Airwallex: Account Manager, SME & Growth - Ho Chi Minh City, Vietnam

Role Overview

As an Account Manager focusing on SME & Growth at Airwallex in Ho Chi Minh City, you'll be at the forefront of driving our relationships with small and medium-sized enterprises. This pivotal role involves nurturing existing client relationships, identifying growth opportunities, and acting as a key liaison between our clients and internal teams. Your primary focus will be on understanding the unique needs of SMEs, providing tailored solutions, and ensuring they maximize the value of Airwallex's comprehensive financial platform.

You'll be responsible for managing a portfolio of SME clients, building strong rapport, and serving as their trusted advisor. This involves proactively engaging with clients to understand their business goals, challenges, and opportunities, and then aligning Airwallex's solutions to meet their specific needs. Collaboration with sales, product development, operations, and marketing teams will be essential to ensure a seamless and exceptional customer experience.

This role requires a proactive and results-oriented individual with a strong understanding of the SME landscape, excellent communication and interpersonal skills, and a passion for helping businesses grow globally.

A Day in the Life

A typical day for an Account Manager at Airwallex might involve:

• Client Engagement: Connecting with clients via phone, email, or video conference to discuss their current needs, future plans, and any challenges they might be facing.
• Opportunity Identification: Analyzing client data and industry trends to identify potential upselling and cross-selling opportunities.
• Product Demonstrations: Showcasing Airwallex's platform and its features to clients, highlighting how they can streamline their financial operations and improve their bottom line.
• Collaboration: Working with internal teams to address client inquiries, resolve issues, and ensure their needs are met promptly and efficiently.
• Reporting: Tracking key performance indicators (KPIs) and providing regular updates to management on client activity, revenue growth, and overall portfolio performance.
• Market Research: Staying up-to-date on industry trends and competitor activities to identify new opportunities and potential threats.
• Relationship Building: Attending industry events and networking with potential clients and partners.

Why Ho Chi Minh City?

Ho Chi Minh City is a vibrant and rapidly growing economic hub in Southeast Asia. Its strategic location, coupled with a large and skilled workforce, makes it an ideal location for Airwallex to serve the growing SME market in the region. The city offers a dynamic business environment, a strong entrepreneurial spirit, and a supportive ecosystem for startups and established businesses alike.

Being located in Ho Chi Minh City allows you to directly contribute to Airwallex's expansion in a key market, work with a diverse range of clients, and gain valuable experience in a fast-paced and competitive environment. The city also offers a rich cultural experience, with its delicious cuisine, historical landmarks, and vibrant nightlife.

Career Path

Airwallex is committed to providing its employees with opportunities for career growth and development. As an Account Manager, you can progress to senior account management roles, team leadership positions, or specialize in a particular industry or product area. The company also offers opportunities to move into other departments, such as sales, marketing, or product development, based on your interests and skills.

Airwallex provides ongoing training and development programs to help its employees enhance their skills and knowledge. The company also encourages its employees to pursue external certifications and professional development opportunities.

Salary & Benefits

The estimated salary range for this Account Manager role in Ho Chi Minh City is $25,000 - $45,000 USD per year. The specific salary will be determined based on your experience, skills, and qualifications.

In addition to a competitive salary, Airwallex offers a comprehensive benefits package that includes:

• Comprehensive health insurance
• Paid time off and holidays
• Employee stock options
• Training and development programs
• Company-sponsored events and activities
• Modern and comfortable office space
• Flexible work arrangements (depending on role and location)
• Employee assistance program

Airwallex Culture

Airwallex fosters a culture of innovation, collaboration, and customer focus. The company values its employees and provides them with a supportive and challenging work environment. Airwallex encourages its employees to be creative, take risks, and learn from their mistakes. The company also emphasizes the importance of teamwork and collaboration, and encourages its employees to share their ideas and knowledge.

Airwallex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued and respected. The company believes that a diverse workforce is essential for its success.

How to Apply

If you are interested in this Account Manager role, please submit your resume and cover letter through the Airwallex careers website. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working at Airwallex.

We encourage you to apply even if you do not meet all of the requirements listed in the job description. We are looking for talented and motivated individuals who are passionate about helping businesses grow globally.

FAQ

1. What is Airwallex?

   Airwallex is a global payments and financial platform for modern businesses. We help businesses of all sizes streamline their financial operations and expand internationally.

2. What does an Account Manager do at Airwallex?

   An Account Manager at Airwallex is responsible for managing a portfolio of clients, building strong relationships with them, and helping them maximize the value of our platform.

3. What skills are required for this role?

   The key skills required for this role include account management experience, strong communication and interpersonal skills, and a passion for helping businesses grow.

4. What is the career path for this role?

   As an Account Manager, you can progress to senior account management roles, team leadership positions, or specialize in a particular industry or product area.

5. What is the salary range for this role?

   The estimated salary range for this role in Ho Chi Minh City is $25,000 - $45,000 USD per year.

6. What benefits does Airwallex offer?

   Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and more.

7. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and customer focus.

8. Where is this role located?

   This role is located in Ho Chi Minh City, Vietnam.

9. Do I need to be fluent in Vietnamese to apply for this role?

   Yes, fluency in both English and Vietnamese is required for this role. Proficiency in Mandarin is an added advantage.

10. How do I apply for this role?

    Please submit your resume and cover letter through the Airwallex careers website.