Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now!
Airwallex
Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now!
Job Description
Associate Director/Director, Operations Strategy at Airwallex - Singapore
Role Overview
As an Associate Director/Director, Operations Strategy at Airwallex, you will play a critical role in shaping the future of our global operations. You will lead high-impact projects that drive continuous improvement and operational excellence across all product domains. Your primary focus will be on using data-driven insights to optimize processes, enhance customer experience, and ensure Airwallex operates efficiently at scale. This role requires a strategic thinker with a strong analytical background, excellent communication skills, and the ability to work collaboratively across various teams.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start your day by reviewing key performance indicators (KPIs) and identifying any trends or anomalies. Dive deep into customer feedback data to uncover areas for improvement in the customer journey.
- Mid-day: Participate in cross-functional meetings with Product, Customer Success, and Engineering teams to align on project priorities and discuss potential solutions. Prepare and present project updates to senior leadership, highlighting progress, risks, and dependencies.
- Afternoon: Conduct data analysis to identify root causes of operational issues and develop recommendations for improvement. Work on special projects and ad-hoc requests from leadership, providing in-depth insights and actionable solutions.
- Evening: Stay up-to-date with industry trends and best practices in operations strategy. Collaborate with your team to brainstorm new ideas and develop innovative solutions to complex problems.
Why Singapore?
Singapore is a vibrant hub for innovation and technology, making it an ideal location for Airwallex to grow and thrive. The city-state offers a supportive business environment, a highly skilled workforce, and a strategic location in the heart of Southeast Asia. Working in Singapore provides access to a diverse range of opportunities and experiences, both professionally and personally.
Career Path
Airwallex is committed to providing its employees with opportunities for growth and development. As an Associate Director/Director, Operations Strategy, you can advance your career by taking on new challenges, expanding your responsibilities, and developing your leadership skills. Potential career paths include:
- Senior Director, Operations Strategy: Lead a larger team and oversee a broader range of strategic initiatives.
- VP, Operations: Manage all aspects of Airwallex's operations, ensuring efficiency, effectiveness, and customer satisfaction.
- Executive Leadership: Contribute to the company's overall strategy and direction at the highest level.
Salary & Benefits
Airwallex offers a competitive salary and benefits package, commensurate with experience and qualifications. The salary range for this role is estimated to be between $180,000 and $350,000 USD per year. In addition to base salary, Airwallex provides a comprehensive benefits package that includes:
- Comprehensive health insurance coverage
- Generous paid time off policy
- Employee stock options
- Professional development opportunities
- Company-sponsored social events
- Wellness programs and resources
Airwallex Culture
Airwallex is a dynamic and innovative company with a culture that values collaboration, ownership, and continuous learning. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. We move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
How to Apply
If you are a highly motivated and experienced operations strategist with a passion for driving business outcomes, we encourage you to apply for the Associate Director/Director, Operations Strategy role at Airwallex. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are a good fit for this role.
Frequently Asked Questions (FAQ)
- What is Airwallex?
Airwallex is the only unified payments and financial platform for global businesses.
- What are the key responsibilities of this role?
The key responsibilities include identifying and driving strategic projects, conducting data analysis, and working cross-functionally to deliver desired business outcomes.
- What qualifications are required for this role?
A Bachelor's degree in Business, Finance, Engineering, or a related field is required, along with 10+ years of experience in operations, strategy, or management consulting.
- What is the salary range for this role?
The estimated salary range is between $180,000 and $350,000 USD per year.
- What benefits does Airwallex offer?
Airwallex offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
- What is the company culture like?
Airwallex has a dynamic and innovative culture that values collaboration, ownership, and continuous learning.
- What are the career growth opportunities at Airwallex?
Airwallex provides opportunities for growth and development, with potential career paths including Senior Director, VP, Operations, and Executive Leadership.
- What skills are important for this role?
Important skills include strategic planning, data analysis, project management, and cross-functional collaboration.
- How does Airwallex approach work-life balance?
Airwallex values work-life balance and offers flexible work arrangements to support its employees.
- What is the interview process like?
The interview process typically involves multiple rounds of interviews with hiring managers and team members, as well as a case study or presentation.
