environment in Shanghai. **10. Is there room for growth within Airwallex?** Yes, Airwallex is a rapidly growing company with numerous opportunities for career growth and advancement.