Airwallex Customer Success Manager (SME Campaign) - Singapore

Role Overview

Airwallex is seeking a highly motivated and results-oriented Customer Success Manager to join our expanding team in Singapore. This role is pivotal in driving customer engagement and success through strategic and creative campaigns targeted at Small and Medium-sized Enterprises (SMEs). As a Customer Success Manager focused on SME campaigns, you will identify and engage high-value clients within our existing customer base who do not currently have a dedicated Account Manager. You will design, execute, and optimize impactful campaigns across multiple channels to nurture relationships and guide these clients through the early stages of the sales cycle. This role requires a blend of strategic thinking, analytical skills, and excellent communication abilities to ensure our SME clients achieve their business goals with Airwallex.

A Day in the Life

Here's a glimpse into a typical day for a Customer Success Manager (SME Campaign) at Airwallex:

• Morning: Start your day by reviewing campaign performance data from the previous week. Analyze key metrics such as open rates, click-through rates, and conversion rates to identify areas for improvement. Collaborate with the marketing team to brainstorm new campaign ideas based on the data insights.
• Mid-day: Conduct outreach to high-value SME clients who have not yet fully adopted Airwallex's suite of products. Engage with them through personalized emails or phone calls to understand their specific needs and challenges. Identify opportunities to cross-sell or upsell relevant solutions that can help them optimize their financial operations.
• Afternoon: Work with the product team to provide feedback on new features and functionalities that would benefit SME clients. Develop and deliver webinar presentations to educate clients on best practices for using Airwallex's platform. Participate in cross-functional meetings with sales, marketing, and product teams to align on strategic priorities and shared goals.
• Late Afternoon: Monitor customer feedback and identify any potential issues or concerns. Develop and implement strategies to improve customer satisfaction and retention. Prepare reports on campaign performance and present findings to management.

Why Singapore?

Singapore serves as a strategic hub for Airwallex's operations in the Asia-Pacific region. Its pro-business environment, robust infrastructure, and diverse talent pool make it an ideal location for driving growth and innovation. As a Customer Success Manager in Singapore, you will have the opportunity to work with a diverse range of SME clients from across the region, gaining valuable experience in a dynamic and fast-paced market. Singapore's strong connectivity and accessibility also make it easy to collaborate with colleagues and clients in other parts of the world.

Career Path

Airwallex is committed to providing its employees with opportunities for growth and development. As a Customer Success Manager (SME Campaign), you can advance your career in several directions:

• Senior Customer Success Manager: Take on more complex accounts and lead strategic initiatives to drive customer success.
• Team Lead: Manage a team of Customer Success Managers and provide coaching and mentorship.
• Account Management: Transition into a dedicated Account Manager role, focusing on building long-term relationships with key clients.
• Sales: Leverage your customer success experience to transition into a sales role, driving new business and expanding Airwallex's customer base.
• Product Management: Contribute to the development of new products and features based on customer feedback and market insights.

Salary & Benefits

The estimated salary range for a Customer Success Manager (SME Campaign) in Singapore is $70,000 - $110,000 USD per year. Airwallex also offers a comprehensive benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance coverage
• Generous paid time off policy
• Employee stock options
• Retirement savings plan
• Wellness programs
• Team-building activities
• Flexible work arrangements
• Learning and development budget
• Employee referral program

Airwallex Culture

Airwallex fosters a culture of innovation, collaboration, and customer focus. We are committed to attracting and retaining the best talent by providing a challenging and rewarding work environment. Our employees are passionate about solving complex problems and making a positive impact on the global business community. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected.

How to Apply

If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply for the Customer Success Manager (SME Campaign) position at Airwallex. Please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are a good fit for our team.

FAQ

1. What is Airwallex?

   Airwallex is the only unified payments and financial platform for global businesses. We empower businesses with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

2. What are the key responsibilities of a Customer Success Manager (SME Campaign)?

   Key responsibilities include identifying high-value SME clients, designing and executing multi-channel campaigns, engaging with clients to understand their needs, analyzing campaign performance, and collaborating with cross-functional teams.

3. What qualifications are required for this role?

   Qualifications include a hunter mentality, passion for customer engagement, strong communication skills in English and Mandarin, problem-solving abilities, and experience in customer success or account management.

4. What is the career path for a Customer Success Manager at Airwallex?

   Career paths include Senior Customer Success Manager, Team Lead, Account Management, Sales, and Product Management.

5. What is the salary range for this position?

   The estimated salary range is $70,000 - $110,000 USD per year.

6. What benefits does Airwallex offer?

   Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, retirement savings plan, wellness programs, and more.

7. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and customer focus.

8. How do I apply for this position?

   Please submit your resume and cover letter through our online application portal.

9. What are Airwallex's operating principles?

   Our operating principles can be found on our website at https://www.airwallex.com/us/operating-principles

10. Where is Airwallex headquartered?

    Airwallex was proudly founded in Melbourne, Australia.