Locations
- Singapore, Singapore, Singapore
Salary
198,000 - 385,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strategic Planningintermediate
- Data Analysisintermediate
- Project Managementintermediate
- Cross-functional Collaborationintermediate
- Stakeholder Managementintermediate
- KPI Monitoringintermediate
- Process Optimizationintermediate
- Customer Experience (CX) Analysisintermediate
- Problem Solvingintermediate
- Leadershipintermediate
- Communicationintermediate
- Presentation Skillsintermediate
- Financial Acumenintermediate
- Operations Managementintermediate
- Industry Trends Analysisintermediate
- Agile methodologiesintermediate
- Six Sigmaintermediate
- Statistical Analysisintermediate
- Data Visualizationintermediate
- Root Cause Analysisintermediate
- Change Managementintermediate
- Risk Managementintermediate
- Business Process Reengineeringintermediate
- Workflow Automationintermediate
- Performance Improvementintermediate
Required Qualifications
- Bachelor's degree in Business, Finance, Engineering, or a related field. Master's degree preferred. (experience)
- 10+ years of experience in operations, strategy, or management consulting. (experience)
- Proven track record of leading and delivering high-impact projects. (experience)
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights. (experience)
- Experience in customer experience (CX) analysis and improvement. (experience)
- Excellent communication and presentation skills, with the ability to influence and align stakeholders at all levels. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Proficiency in data analysis tools such as SQL, Excel, or Tableau. (experience)
- Experience in the fintech industry is a plus. (experience)
- Demonstrated ability to work independently and as part of a team. (experience)
- Strong understanding of financial principles and business operations (experience)
- Experience with process mapping and optimization techniques (experience)
- Familiarity with project management methodologies (e.g., Agile, Waterfall) (experience)
- Proven ability to manage multiple projects simultaneously (experience)
- Experience presenting to senior leadership (experience)
- Ability to influence stakeholders across various departments (experience)
- Experience developing and implementing operational strategies (experience)
- Comfortable with ambiguity and adaptable to change (experience)
- Strong analytical and quantitative skills (experience)
- Exceptional problem-solving capabilities (experience)
Responsibilities
- Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations.
- Take a data-driven approach to problem solving; use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments.
- Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes.
- Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership.
- Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams.
- Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement.
- Stay up to date with industry trends and best practices in operations strategy.
- Develop and implement operational strategies to improve efficiency and customer satisfaction.
- Lead cross-functional teams to execute strategic initiatives.
- Mentor and coach junior team members.
- Contribute to the development of the Operations team's overall strategy and roadmap.
- Conduct root cause analysis to identify and resolve operational issues
- Design and implement process improvements to enhance efficiency and reduce costs
- Develop and maintain performance dashboards to track progress against key metrics
- Collaborate with technology teams to automate and streamline operational processes
- Manage relationships with external vendors and partners
- Ensure compliance with regulatory requirements and internal policies
- Develop and deliver training programs to improve operational skills
- Drive innovation in operational processes and technologies
- Identify opportunities to leverage AI and other advanced technologies to improve operations
- Support the development of business cases for new operational initiatives
- Contribute to the development of the annual operating budget
- Participate in strategic planning sessions and contribute to the development of the company's long-term vision
Benefits
- general: Competitive salary and benefits package
- general: Opportunity to work on impactful projects that drive business outcomes.
- general: Collaborative and supportive work environment.
- general: Opportunity to learn and grow in a fast-paced, dynamic company.
- general: Exposure to a wide range of business functions and stakeholders.
- general: Opportunity to work with cutting-edge technologies.
- general: Flexible work arrangements.
- general: Generous paid time off policy.
- general: Comprehensive health insurance coverage.
- general: Professional development opportunities.
- general: Employee stock options.
- general: Company-sponsored social events.
- general: Wellness programs and resources
- general: Employee assistance program (EAP)
- general: Parental leave benefits
- general: Commuter benefits
- general: Gym membership discounts
- general: Financial planning assistance
- general: Life insurance
- general: Disability insurance
- general: Vision insurance
- general: Dental insurance
- general: Employee referral bonus program
- general: Performance-based bonuses
Tags & Categories
Answer 10 quick questions to check your fit for Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs
Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now!
Airwallex
Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now!
