Airwallex Customer Success Manager (Hunting) - Singapore

Overview

Airwallex is seeking a highly motivated and results-oriented Customer Success Manager (CSM) to join our Singapore team. In this hunting role, you will be responsible for identifying and converting upsell and cross-sell opportunities within our existing client base. This is a fast-paced, reactive position where you will leverage real-time client data to identify high-revenue potential and drive rapid revenue growth.

A Day in the Life

As a Customer Success Manager (Hunting) at Airwallex, your day will be dynamic and focused on identifying and capitalizing on immediate revenue opportunities. Here's a glimpse into what a typical day might look like:

1. Morning Data Review: Start your day by reviewing client activity logs and dashboards to identify accounts exhibiting buying signals, such as usage spikes or limit breaches. Prioritize accounts with the highest revenue potential.
2. Rapid Outreach: Immediately after identifying a signal, execute outreach to key decision-makers via phone, WhatsApp, and email to capture their interest while it's at its peak.
3. Opportunity Conversion: Pivot conversations quickly from discussing usage activity to presenting commercial opportunities, managing a high-volume pipeline of short-cycle cross-sell and upsell deals.
4. Pipeline Management: Maintain a high velocity of activity, ensuring accurate and up-to-date information in the CRM system. Distinguish between support tickets and genuine commercial opportunities to maximize revenue per day.
5. Collaboration: Collaborate with Account Managers on complex, long-term opportunities, acting as the “growth engine” for the team by securing transactional wins.
6. Performance Tracking: Monitor your progress against key performance indicators (KPIs), such as the number of deals closed, revenue generated, and client engagement metrics.
7. Continuous Improvement: Stay informed about Airwallex’s product offerings, industry trends, and competitor activities to enhance your ability to identify and convert opportunities effectively.
8. Team Meetings: Participate in team meetings to share insights, discuss strategies, and contribute to a collaborative and supportive work environment.

This role requires a proactive and agile approach, with a focus on speed, data-driven decision-making, and effective communication to drive revenue growth for Airwallex.

Why Singapore?

Singapore is a strategic hub for Airwallex in the Asia-Pacific region. With its vibrant business environment, strong financial infrastructure, and diverse talent pool, Singapore provides an ideal location to drive our growth and expand our reach across the region. As a Customer Success Manager in Singapore, you will be at the forefront of our efforts to empower businesses with our innovative payments and financial solutions.

Career Path

Airwallex is committed to providing opportunities for career growth and development. As a Customer Success Manager (Hunting), you can advance your career through various paths, including:

• Senior Customer Success Manager: Take on more complex accounts and lead strategic initiatives to drive revenue growth.
• Team Lead: Mentor and guide a team of Customer Success Managers, sharing your expertise and best practices.
• Account Manager: Manage long-term relationships with key clients, focusing on strategic account planning and growth.
• Sales Manager: Lead a team of sales representatives, driving new customer acquisition and revenue growth.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, including:

• Competitive salary and performance-based bonus structure.
• Comprehensive health insurance plan.
• Generous paid time off policy.
• Professional development opportunities.
• Employee stock options.
• Company-sponsored events and activities.
• Flexible work arrangements.

The estimated salary range for this position in Singapore is $80,000 - $140,000 USD per year, depending on experience and qualifications.

Airwallex Culture

At Airwallex, we foster a culture of innovation, collaboration, and ownership. We are passionate about empowering businesses with our cutting-edge payments and financial solutions. We value individuals who are driven, creative, and eager to make a significant impact. We provide a supportive and inclusive environment where everyone can thrive and grow.

How to Apply

If you are a highly motivated and results-oriented individual with a passion for customer success and revenue generation, we encourage you to apply. Please submit your resume and cover letter through our online application portal.

FAQ

1. What is Airwallex?

   Airwallex is the only unified payments and financial platform for global businesses. We empower businesses with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

2. What does a Customer Success Manager (Hunting) do at Airwallex?

   A Customer Success Manager (Hunting) at Airwallex is responsible for proactively identifying and converting upsell and cross-sell opportunities within our existing client base.

3. What skills are required for this role?

   Key skills include a hunter mentality, reactive speed, data interpretation, excellent communication skills, and proficiency in CRM software.

4. What is the career path for this role?

   Potential career paths include Senior Customer Success Manager, Team Lead, Account Manager, and Sales Manager.

5. What is the salary range for this position?

   The estimated salary range for this position in Singapore is $80,000 - $140,000 USD per year, depending on experience and qualifications.

6. What are the benefits of working at Airwallex?

   Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, professional development opportunities, and employee stock options.

7. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and ownership. We value individuals who are driven, creative, and eager to make a significant impact.

8. How do I apply for this position?

   Please submit your resume and cover letter through our online application portal.

9. What is the work environment like?

   It's a high-velocity environment where success is defined by how fast you react to data, interpret it, and convert it to opportunities.

10. What tools are used in this role?

    You will be working with client activity logs, dashboards, CRM software like Salesforce, and various communication channels like Phone, WhatsApp, and Email.