Customer Success Manager, Enterprise at Airwallex: San Francisco, California

Role Overview

Are you a customer-centric individual with a passion for fintech and a knack for building strong relationships? Airwallex is seeking a highly motivated Customer Success Manager to join our Enterprise Business team in San Francisco. In this role, you will be responsible for ensuring the success of our enterprise clients through onboarding, implementation, and ongoing support. You will work closely with various internal teams to resolve issues, manage projects, and drive customer adoption. If you are a proactive problem-solver with excellent communication skills and a desire to make a significant impact, we encourage you to apply.

Day in the Life

As a Customer Success Manager at Airwallex, your day will be dynamic and multifaceted. Here's a glimpse of what you can expect: * **Client Onboarding:** You'll manage the internal operational steps to onboard new enterprise clients, including pricing configuration, vendor onboarding forms, and feature validation. * **Project Management:** You'll lead the implementation of new features and services, coordinating with cross-functional teams to ensure seamless execution. * **Issue Resolution:** You'll serve as the primary point of escalation for customer support and technical issues, working diligently to find solutions and maintain client satisfaction. * **Relationship Building:** You'll cultivate strong relationships with key stakeholders at client organizations, understanding their needs and providing strategic recommendations. * **Performance Monitoring:** You'll track customer usage and identify opportunities to increase adoption and engagement. * **Collaboration:** You'll collaborate with Sales, Account Management, Support, and Technical teams to ensure a cohesive and customer-focused approach.

Why San Francisco?

San Francisco is a global hub for technology and innovation, making it the perfect location for Airwallex's US headquarters. The city offers a vibrant and diverse community, a thriving startup ecosystem, and access to top talent. By working in San Francisco, you'll be at the forefront of the fintech industry, surrounded by like-minded professionals and endless opportunities for growth and learning.

Career Path

Airwallex is committed to the growth and development of its employees. As a Customer Success Manager, you can advance your career in several directions. You may choose to specialize in a particular area of customer success, such as enterprise client management or technical implementation. Alternatively, you could move into a leadership role, managing a team of Customer Success Managers. Airwallex also offers opportunities to transition into other departments, such as Sales, Product, or Marketing, depending on your interests and skills.

Salary & Benefits

Airwallex offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Customer Success Manager in San Francisco is $110,000 to $160,000 per year, depending on experience and qualifications. In addition to salary, Airwallex provides comprehensive health insurance, paid time off, parental leave, professional development opportunities, and other valuable benefits. (Note: The salary range is an estimate and may vary.)

Airwallex Culture

Airwallex fosters a culture of innovation, collaboration, and customer focus. We are a team of passionate and driven individuals who are committed to building the future of global payments. We value diversity, inclusivity, and continuous learning. At Airwallex, you'll have the opportunity to make a real impact on the company and the industry. We encourage employees to take ownership, embrace challenges, and celebrate successes together.

How to Apply

If you are ready to join a dynamic and growing company, we encourage you to apply for the Customer Success Manager position at Airwallex. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

What does Airwallex do?

Airwallex is a global payments and financial platform that helps businesses of all sizes manage their international finances more efficiently.

What are the core values of Airwallex?

Our core values include customer focus, innovation, collaboration, and integrity.

What is the work environment like at Airwallex?

We offer a fast-paced, dynamic, and collaborative work environment where employees are encouraged to learn, grow, and make a real impact.

What opportunities are there for professional development at Airwallex?

We provide various professional development opportunities, including training programs, mentorship opportunities, and tuition reimbursement.

What benefits does Airwallex offer?

We offer a comprehensive benefits package, including health insurance, paid time off, parental leave, and a 401(k) plan.

What is the interview process like at Airwallex?

The interview process typically involves a phone screening, followed by several rounds of interviews with hiring managers and team members.

What is the dress code at Airwallex?

We have a casual dress code, so you can come to work in comfortable attire.

Does Airwallex offer remote work options?

This role is hybrid, requiring 3+ days in our San Francisco office per week.

How does Airwallex support diversity and inclusion?

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected.

What is the company culture like?

Airwallex fosters a culture of innovation, collaboration, and customer focus. We are a team of passionate and driven individuals who are committed to building the future of global payments. We value diversity, inclusivity, and continuous learning.