Job Description
Associate Director/Director, Operations Strategy at Airwallex - Singapore
Role Overview
As an Associate Director/Director, Operations Strategy at Airwallex, you will play a critical role in shaping the future of our global operations. You will lead high-impact projects that drive continuous improvement and operational excellence across all product domains. Your primary focus will be on using data-driven insights to optimize processes, enhance customer experience, and ensure Airwallex operates efficiently at scale. This role requires a strategic thinker with a strong analytical background, excellent communication skills, and the ability to work collaboratively across various teams.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start your day by reviewing key performance indicators (KPIs) and identifying any trends or anomalies. Dive deep into customer feedback data to uncover areas for improvement in the customer journey.
- Mid-day: Participate in cross-functional meetings with Product, Customer Success, and Engineering teams to align on project priorities and discuss potential solutions. Prepare and present project updates to senior leadership, highlighting progress, risks, and dependencies.
- Afternoon: Conduct data analysis to identify root causes of operational issues and develop recommendations for improvement. Work on special projects and ad-hoc requests from leadership, providing in-depth insights and actionable solutions.
- Evening: Stay up-to-date with industry trends and best practices in operations strategy. Collaborate with your team to brainstorm new ideas and develop innovative solutions to complex problems.
Why Singapore?
Singapore is a vibrant hub for innovation and technology, making it an ideal location for Airwallex to grow and thrive. The city-state offers a supportive business environment, a highly skilled workforce, and a strategic location in the heart of Southeast Asia. Working in Singapore provides access to a diverse range of opportunities and experiences, both professionally and personally.
Career Path
Airwallex is committed to providing its employees with opportunities for growth and development. As an Associate Director/Director, Operations Strategy, you can advance your career by taking on new challenges, expanding your responsibilities, and developing your leadership skills. Potential career paths include:
- Senior Director, Operations Strategy: Lead a larger team and oversee a broader range of strategic initiatives.
- VP, Operations: Manage all aspects of Airwallex's operations, ensuring efficiency, effectiveness, and customer satisfaction.
- Executive Leadership: Contribute to the company's overall strategy and direction at the highest level.
Salary & Benefits
Airwallex offers a competitive salary and benefits package, commensurate with experience and qualifications. The salary range for this role is estimated to be between $180,000 and $350,000 USD per year. In addition to base salary, Airwallex provides a comprehensive benefits package that includes:
- Comprehensive health insurance coverage
- Generous paid time off policy
- Employee stock options
- Professional development opportunities
- Company-sponsored social events
- Wellness programs and resources
Airwallex Culture
Airwallex is a dynamic and innovative company with a culture that values collaboration, ownership, and continuous learning. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. We move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
How to Apply
If you are a highly motivated and experienced operations strategist with a passion for driving business outcomes, we encourage you to apply for the Associate Director/Director, Operations Strategy role at Airwallex. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are a good fit for this role.
Frequently Asked Questions (FAQ)
- What is Airwallex?
Airwallex is the only unified payments and financial platform for global businesses.
- What are the key responsibilities of this role?
The key responsibilities include identifying and driving strategic projects, conducting data analysis, and working cross-functionally to deliver desired business outcomes.
- What qualifications are required for this role?
A Bachelor's degree in Business, Finance, Engineering, or a related field is required, along with 10+ years of experience in operations, strategy, or management consulting.
- What is the salary range for this role?
The estimated salary range is between $180,000 and $350,000 USD per year.
- What benefits does Airwallex offer?
Airwallex offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
- What is the company culture like?
Airwallex has a dynamic and innovative culture that values collaboration, ownership, and continuous learning.
- What are the career growth opportunities at Airwallex?
Airwallex provides opportunities for growth and development, with potential career paths including Senior Director, VP, Operations, and Executive Leadership.
- What skills are important for this role?
Important skills include strategic planning, data analysis, project management, and cross-functional collaboration.
- How does Airwallex approach work-life balance?
Airwallex values work-life balance and offers flexible work arrangements to support its employees.
- What is the interview process like?
The interview process typically involves multiple rounds of interviews with hiring managers and team members, as well as a case study or presentation.
