## Associate Director, Self-Serve Growth, EMEA at Airwallex: Revolutionizing Global Banking Airwallex is at the forefront of revolutionizing global banking, and the EMEA Self-Serve team plays a critical role in driving growth and retention among our expanding customer base. As the Associate Director, Self-Serve Growth, EMEA, you will be the regional owner of our self-serve customer segment. You will lead a dynamic team, identifying and executing high-impact growth initiatives that leverage both automated and human-centric engagement strategies. This role is based in London, United Kingdom. ### Role Overview In this pivotal role, you will be responsible for the commercial success of the EMEA self-serve segment. This involves meeting ambitious revenue growth targets for the current fiscal year and building a scalable, data-driven, and AI-centric framework to ensure sustainable future growth. You will work closely with our Global Growth (PLG) team and collaborate with regional and global functions, including Sales, Revenue Strategy & Operations, Marketing, and Product. Your success will be measured by your ability to optimize our go-to-market strategy, enhance customer experience, and drive long-term commercial growth. ### A Day in the Life On a typical day, you might: * **Analyze performance data** to identify growth opportunities and areas for improvement within the self-serve segment. * **Collaborate with the marketing team** to design and execute targeted campaigns for new customer acquisition. * **Meet with Customer Success Managers (CSMs)** to coach them on customer management and selling techniques. * **Brainstorm with the product team** to identify new features or improvements that can enhance the self-serve experience. * **Review and approve proposals** for new go-to-market experiments, leveraging AI tools and data-driven insights. * **Present progress updates** and strategic recommendations to senior leadership. * **Work with Revenue Strategy & Operations** to refine segmentation and targeting for customer engagement. * **Interview candidates** for open positions on your team. * **Monitor customer feedback** and identify trends to inform product development and customer service strategies. ### Why London? London is a global hub for finance and technology, offering unparalleled access to talent, resources, and opportunities. Airwallex's presence in London allows us to tap into a vibrant ecosystem of innovation and build strong relationships with key partners and customers. The city's diverse and multicultural environment fosters a dynamic and inclusive work culture. ### Career Path This role offers significant opportunities for career advancement within Airwallex. You could potentially move into roles such as: * **Director, EMEA Growth**: Overseeing growth strategies for all customer segments in the EMEA region. * **Senior Director, Global Self-Serve Growth**: Leading the global self-serve growth function and driving strategic initiatives across all regions. * **VP, Customer Success**: Heading the customer success organization and defining the overall customer experience strategy. Airwallex is committed to providing its employees with opportunities for professional growth and development. We offer a variety of training programs, mentorship opportunities, and career development resources to help you reach your full potential. ### Salary & Benefits The estimated salary range for this position is $120,000 - $180,000 USD per year. (Note: This is an estimated salary range and is not a guarantee of compensation. Actual compensation may vary based on factors such as experience, skills, and qualifications.) In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including: * **Health Insurance**: Comprehensive medical, dental, and vision coverage. * **Paid Time Off**: Generous vacation, sick leave, and holidays. * **Employee Stock Options**: Opportunity to own a piece of the company. * **Retirement Plan**: 401(k) or equivalent retirement savings plan with company match. * **Professional Development**: Access to training programs, conferences, and other learning opportunities. * **Wellness Programs**: Initiatives to support employee well-being, such as gym memberships and mental health resources. * **Parental Leave**: Paid parental leave for new parents. * **Life Insurance**: Company-paid life insurance. * **Disability Insurance**: Short-term and long-term disability coverage. ### Airwallex Culture At Airwallex, we are committed to building a diverse and inclusive work environment where everyone feels valued and respected. We believe that our differences make us stronger and that a variety of perspectives leads to better outcomes. We are looking for individuals who are passionate about our mission, driven to succeed, and committed to working collaboratively to achieve our goals. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ### How to Apply If you are interested in applying for this position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role and for Airwallex. ### Frequently Asked Questions (FAQ) **Q1: What is Airwallex's mission?** Airwallex's mission is to build the global payments and financial platform of the future, empowering businesses to operate globally without borders. **Q2: What are Airwallex's operating principles?** Airwallex's operating principles include customer obsession, innovation, ownership, collaboration, and continuous improvement. **Q3: What is the self-serve customer segment?** The self-serve customer segment refers to customers who do not have dedicated account managers and primarily interact with Airwallex's platform and resources independently. **Q4: What are the key metrics for this role?** Key metrics include revenue growth, customer retention, customer satisfaction (NPS), cross-sell and upsell rates, and efficiency of customer engagement strategies. **Q5: What AI tools are used at Airwallex?** Airwallex is exploring and utilizing various AI tools to enhance customer experience, automate processes, and improve decision-making. Specific tools may vary depending on the team and function. **Q6: What is the work environment like at Airwallex?** Airwallex offers a fast-paced, dynamic, and collaborative work environment. We are committed to fostering a culture of innovation, ownership, and continuous learning. **Q7: What opportunities are there for professional development at Airwallex?** Airwallex offers a variety of professional development opportunities, including training programs, mentorship opportunities, and career development resources. **Q8: What are the benefits of working in London?** London is a global hub for finance and technology, offering access to a diverse talent pool, a vibrant ecosystem of innovation, and a high quality of life. **Q9: What is Airwallex's approach to diversity and inclusion?** Airwallex is committed to building a diverse and inclusive work environment where everyone feels valued and respected. **Q10: How does Airwallex support employee well-being?** Airwallex offers a variety of wellness programs and resources to support employee well-being, including gym memberships, mental health resources, and flexible work arrangements.