Airwallex Customer Success Manager - London, United Kingdom

About Airwallex

Airwallex is revolutionizing global finance with its unified payments and financial platform. We empower over 200,000 businesses worldwide, including industry leaders like Brex, Rippling, and SHEIN, by providing fully integrated solutions for business accounts, payments, spend management, treasury, and embedded finance on a global scale.

Founded in Melbourne, Australia, Airwallex boasts a team of over 2,000 innovative professionals across 26 global offices. With a valuation of US$8 billion and backing from prominent investors like T. Rowe Price, Visa, and Mastercard, we are at the forefront of building the future of global payments and financial infrastructure. Join us and contribute to ambitious projects that will shape the industry.

About the Team

The EMEA Self-Serve team is instrumental in driving growth and retention among our expanding customer base. We are passionate about making a positive impact and constantly seek innovative ways to support the success of our SME customers.

Success in this role means contributing to the team's commercial growth ambitions and developing scalable, data-driven, and AI-centric approaches for sustainable growth. You will collaborate within a lean, data-driven, cross-functional team.

Our product suite encompasses three pillars: Collect, Manage, and Spend. This includes global payments, multi-currency business accounts, company and employee cards, expense management, online payment gateways, and API integrations.

Role Overview

As a Customer Success Manager at Airwallex, you will be at the forefront of driving customer satisfaction, retention, and growth. Your primary responsibility is to develop and nurture relationships with our clients, ensuring they maximize the value of the Airwallex platform. This involves understanding their business objectives, identifying opportunities for product utilization, and providing ongoing support to help them achieve their goals.

A Day in the Life

Here's a glimpse into what a typical day might look like for a Customer Success Manager at Airwallex:

• Morning: Start your day by reviewing customer data and identifying any potential issues or opportunities. Proactively reach out to customers who may be experiencing challenges or who could benefit from additional product features.
• Mid-day: Conduct business reviews with key customer accounts to discuss their progress, identify areas for improvement, and explore opportunities for upselling or cross-selling.
• Afternoon: Collaborate with internal teams, such as sales, product, and engineering, to address customer issues and ensure their needs are met. Work on strategic growth marketing initiatives to drive customer engagement and adoption.
• End of Day: Document your interactions with customers and update your CRM system. Prepare for upcoming meetings and prioritize your tasks for the following day.

Why London?

London is a global hub for finance and technology, making it an ideal location to advance your career in the fintech industry. Airwallex's London office offers a vibrant and dynamic work environment, surrounded by a diverse community of professionals. The city provides ample opportunities for networking, professional development, and cultural experiences.

Career Path

Airwallex is committed to providing its employees with opportunities for growth and advancement. As a Customer Success Manager, you can progress along a career path that leads to senior management roles within the Customer Success organization. You may also have the opportunity to transition to other departments, such as sales, marketing, or product management, depending on your interests and skills.

Salary and Benefits

The estimated salary range for a Customer Success Manager in London is between $60,000 to $90,000 USD per year, commensurate with experience. Airwallex also offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and retirement plan with company match.

Airwallex Culture

At Airwallex, we foster a culture of innovation, collaboration, and customer focus. We value individuals who are passionate about making a difference and who are committed to delivering exceptional results. We encourage our employees to take ownership of their work and to continuously seek opportunities for improvement. We believe in transparency, open communication, and mutual respect.

How to Apply

If you are interested in joining our team as a Customer Success Manager in London, please submit your application online through the Airwallex careers page. Be sure to include your resume and a cover letter highlighting your relevant experience and skills.

FAQ

1. What are the key responsibilities of a Customer Success Manager at Airwallex?

   The key responsibilities include building and maintaining customer relationships, driving product adoption, identifying opportunities for upselling and cross-selling, and resolving customer issues.

2. What qualifications are required for this role?

   A Bachelor's degree in Business, Marketing, or a related field is required, along with proven experience in a customer success, account management, or sales role.

3. What is the salary range for this position?

   The estimated salary range is between $60,000 to $90,000 USD per year, depending on experience.

4. What are the benefits of working at Airwallex?

   Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and retirement plan with company match.

5. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and customer focus.

6. What opportunities are there for career growth at Airwallex?

   Airwallex provides opportunities for growth and advancement within the Customer Success organization and other departments.

7. What is the EMEA Self-Serve team responsible for?

   The EMEA Self-Serve team is responsible for driving growth and retention among our SME customers.

8. What products does Airwallex offer?

   Airwallex offers a suite of products, including global payments, multi-currency business accounts, company and employee cards, expense management, online payment gateways, and API integrations.

9. How does Airwallex use data?

   Airwallex uses data to drive decision-making, identify customer needs, and improve the customer experience.

10. What is Airwallex's mission?

    Airwallex's mission is to build the global payments and financial platform of the future.