Account Manager, SME & Growth at Airwallex - Shenzhen

Role Overview

Airwallex is seeking a highly motivated and experienced Account Manager to join our SME & Growth team in Shenzhen. As an Account Manager, you will be responsible for managing a portfolio of industry clients acquired by business development, direct sales, and other sales teams. You will develop and execute plans to maintain, renew, and upsell to these clients, ensuring their continued success and maximizing their use of the Airwallex platform. This role requires a deep understanding of the cross-border payments landscape, excellent communication and relationship-building skills, and a passion for helping businesses grow globally.

A Day in the Life

Here's a glimpse into what your day might look like:

• Start your day by reviewing your client portfolio, checking for any urgent issues or opportunities.
• Conduct client calls to discuss their needs, provide updates on new features, and address any concerns.
• Collaborate with internal teams, such as product and engineering, to resolve client issues and provide feedback on product improvements.
• Develop and present proposals to clients for new services and solutions.
• Analyze client data to identify trends and opportunities for growth.
• Attend industry events to network and stay up-to-date on the latest trends.
• Mentor junior team members and share best practices.

Why Shenzhen?

Shenzhen is a vibrant and dynamic city known as China's Silicon Valley. It is a hub for innovation, technology, and e-commerce, making it an ideal location for Airwallex to grow its presence in the region. By joining our team in Shenzhen, you will have the opportunity to work in a fast-paced and exciting environment, surrounded by some of the brightest minds in the industry.

Career Path

Airwallex is committed to providing its employees with opportunities for growth and development. As an Account Manager, you can progress to senior account management roles, team leadership positions, or even move into other areas of the company, such as sales, marketing, or product management. We offer a variety of training programs and mentorship opportunities to help you achieve your career goals.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, employee stock options, and more. We also provide opportunities for professional development and growth, as well as a collaborative and inclusive work environment.

Airwallex Culture

At Airwallex, we are building the financial infrastructure to empower businesses to grow without borders. Our vision is to become the operating system of global commerce. Our values drive us: * Customer First * Be the Change * Own It * Be a Great Teammate We encourage people to think outside the box, be curious, and contribute ideas. We pride ourselves on being a company where people are empowered to make decisions and drive impact. We value diversity, encourage inclusivity, and celebrate success together.

How to Apply

If you are a motivated and experienced Account Manager looking for a challenging and rewarding opportunity, we encourage you to apply! Please submit your resume and cover letter through our careers website.

FAQ

1. What is Airwallex?

   Airwallex is a global payments and financial platform for modern businesses, offering solutions for cross-border payments, multi-currency accounts, and more.

2. What does an Account Manager do at Airwallex?

   Account Managers are responsible for managing a portfolio of clients, ensuring their satisfaction, and identifying opportunities for growth.

3. What skills are required for this role?

   This role requires strong communication, relationship-building, and analytical skills, as well as a deep understanding of the cross-border payments landscape.

4. What is the career path for an Account Manager at Airwallex?

   Account Managers can progress to senior account management roles, team leadership positions, or other areas of the company.

5. What is the salary range for this role?

   The salary range for this role is competitive and commensurate with experience.

6. What benefits does Airwallex offer?

   Airwallex offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.

7. What is the company culture like at Airwallex?

   Airwallex has a collaborative and inclusive work environment, where employees are empowered to make decisions and drive impact.

8. How do I apply for this role?

   Please submit your resume and cover letter through our careers website.

9. What is the interview process like?

   The interview process typically involves several rounds of interviews with hiring managers and other team members.

10. What are the working hours for this role?

    Working hours are typically standard business hours, but may vary depending on client needs.