Account Manager, SME & Growth at Airwallex: Singapore

Role Overview

As an Account Manager at Airwallex, you will be the primary point of contact for our SME clients, fostering strong relationships and ensuring their success with our platform. You will leverage your understanding of their businesses to identify opportunities for growth, providing tailored solutions and support. This role requires a proactive, customer-centric approach with a passion for helping SMEs thrive in the global marketplace.

A Day in the Life

Your day will involve a mix of client interactions, data analysis, and internal collaboration. You might start by reviewing client performance data to identify trends and opportunities. Then, you might connect with clients to discuss their needs, provide training, or address any issues. You will also collaborate with internal teams to ensure client needs are met and to improve the Airwallex platform. Expect to spend time building relationships, conducting business reviews, and staying up-to-date on industry trends.

Why Singapore?

Singapore is a strategic hub for Airwallex, offering access to a vibrant ecosystem of SMEs and a strong talent pool. Located in the heart of Southeast Asia, Singapore provides a gateway to emerging markets and a diverse business environment. By working in Singapore, you will be at the forefront of Airwallex's expansion in the region and contribute to our mission of empowering global businesses.

Career Path

Airwallex is committed to fostering the growth of its employees. As an Account Manager, you will have opportunities to advance your career through mentorship programs, leadership training, and cross-functional projects. Potential career paths include Senior Account Manager, Team Lead, or roles in sales, product, or strategy.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, employee stock options, and retirement plan. We also provide opportunities for professional development and a supportive work environment.

Airwallex Culture

At Airwallex, we value innovation, collaboration, and customer focus. We are a team of passionate individuals who are driven to make a difference in the world of global payments. We encourage our employees to be creative, take risks, and learn from their mistakes. We also believe in giving back to the community and supporting causes that are important to our employees.

How to Apply

To apply for the Account Manager position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, as well as your passion for helping SMEs succeed.

FAQ

1. What is Airwallex? Airwallex is a global payments and financial platform that empowers businesses to operate globally without borders.
2. What does an Account Manager do at Airwallex? An Account Manager manages a portfolio of SME clients, builds relationships, identifies opportunities, and ensures client satisfaction.
3. What skills are required for this role? Strong communication, interpersonal, sales, and analytical skills are required.
4. What is the career path for an Account Manager at Airwallex? Potential career paths include Senior Account Manager, Team Lead, or roles in sales, product, or strategy.
5. What is the salary range for this position? The salary range is competitive and depends on experience and qualifications. The estimated range for this role in Singapore is between SGD 95,000 to SGD 140,000 annually.
6. What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
7. What is the company culture like at Airwallex? Airwallex values innovation, collaboration, and customer focus.
8. How do I apply for this position? You can apply through our online application portal.
9. What is the interview process like? The interview process typically involves a phone screening, a virtual interview, and a final interview with the hiring manager.
10. What is Airwallex's approach to diversity and inclusion? Airwallex is committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

At Airwallex, you'll be empowered to make a significant impact on the world of global finance. If you have the passion and skills to excel in this role, we encourage you to apply!

Detailed Explanation of Role and Responsibilities

The Account Manager, SME & Growth role at Airwallex is crucial for driving customer success and expanding our market share in the SME segment. This role is not just about managing accounts; it's about building strategic partnerships with our clients, understanding their unique business challenges, and providing tailored solutions that enable them to thrive in the global economy. The responsibilities are multifaceted, requiring a blend of sales acumen, customer service excellence, and in-depth knowledge of the Airwallex platform.

Building Relationships

A significant part of the role involves building and nurturing strong relationships with SME clients. This requires proactive communication, active listening, and a genuine interest in understanding their business goals. You'll be expected to regularly engage with clients, conduct business reviews, and provide ongoing support to ensure their satisfaction and success. The ability to build rapport and establish trust is essential for fostering long-term partnerships.

Identifying Opportunities

The Account Manager is responsible for identifying opportunities to upsell and cross-sell Airwallex products and services. This requires a deep understanding of the Airwallex platform and its capabilities, as well as the ability to analyze client data and identify areas where our solutions can add value. You'll need to be proactive in suggesting new features and services that can help clients optimize their operations and achieve their business goals.

Educating and Activating

Another key responsibility is educating clients on how to effectively use the Airwallex platform. This involves providing training, creating educational materials, and answering client questions. You'll need to be able to explain complex concepts in a clear and concise manner, and tailor your communication to the specific needs of each client. The goal is to empower clients to maximize the value of the Airwallex platform and achieve their desired outcomes.

Championing Customer Needs

As an Account Manager, you'll be the voice of the customer within Airwallex. You'll be responsible for gathering client feedback and providing insights to the product and development teams to improve the Airwallex platform. You'll need to be able to effectively communicate client needs and advocate for solutions that address their concerns. This requires strong collaboration skills and the ability to work effectively with internal teams.

Advocating for Airwallex

The Account Manager is an ambassador for Airwallex, representing our brand and values to the outside world. You'll be expected to attend industry events and conferences, network with potential clients and partners, and promote Airwallex as the partner of choice for SMEs. This requires strong presentation skills, a deep understanding of the Airwallex platform, and a passion for helping businesses succeed.

Essential Skills and Attributes

In addition to the responsibilities outlined above, there are several essential skills and attributes that are required for success in this role. These include:

• Strong Sales Acumen: The ability to identify opportunities, close deals, and meet or exceed sales targets.
• Customer Service Excellence: A commitment to providing exceptional service and support to clients.
• Excellent Communication Skills: The ability to communicate effectively with clients and internal teams.
• Analytical Skills: The ability to analyze data and identify trends and opportunities.
• Problem-Solving Skills: The ability to identify and resolve client issues in a timely and effective manner.
• Industry Knowledge: A deep understanding of the financial services and technology industries.
• Teamwork: The ability to work effectively as part of a team.
• Adaptability: The ability to adapt to changing priorities and work in a fast-paced environment.