Locations
- Singapore, Singapore, Singapore
Salary
198,000 - 385,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strategic Planningintermediate
- Data Analysisintermediate
- Project Managementintermediate
- Cross-functional Collaborationintermediate
- Stakeholder Managementintermediate
- KPI Monitoringintermediate
- Process Optimizationintermediate
- Customer Experience (CX) Analysisintermediate
- Problem Solvingintermediate
- Leadershipintermediate
- Communicationintermediate
- Presentation Skillsintermediate
- Financial Acumenintermediate
- Operations Managementintermediate
- Industry Trends Analysisintermediate
- Agile methodologiesintermediate
- Six Sigmaintermediate
- Statistical Analysisintermediate
- Data Visualizationintermediate
- Root Cause Analysisintermediate
- Change Managementintermediate
- Risk Managementintermediate
- Business Process Reengineeringintermediate
- Workflow Automationintermediate
- Performance Improvementintermediate
Required Qualifications
- Bachelor's degree in Business, Finance, Engineering, or a related field. Master's degree preferred. (experience)
- 10+ years of experience in operations, strategy, or management consulting. (experience)
- Proven track record of leading and delivering high-impact projects. (experience)
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights. (experience)
- Experience in customer experience (CX) analysis and improvement. (experience)
- Excellent communication and presentation skills, with the ability to influence and align stakeholders at all levels. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Proficiency in data analysis tools such as SQL, Excel, or Tableau. (experience)
- Experience in the fintech industry is a plus. (experience)
- Demonstrated ability to work independently and as part of a team. (experience)
- Strong understanding of financial principles and business operations (experience)
- Experience with process mapping and optimization techniques (experience)
- Familiarity with project management methodologies (e.g., Agile, Waterfall) (experience)
- Proven ability to manage multiple projects simultaneously (experience)
- Experience presenting to senior leadership (experience)
- Ability to influence stakeholders across various departments (experience)
- Experience developing and implementing operational strategies (experience)
- Comfortable with ambiguity and adaptable to change (experience)
- Strong analytical and quantitative skills (experience)
- Exceptional problem-solving capabilities (experience)
Responsibilities
- Identify and drive strategic projects to deep dive into the life cycle of each product domain, perform data analysis, and deliver continuous improvements across operations.
- Take a data-driven approach to problem solving; use data for customer experience (CX) analysis for top enterprise clients, specific verticals (e.g., OTA, Payroll), and other key segments.
- Work across functions - including Product, Customer Success, Engineering, and more, to ensure stakeholder alignment and deliver desired business outcomes.
- Prepare and update materials covering project progress, highlighting progress towards goals, key risks, and dependencies for senior leadership.
- Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams.
- Monitor and report on key performance indicators (KPIs), providing actionable insights and recommendations for improvement.
- Stay up to date with industry trends and best practices in operations strategy.
- Develop and implement operational strategies to improve efficiency and customer satisfaction.
- Lead cross-functional teams to execute strategic initiatives.
- Mentor and coach junior team members.
- Contribute to the development of the Operations team's overall strategy and roadmap.
- Conduct root cause analysis to identify and resolve operational issues
- Design and implement process improvements to enhance efficiency and reduce costs
- Develop and maintain performance dashboards to track progress against key metrics
- Collaborate with technology teams to automate and streamline operational processes
- Manage relationships with external vendors and partners
- Ensure compliance with regulatory requirements and internal policies
- Develop and deliver training programs to improve operational skills
- Drive innovation in operational processes and technologies
- Identify opportunities to leverage AI and other advanced technologies to improve operations
- Support the development of business cases for new operational initiatives
- Contribute to the development of the annual operating budget
- Participate in strategic planning sessions and contribute to the development of the company's long-term vision
Benefits
- general: Competitive salary and benefits package
- general: Opportunity to work on impactful projects that drive business outcomes.
- general: Collaborative and supportive work environment.
- general: Opportunity to learn and grow in a fast-paced, dynamic company.
- general: Exposure to a wide range of business functions and stakeholders.
- general: Opportunity to work with cutting-edge technologies.
- general: Flexible work arrangements.
- general: Generous paid time off policy.
- general: Comprehensive health insurance coverage.
- general: Professional development opportunities.
- general: Employee stock options.
- general: Company-sponsored social events.
- general: Wellness programs and resources
- general: Employee assistance program (EAP)
- general: Parental leave benefits
- general: Commuter benefits
- general: Gym membership discounts
- general: Financial planning assistance
- general: Life insurance
- general: Disability insurance
- general: Vision insurance
- general: Dental insurance
- general: Employee referral bonus program
- general: Performance-based bonuses
Tags & Categories
Answer 10 quick questions to check your fit for Associate Director/Director, Operations Strategy Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs