Account Manager, SME & Growth at Airwallex - Melbourne, Victoria

Role Overview

As an Account Manager in the SME & Growth team at Airwallex, you'll be at the forefront of empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. This pivotal role involves managing a portfolio of 150-300 customer accounts, building deep relationships, and providing value-based solutions utilizing Airwallex's comprehensive suite of products and services. Your primary focus will be on upselling, cross-selling, and fostering multi-stakeholder relationships within your customer base. You'll collaborate with internal teams across sales, product, engineering, marketing, and finance to ensure exceptional customer service and drive revenue growth.

A Day in the Life

Your day will be dynamic and varied, encompassing a range of activities aimed at maximizing customer satisfaction and revenue generation. You'll start by reviewing your customer portfolio, identifying potential upselling and cross-selling opportunities. You'll then engage with customers through calls, emails, and meetings to understand their evolving needs and challenges. Based on these interactions, you'll craft tailored solutions leveraging Airwallex's payments, global bank accounts, company & employee cards, expense management, and API integrations. Collaboration is key, as you'll work closely with internal teams to address customer inquiries, resolve issues, and ensure seamless product implementation. You'll also dedicate time to staying abreast of industry trends, competitor offerings, and new Airwallex product features to better serve your customers.

Why Melbourne, Victoria?

Melbourne is a vibrant and thriving hub for technology and finance, making it an ideal location for Airwallex to establish a strong presence. The city boasts a highly skilled workforce, a supportive business environment, and a strong entrepreneurial spirit. Being based in Melbourne offers the opportunity to connect with a diverse range of SMEs and contribute to their success in the global marketplace. Additionally, Melbourne's exceptional quality of life, cultural attractions, and world-class dining scene make it a desirable place to live and work.

Career Path

Airwallex is committed to fostering the professional growth and development of its employees. The Account Manager role serves as a strong foundation for a rewarding career within the company. With demonstrated success, you can advance to Senior Account Manager, Team Lead, or even explore opportunities in other areas such as Sales Management, Product Management, or Strategy. Airwallex provides ample opportunities for training, mentorship, and skill development to help you achieve your career aspirations.

Salary & Benefits

Airwallex offers a competitive salary and benefits package commensurate with experience and qualifications. While the specific salary range for this role is dependent on these factors, a competitive market rate for an Account Manager in Melbourne, Victoria typically falls between $90,000 and $140,000 USD annually. In addition to salary, Airwallex provides a comprehensive benefits package that includes health insurance, dental and vision coverage, life insurance, disability insurance, retirement plan with company match, employee stock options, wellness programs, and employee assistance program.

Airwallex Culture

Airwallex is proud to be a company that values innovation, collaboration, and customer-centricity. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking.

How to Apply

If you are a passionate and driven individual with a desire to empower SMEs in the global economy, we encourage you to apply for the Account Manager, SME & Growth role at Airwallex. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are a good fit for Airwallex and this role.

FAQ

1. What is Airwallex? Airwallex is the only unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts and payments to spend management and treasury.
2. What does the SME & Growth team do? The SME & Growth team focuses on empowering small and medium-sized enterprises to thrive in the global economy by providing tailored financial solutions and streamlining cross-border payments.
3. What products does Airwallex offer? Airwallex offers a range of products across three pillars: Collect, Manage & Spend, including payments, global bank accounts, company & employee cards, expense management, and API integrations.
4. What are the key responsibilities of an Account Manager? The key responsibilities include building relationships with customers, understanding their needs, providing value-based solutions, achieving revenue targets, and collaborating with internal teams.
5. What skills are required for this role? The required skills include account management, sales, upselling, cross-selling, relationship building, customer needs analysis, and knowledge of financial products and services.
6. What is the career path for an Account Manager at Airwallex? With demonstrated success, you can advance to Senior Account Manager, Team Lead, or explore opportunities in other areas such as Sales Management, Product Management, or Strategy.
7. What is the salary range for this role? While the specific salary range depends on experience and qualifications, a competitive market rate for an Account Manager in Melbourne, Victoria typically falls between $90,000 and $140,000 USD annually.
8. What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package that includes health insurance, dental and vision coverage, life insurance, disability insurance, retirement plan with company match, employee stock options, wellness programs, and employee assistance program.
9. What is the company culture like at Airwallex? Airwallex values innovation, collaboration, and customer-centricity, and fosters a dynamic and supportive work environment.
10. How can I apply for this role? You can apply by submitting your resume and cover letter through our online application portal.