Customer Success Manager Careers at Airwallex - Singapore | Apply Now!
Airwallex
Customer Success Manager Careers at Airwallex - Singapore | Apply Now!
Job Description
Customer Success Manager (Customer Experience) at Airwallex - Singapore
About Airwallex
Airwallex is a leading global payments and financial platform, empowering modern businesses to grow without borders. We provide a comprehensive suite of solutions for business accounts, global payments, spend management, and embedded finance. With our cutting-edge technology and customer-centric approach, we're revolutionizing the way businesses operate in the global economy.
About the Role
As a Customer Success Manager (CSM) at Airwallex, you will play a crucial role in ensuring our clients have a positive and successful experience using our platform. This role is operationally focused, involving troubleshooting, client enablement, and serving as a liaison between clients and internal teams, including sales and operations. Your primary goal will be to drive customer loyalty, increase retention, and contribute to the overall growth of Airwallex.
A Day in the Life of a Customer Success Manager
Here’s a glimpse into what a typical day might look like for a Customer Success Manager at Airwallex in Singapore:
- Morning: Start the day by reviewing your email inbox and prioritizing urgent client requests or escalations. Respond promptly to client inquiries and provide timely updates on ongoing issues.
- Client Enablement: Conduct training sessions and webinars to help clients understand and utilize Airwallex products and services effectively. Create documentation and tutorials to assist clients in navigating the platform.
- Troubleshooting: Investigate and resolve technical or operational issues reported by clients. Collaborate with internal teams, such as engineering and product, to find solutions and implement fixes.
- Communication Liaison: Facilitate communication between clients and internal teams, ensuring clear and concise information flow. Gather client feedback and share insights with product development to improve the platform.
- Afternoon: Participate in client meetings to discuss their business needs, identify opportunities for expansion, and provide ongoing support. Build strong relationships with key stakeholders to foster long-term partnerships.
- Operational Support: Provide support for operational tasks, such as account setup, payment processing, and compliance checks. Ensure that processes are followed efficiently and correctly.
- Relationship Management: Work closely with the Account Management team to identify customer needs and proactively address any concerns. Communicate customer feedback and insights to internal teams to drive product and service improvements.
- End of Day: Update CRM records with details of client interactions and resolutions. Prepare reports on customer success metrics and activities. Plan for the next day's tasks and prioritize accordingly.
Why Singapore?
Singapore is a vibrant and dynamic hub for Fintech innovation in Southeast Asia. With its strategic location, pro-business environment, and skilled workforce, Singapore offers a wealth of opportunities for companies like Airwallex to thrive and expand. As a Customer Success Manager in Singapore, you'll be at the forefront of the Fintech revolution, working with clients from diverse industries and contributing to the growth of Airwallex in the region.
Career Path
Airwallex is committed to providing employees with opportunities for growth and development. As a Customer Success Manager, you can advance your career by taking on more responsibilities, leading strategic initiatives, or transitioning into other roles within the company. Potential career paths for CSMs at Airwallex include:
- Senior Customer Success Manager
- Team Lead, Customer Success
- Account Manager
- Customer Success Director
- Product Manager
Salary and Benefits
Airwallex offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Customer Success Manager in Singapore is $60,000 - $90,000 USD per year, depending on experience and qualifications. In addition to salary, Airwallex provides a range of benefits, including:
- Health insurance
- Paid time off
- Employee stock options
- Professional development budget
- Wellness programs
- Employee assistance program
- Flexible work arrangements
- Company-sponsored social events
- Free meals and snacks
- Commuting benefits
- Parental leave benefits
- Life insurance and disability coverage
- Opportunities for career advancement
Airwallex Culture
At Airwallex, we foster a culture of innovation, collaboration, and customer focus. We value employees who are passionate about solving complex problems, delivering exceptional customer service, and driving business growth. We encourage employees to take ownership of their work, think creatively, and challenge the status quo. We believe in creating a diverse and inclusive work environment where everyone feels valued and respected.
How to Apply
If you're interested in joining the Airwallex team as a Customer Success Manager in Singapore, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Success Manager at Airwallex?
Key responsibilities include client enablement, troubleshooting, communication liaison, operational support, and relationship management.
- What qualifications are required for this role?
A Bachelor’s degree, 1-2 years of experience in customer service or sales support, and strong communication and problem-solving skills are required.
- Is experience in the Fintech industry necessary?
Experience in the Fintech industry is preferred but not required. A strong understanding of customer success principles and practices is essential.
- What are the opportunities for career advancement at Airwallex?
Potential career paths include Senior Customer Success Manager, Team Lead, Account Manager, Customer Success Director, and Product Manager.
- What is the salary range for a Customer Success Manager in Singapore?
The estimated salary range is $60,000 - $90,000 USD per year, depending on experience and qualifications.
- What benefits does Airwallex offer to employees?
Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities.
- What is the company culture like at Airwallex?
Airwallex fosters a culture of innovation, collaboration, and customer focus. We value employees who are passionate about solving complex problems and delivering exceptional customer service.
- How does Airwallex support employee growth and development?
Airwallex provides employees with opportunities for growth and development through training programs, mentorship, and career advancement opportunities.
- Is there a remote work option available for this role?
Airwallex offers flexible work arrangements, including remote work options, depending on the needs of the business and the employee's role.
- How can I apply for the Customer Success Manager position at Airwallex?
You can apply online through our careers page by submitting your resume and a cover letter highlighting your relevant experience and qualifications.
Locations
- Singapore, Singapore, Singapore
Salary
66,000 - 99,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Management (CRM)intermediate
- Client Communicationintermediate
- Escalation Managementintermediate
- Troubleshootingintermediate
- Client Enablementintermediate
- Operational Supportintermediate
- Communication Liaisonintermediate
- Stakeholder Managementintermediate
- Problem Solvingintermediate
- Multitaskingintermediate
- Prioritizationintermediate
- Time Managementintermediate
- Process Improvementintermediate
- Cross-functional Collaborationintermediate
- English Language Proficiencyintermediate
- Chinese Language Proficiencyintermediate
- Fintech Knowledgeintermediate
- Start-up Experienceintermediate
Required Qualifications
- Bachelor’s degree or above in a relevant field. (experience)
- 1-2 years of experience in customer service or sales support. (experience)
- Experience in the Fintech or Startup industry is preferred. (experience)
- Proven ability to manage client communications and escalations effectively. (experience)
- Excellent verbal and written communication skills in English. (experience)
- Proficiency in Chinese language, both verbal and written, is required. (experience)
- Demonstrated strong problem-solving abilities. (experience)
- Ability to work collaboratively within a fast-paced environment. (experience)
- Exceptional attention to detail and organizational skills. (experience)
- Capable of multitasking, prioritizing tasks, and meeting deadlines consistently. (experience)
- Strong understanding of customer success principles and practices. (experience)
- Experience with CRM software and support tools. (experience)
- Ability to analyze customer feedback and provide insights for product improvement. (experience)
- Proven track record of building and maintaining strong client relationships. (experience)
- Familiarity with payments and financial platforms is a plus. (experience)
Responsibilities
- Assist clients in understanding and utilizing Airwallex products and services to meet their specific business needs.
- Act as the primary point of contact for client escalations and ad-hoc issues, providing timely and satisfactory resolutions.
- Work closely with the client, account manager, and internal teams to identify customer needs and facilitate clear communication.
- Proactively improve success metrics by addressing client concerns and providing effective solutions.
- Provide operational support to ensure processes are followed efficiently and correctly.
- Build and maintain strong relationships alongside the Account Management team to foster long-term partnerships.
- Communicate customer feedback and insights to internal teams to drive product and service improvements.
- Ensure a smooth and successful experience for clients with Airwallex's platform.
- Troubleshoot technical and operational issues reported by clients, escalating when necessary.
- Coordinate with sales and operations teams to resolve client issues and improve overall service delivery.
- Monitor client usage and identify opportunities for upselling or cross-selling.
- Prepare reports and presentations on customer success metrics and activities.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Contribute to the development of best practices for customer success management.
- Ensure compliance with all relevant regulations and company policies.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Generous paid time off policy, including vacation, sick leave, and holidays.
- general: Employee stock options, allowing you to share in the company's success.
- general: Professional development budget for training courses, conferences, and certifications.
- general: Wellness programs, including gym memberships or fitness classes.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Flexible work arrangements, including remote work options.
- general: Company-sponsored social events and team-building activities.
- general: Free meals and snacks in the office.
- general: Commuting benefits, such as public transportation subsidies or parking assistance.
- general: Parental leave benefits for new parents.
- general: Life insurance and disability coverage.
- general: Opportunities for career advancement and international assignments.
- general: A collaborative and inclusive work environment.
- general: Access to cutting-edge technology and tools.
- general: The chance to work on challenging and impactful projects.
- general: A supportive and experienced leadership team.
- general: Employee referral program with cash bonuses.
- general: Matching contributions to retirement savings plans.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs
Customer Success Manager Careers at Airwallex - Singapore | Apply Now!
Airwallex
Customer Success Manager Careers at Airwallex - Singapore | Apply Now!
Job Description
Customer Success Manager (Customer Experience) at Airwallex - Singapore
About Airwallex
Airwallex is a leading global payments and financial platform, empowering modern businesses to grow without borders. We provide a comprehensive suite of solutions for business accounts, global payments, spend management, and embedded finance. With our cutting-edge technology and customer-centric approach, we're revolutionizing the way businesses operate in the global economy.
About the Role
As a Customer Success Manager (CSM) at Airwallex, you will play a crucial role in ensuring our clients have a positive and successful experience using our platform. This role is operationally focused, involving troubleshooting, client enablement, and serving as a liaison between clients and internal teams, including sales and operations. Your primary goal will be to drive customer loyalty, increase retention, and contribute to the overall growth of Airwallex.
A Day in the Life of a Customer Success Manager
Here’s a glimpse into what a typical day might look like for a Customer Success Manager at Airwallex in Singapore:
- Morning: Start the day by reviewing your email inbox and prioritizing urgent client requests or escalations. Respond promptly to client inquiries and provide timely updates on ongoing issues.
- Client Enablement: Conduct training sessions and webinars to help clients understand and utilize Airwallex products and services effectively. Create documentation and tutorials to assist clients in navigating the platform.
- Troubleshooting: Investigate and resolve technical or operational issues reported by clients. Collaborate with internal teams, such as engineering and product, to find solutions and implement fixes.
- Communication Liaison: Facilitate communication between clients and internal teams, ensuring clear and concise information flow. Gather client feedback and share insights with product development to improve the platform.
- Afternoon: Participate in client meetings to discuss their business needs, identify opportunities for expansion, and provide ongoing support. Build strong relationships with key stakeholders to foster long-term partnerships.
- Operational Support: Provide support for operational tasks, such as account setup, payment processing, and compliance checks. Ensure that processes are followed efficiently and correctly.
- Relationship Management: Work closely with the Account Management team to identify customer needs and proactively address any concerns. Communicate customer feedback and insights to internal teams to drive product and service improvements.
- End of Day: Update CRM records with details of client interactions and resolutions. Prepare reports on customer success metrics and activities. Plan for the next day's tasks and prioritize accordingly.
Why Singapore?
Singapore is a vibrant and dynamic hub for Fintech innovation in Southeast Asia. With its strategic location, pro-business environment, and skilled workforce, Singapore offers a wealth of opportunities for companies like Airwallex to thrive and expand. As a Customer Success Manager in Singapore, you'll be at the forefront of the Fintech revolution, working with clients from diverse industries and contributing to the growth of Airwallex in the region.
Career Path
Airwallex is committed to providing employees with opportunities for growth and development. As a Customer Success Manager, you can advance your career by taking on more responsibilities, leading strategic initiatives, or transitioning into other roles within the company. Potential career paths for CSMs at Airwallex include:
- Senior Customer Success Manager
- Team Lead, Customer Success
- Account Manager
- Customer Success Director
- Product Manager
Salary and Benefits
Airwallex offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Customer Success Manager in Singapore is $60,000 - $90,000 USD per year, depending on experience and qualifications. In addition to salary, Airwallex provides a range of benefits, including:
- Health insurance
- Paid time off
- Employee stock options
- Professional development budget
- Wellness programs
- Employee assistance program
- Flexible work arrangements
- Company-sponsored social events
- Free meals and snacks
- Commuting benefits
- Parental leave benefits
- Life insurance and disability coverage
- Opportunities for career advancement
Airwallex Culture
At Airwallex, we foster a culture of innovation, collaboration, and customer focus. We value employees who are passionate about solving complex problems, delivering exceptional customer service, and driving business growth. We encourage employees to take ownership of their work, think creatively, and challenge the status quo. We believe in creating a diverse and inclusive work environment where everyone feels valued and respected.
How to Apply
If you're interested in joining the Airwallex team as a Customer Success Manager in Singapore, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Success Manager at Airwallex?
Key responsibilities include client enablement, troubleshooting, communication liaison, operational support, and relationship management.
- What qualifications are required for this role?
A Bachelor’s degree, 1-2 years of experience in customer service or sales support, and strong communication and problem-solving skills are required.
- Is experience in the Fintech industry necessary?
Experience in the Fintech industry is preferred but not required. A strong understanding of customer success principles and practices is essential.
- What are the opportunities for career advancement at Airwallex?
Potential career paths include Senior Customer Success Manager, Team Lead, Account Manager, Customer Success Director, and Product Manager.
- What is the salary range for a Customer Success Manager in Singapore?
The estimated salary range is $60,000 - $90,000 USD per year, depending on experience and qualifications.
- What benefits does Airwallex offer to employees?
Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities.
- What is the company culture like at Airwallex?
Airwallex fosters a culture of innovation, collaboration, and customer focus. We value employees who are passionate about solving complex problems and delivering exceptional customer service.
- How does Airwallex support employee growth and development?
Airwallex provides employees with opportunities for growth and development through training programs, mentorship, and career advancement opportunities.
- Is there a remote work option available for this role?
Airwallex offers flexible work arrangements, including remote work options, depending on the needs of the business and the employee's role.
- How can I apply for the Customer Success Manager position at Airwallex?
You can apply online through our careers page by submitting your resume and a cover letter highlighting your relevant experience and qualifications.
Locations
- Singapore, Singapore, Singapore
Salary
66,000 - 99,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Management (CRM)intermediate
- Client Communicationintermediate
- Escalation Managementintermediate
- Troubleshootingintermediate
- Client Enablementintermediate
- Operational Supportintermediate
- Communication Liaisonintermediate
- Stakeholder Managementintermediate
- Problem Solvingintermediate
- Multitaskingintermediate
- Prioritizationintermediate
- Time Managementintermediate
- Process Improvementintermediate
- Cross-functional Collaborationintermediate
- English Language Proficiencyintermediate
- Chinese Language Proficiencyintermediate
- Fintech Knowledgeintermediate
- Start-up Experienceintermediate
Required Qualifications
- Bachelor’s degree or above in a relevant field. (experience)
- 1-2 years of experience in customer service or sales support. (experience)
- Experience in the Fintech or Startup industry is preferred. (experience)
- Proven ability to manage client communications and escalations effectively. (experience)
- Excellent verbal and written communication skills in English. (experience)
- Proficiency in Chinese language, both verbal and written, is required. (experience)
- Demonstrated strong problem-solving abilities. (experience)
- Ability to work collaboratively within a fast-paced environment. (experience)
- Exceptional attention to detail and organizational skills. (experience)
- Capable of multitasking, prioritizing tasks, and meeting deadlines consistently. (experience)
- Strong understanding of customer success principles and practices. (experience)
- Experience with CRM software and support tools. (experience)
- Ability to analyze customer feedback and provide insights for product improvement. (experience)
- Proven track record of building and maintaining strong client relationships. (experience)
- Familiarity with payments and financial platforms is a plus. (experience)
Responsibilities
- Assist clients in understanding and utilizing Airwallex products and services to meet their specific business needs.
- Act as the primary point of contact for client escalations and ad-hoc issues, providing timely and satisfactory resolutions.
- Work closely with the client, account manager, and internal teams to identify customer needs and facilitate clear communication.
- Proactively improve success metrics by addressing client concerns and providing effective solutions.
- Provide operational support to ensure processes are followed efficiently and correctly.
- Build and maintain strong relationships alongside the Account Management team to foster long-term partnerships.
- Communicate customer feedback and insights to internal teams to drive product and service improvements.
- Ensure a smooth and successful experience for clients with Airwallex's platform.
- Troubleshoot technical and operational issues reported by clients, escalating when necessary.
- Coordinate with sales and operations teams to resolve client issues and improve overall service delivery.
- Monitor client usage and identify opportunities for upselling or cross-selling.
- Prepare reports and presentations on customer success metrics and activities.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Contribute to the development of best practices for customer success management.
- Ensure compliance with all relevant regulations and company policies.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance plan, including medical, dental, and vision coverage.
- general: Generous paid time off policy, including vacation, sick leave, and holidays.
- general: Employee stock options, allowing you to share in the company's success.
- general: Professional development budget for training courses, conferences, and certifications.
- general: Wellness programs, including gym memberships or fitness classes.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Flexible work arrangements, including remote work options.
- general: Company-sponsored social events and team-building activities.
- general: Free meals and snacks in the office.
- general: Commuting benefits, such as public transportation subsidies or parking assistance.
- general: Parental leave benefits for new parents.
- general: Life insurance and disability coverage.
- general: Opportunities for career advancement and international assignments.
- general: A collaborative and inclusive work environment.
- general: Access to cutting-edge technology and tools.
- general: The chance to work on challenging and impactful projects.
- general: A supportive and experienced leadership team.
- general: Employee referral program with cash bonuses.
- general: Matching contributions to retirement savings plans.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs