Account Manager, SME & Growth at Airwallex - London

## Role Overview Airwallex is seeking a highly motivated and experienced Account Manager to join our SME & Growth team in London. As an Account Manager, you will be responsible for building and maintaining strong relationships with our existing customers, ensuring they are successful using our platform, and driving revenue growth through expansion opportunities. You will act as the primary point of contact for your portfolio of customers, understanding their business needs, and providing tailored solutions to help them achieve their goals. This role requires a strategic thinker with excellent communication and interpersonal skills, as well as a deep understanding of the fintech landscape. ## A Day in the Life * **Relationship Building:** Spend time connecting with your customers, understanding their business challenges, and building rapport. * **Product Demonstrations:** Showcase the latest Airwallex features and how they can benefit your customers. * **Strategic Planning:** Develop account plans to identify growth opportunities and ensure customer success. * **Cross-functional Collaboration:** Work closely with Sales, Marketing, and Product teams to address customer needs and drive product improvements. * **Problem Solving:** Resolve customer issues promptly and effectively, ensuring a positive experience. * **Data Analysis:** Analyze customer data to identify trends and opportunities for optimization. * **QBRs:** Conduct Quarterly Business Reviews to discuss performance, identify challenges, and plan for future growth. * **Negotiation:** Negotiate commercial agreements and pricing with customers. * **Mentoring:** Guide and support junior members of the Account Management team. ## Why London? London is a global hub for fintech innovation, making it the ideal location to be part of Airwallex's growth story. The city offers a vibrant business environment, access to top talent, and a diverse customer base. Being based in London provides opportunities to: * Network with industry leaders and attend fintech events. * Collaborate with other innovative companies. * Access a large pool of skilled professionals. * Serve a diverse range of customers from various industries. * Contribute to the growth of the UK's fintech ecosystem. ## Career Path Airwallex is committed to providing its employees with opportunities for growth and advancement. As an Account Manager, you can progress along several career paths, including: * **Senior Account Manager:** Manage a larger portfolio of key accounts and take on more strategic responsibilities. * **Team Lead:** Lead and mentor a team of Account Managers, driving team performance and achieving targets. * **Account Director:** Oversee a portfolio of strategic accounts and develop relationships with key decision-makers. * **Sales Manager:** Lead a team of sales representatives, driving revenue growth and expanding Airwallex's customer base. * **Customer Success Manager:** Focus on ensuring customer satisfaction and driving product adoption. Airwallex also supports internal mobility, allowing employees to explore opportunities in different departments and locations. ## Salary & Benefits Airwallex offers a competitive salary and benefits package, including: * **Competitive salary:** Dependent on experience and location, with regular performance reviews. * **Performance-based bonuses:** Rewarding you for exceeding targets and driving customer success. * **Health insurance:** Comprehensive medical, dental, and vision coverage. * **Paid time off:** Generous vacation, sick leave, and holidays. * **Employee stock options:** Giving you a stake in the company's success. * **Professional development opportunities:** Training, conferences, and mentorship programs. * **Wellness programs:** Gym memberships, mental health resources, and employee assistance programs. * **Parental leave:** Supporting you and your family during important life events. * **Commuter benefits:** Making it easier to get to work. * **Company-sponsored social events:** Building team camaraderie and celebrating successes. ## Airwallex Culture At Airwallex, we are a team of ambitious and innovative individuals who are passionate about building the future of global finance. We value: * **Customer focus:** Putting our customers at the heart of everything we do. * **Innovation:** Continuously seeking new and better ways to serve our customers. * **Collaboration:** Working together as a team to achieve common goals. * **Ownership:** Taking responsibility for our actions and delivering results. * **Growth mindset:** Embracing challenges and learning from our mistakes. * **Transparency:** Openly communicating and sharing information. We foster a supportive and inclusive work environment where everyone feels valued and empowered to contribute their best work. ## How to Apply If you are a passionate and experienced Account Manager looking for a challenging and rewarding opportunity, we encourage you to apply. To apply for the Account Manager, SME & Growth position at Airwallex, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. ## FAQ **Q1: What does Airwallex do?** Airwallex is a global payments platform that helps businesses of all sizes manage their international finances. **Q2: What are the key responsibilities of an Account Manager?** The key responsibilities include building relationships with customers, understanding their needs, and providing solutions to help them achieve their goals. **Q3: What skills are required for this role?** Strong communication, interpersonal, and problem-solving skills are essential, as well as a deep understanding of the fintech landscape. **Q4: What is the career path for an Account Manager?** You can progress to Senior Account Manager, Team Lead, Account Director, Sales Manager, or Customer Success Manager. **Q5: What is the salary and benefits package?** Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, and employee stock options. **Q6: What is the company culture like?** We foster a supportive and inclusive work environment where everyone feels valued and empowered to contribute their best work. **Q7: Where is the role located?** This role is located in London, United Kingdom. **Q8: What is the interview process like?** The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with a panel of stakeholders. **Q9: What are the working hours?** The standard working hours are 9am to 5pm, Monday to Friday, but there may be some flexibility depending on customer needs. **Q10: Is there room for remote work?** This role is primarily based in the London office, but there may be some opportunities for remote work depending on the team's policies.