Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Airwallex
Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Job Description
Customer Success Manager, Enterprise (Korean Speaking) at Airwallex - Kuala Lumpur
Role Overview
As a Customer Success Manager, Enterprise (Korean Speaking) at Airwallex, you will play a critical role in ensuring the success and satisfaction of our enterprise clients in the cross-border payments space. You will be responsible for building strong relationships with clients, understanding their business needs, and providing them with the support and guidance they need to maximize the value of Airwallex's solutions. Your fluency in Korean and experience working with large enterprises will be essential in this role.
A Day in the Life
Here's a glimpse into what your day might look like:
- Start your day by reviewing client performance metrics and identifying any potential issues or opportunities.
- Conduct regular check-in calls with clients to discuss their business goals and how Airwallex can help them achieve those goals.
- Respond to client inquiries and resolve any issues or concerns in a timely and efficient manner.
- Collaborate with internal teams, such as product and engineering, to address client feedback and drive product improvements.
- Identify and pursue new business opportunities within existing client accounts.
- Stay up-to-date on industry trends and best practices in customer success.
- Prepare and present reports on client performance to internal stakeholders.
Why Kuala Lumpur?
Kuala Lumpur is a vibrant and dynamic city with a thriving business community. It is a hub for innovation and technology, and offers a high quality of life at an affordable cost. Airwallex's Kuala Lumpur office provides a supportive and collaborative work environment, with opportunities for professional growth and development.
Career Path
At Airwallex, we are committed to providing our employees with opportunities for growth and advancement. As a Customer Success Manager, Enterprise, you can advance your career by taking on more responsibility, mentoring junior team members, or specializing in a particular area of expertise. We also offer opportunities to move into other roles within the company, such as sales, product management, or marketing.
Salary & Benefits
The estimated annual salary range for this role in Kuala Lumpur is $60,000 - $90,000 USD, commensurate with experience. In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and performance-based bonuses. (Note: This is an estimated salary range. Actual compensation may vary depending on qualifications and experience.)
Airwallex Culture
Airwallex is a fast-paced, innovative company with a strong focus on teamwork and collaboration. We are passionate about solving complex problems and building the future of global finance. We value diversity and inclusion, and we are committed to creating a work environment where everyone feels welcome and respected.
How to Apply
If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply for this position. Please submit your resume and cover letter through our online application portal.
FAQ
- What is Airwallex? Airwallex is a global payments and financial platform for modern businesses.
- What are the key responsibilities of a Customer Success Manager, Enterprise? Maintaining client relationships, resolving issues, and driving business development.
- What qualifications are required for this role? Fluency in Korean & English, 3-5 years experience, strong communication skills.
- What is the company culture like at Airwallex? Collaborative, fast-paced, and focused on innovation.
- What opportunities for career growth are available? Advancement to senior roles, mentoring, and cross-functional opportunities.
- What are the benefits of working at Airwallex? Competitive salary, health insurance, paid time off, and employee stock options.
- Where is the Kuala Lumpur office located? [Insert Address Here]
- What type of cross-border payment solutions does Airwallex offer? [Insert Solutions Here]
- How does Airwallex support its employees' professional development? [Insert Support Details Here]
- What is the application process for this role? Submit resume and cover letter through the online portal.
Locations
- Kuala Lumpur, Malaysia
Salary
66,000 - 99,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Managementintermediate
- Cross-border Paymentsintermediate
- Data Analysisintermediate
- KYC/KYBintermediate
- Transaction Monitoringintermediate
- Pricing Configurationintermediate
- Business Developmentintermediate
- Product Optimizationintermediate
- Communication Skillsintermediate
- Logical Thinkingintermediate
- Business Acumenintermediate
- Problem Solvingintermediate
- Market Analysisintermediate
- Client Issue Resolutionintermediate
- Korean Language Proficiencyintermediate
- English Language Proficiencyintermediate
- Mandarin Language Proficiency (Preferred)intermediate
- Stakeholder Managementintermediate
- Financial Servicesintermediate
- Enterprise Salesintermediate
- Client Onboardingintermediate
- Technical Supportintermediate
- CRM Softwareintermediate
- Payment Gatewaysintermediate
- Fraud Preventionintermediate
- Regulatory Complianceintermediate
Required Qualifications
- Strong educational background (experience)
- 3-5 years of relevant industry experience (experience)
- Experience serving large enterprises (experience)
- Detail-oriented (experience)
- Results-driven (experience)
- Strong communication skills (experience)
- Logical thinking (experience)
- Business acumen (experience)
- Proactive identification of client needs (experience)
- Understanding of cross-border finance (experience)
- Experience with KYC/KYB processes (experience)
- Knowledge of transaction monitoring (experience)
- Proficiency in Korean and English languages (experience)
- Familiarity with cross-border payment regulations (experience)
- Experience in data analysis and optimization (experience)
- Ability to maintain client relationships (experience)
- Ability to explore new business opportunities (experience)
- Experience in product optimization and innovation (experience)
- Ability to resolve client issues efficiently (experience)
- Understanding of pricing configuration (experience)
- Experience with cross-functional collaboration (experience)
- Ability to provide timely feedback and suggestions (experience)
- Knowledge of industry policies and trends (experience)
- Understanding of risk control and compliance requirements (experience)
- Experience in the payments industry (experience)
Responsibilities
- Achieve growth targets for cross-border payment business
- Maintain in-depth relationships with cross-border market clients
- Explore clients’ scenario-based potential needs in cross-border finance
- Regularly follow up on merchants’ daily cross-border payment transactions
- Understand and report on merchants’ operational status
- Stay abreast of industry policies, trends, and relevant risk control and compliance requirements
- Collaborate with product, R&D, and other teams to collect, organize, and analyze market information
- Provide timely feedback and suggestions
- Efficiently and promptly resolve client issues, including pricing configuration, KYC/KYB, and transaction monitoring
- Provide data analysis and optimization support to promote clients’ business development
- Maintain client relationships and explore new business opportunities
- Drive the optimization or innovation of products, features, and processes
- Act as a subject matter expert on cross-border payments
- Manage client onboarding and training
- Conduct regular business reviews with clients
- Identify and escalate critical client issues
- Develop and implement client success plans
- Contribute to the development of best practices for customer success
- Work with sales and marketing teams to generate new leads
- Participate in industry events and conferences
- Prepare and present reports on client performance
- Ensure compliance with company policies and procedures
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance
- general: Generous paid time off
- general: Opportunities for professional development
- general: Collaborative and inclusive work environment
- general: Opportunity to work with a global team
- general: Exposure to cutting-edge technology
- general: Dynamic and fast-paced company culture
- general: Employee stock options
- general: Performance-based bonuses
- general: Flexible work arrangements
- general: Wellness programs
- general: Employee assistance program
- general: Paid parental leave
- general: Company-sponsored events
- general: Commuter benefits
- general: Life insurance
- general: Disability insurance
- general: Vision insurance
- general: Dental insurance
- general: Retirement plan with company match
- general: Learning and development resources
- general: Team-building activities
- general: Employee referral program
- general: Opportunity to make a significant impact
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now! @ Airwallex.
Related Books and Jobs
Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Airwallex
Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Job Description
Customer Success Manager, Enterprise (Korean Speaking) at Airwallex - Kuala Lumpur
Role Overview
As a Customer Success Manager, Enterprise (Korean Speaking) at Airwallex, you will play a critical role in ensuring the success and satisfaction of our enterprise clients in the cross-border payments space. You will be responsible for building strong relationships with clients, understanding their business needs, and providing them with the support and guidance they need to maximize the value of Airwallex's solutions. Your fluency in Korean and experience working with large enterprises will be essential in this role.
A Day in the Life
Here's a glimpse into what your day might look like:
- Start your day by reviewing client performance metrics and identifying any potential issues or opportunities.
- Conduct regular check-in calls with clients to discuss their business goals and how Airwallex can help them achieve those goals.
- Respond to client inquiries and resolve any issues or concerns in a timely and efficient manner.
- Collaborate with internal teams, such as product and engineering, to address client feedback and drive product improvements.
- Identify and pursue new business opportunities within existing client accounts.
- Stay up-to-date on industry trends and best practices in customer success.
- Prepare and present reports on client performance to internal stakeholders.
Why Kuala Lumpur?
Kuala Lumpur is a vibrant and dynamic city with a thriving business community. It is a hub for innovation and technology, and offers a high quality of life at an affordable cost. Airwallex's Kuala Lumpur office provides a supportive and collaborative work environment, with opportunities for professional growth and development.
Career Path
At Airwallex, we are committed to providing our employees with opportunities for growth and advancement. As a Customer Success Manager, Enterprise, you can advance your career by taking on more responsibility, mentoring junior team members, or specializing in a particular area of expertise. We also offer opportunities to move into other roles within the company, such as sales, product management, or marketing.
Salary & Benefits
The estimated annual salary range for this role in Kuala Lumpur is $60,000 - $90,000 USD, commensurate with experience. In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and performance-based bonuses. (Note: This is an estimated salary range. Actual compensation may vary depending on qualifications and experience.)
Airwallex Culture
Airwallex is a fast-paced, innovative company with a strong focus on teamwork and collaboration. We are passionate about solving complex problems and building the future of global finance. We value diversity and inclusion, and we are committed to creating a work environment where everyone feels welcome and respected.
How to Apply
If you are a highly motivated and results-oriented individual with a passion for customer success, we encourage you to apply for this position. Please submit your resume and cover letter through our online application portal.
FAQ
- What is Airwallex? Airwallex is a global payments and financial platform for modern businesses.
- What are the key responsibilities of a Customer Success Manager, Enterprise? Maintaining client relationships, resolving issues, and driving business development.
- What qualifications are required for this role? Fluency in Korean & English, 3-5 years experience, strong communication skills.
- What is the company culture like at Airwallex? Collaborative, fast-paced, and focused on innovation.
- What opportunities for career growth are available? Advancement to senior roles, mentoring, and cross-functional opportunities.
- What are the benefits of working at Airwallex? Competitive salary, health insurance, paid time off, and employee stock options.
- Where is the Kuala Lumpur office located? [Insert Address Here]
- What type of cross-border payment solutions does Airwallex offer? [Insert Solutions Here]
- How does Airwallex support its employees' professional development? [Insert Support Details Here]
- What is the application process for this role? Submit resume and cover letter through the online portal.
Locations
- Kuala Lumpur, Malaysia
Salary
66,000 - 99,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Relationship Managementintermediate
- Cross-border Paymentsintermediate
- Data Analysisintermediate
- KYC/KYBintermediate
- Transaction Monitoringintermediate
- Pricing Configurationintermediate
- Business Developmentintermediate
- Product Optimizationintermediate
- Communication Skillsintermediate
- Logical Thinkingintermediate
- Business Acumenintermediate
- Problem Solvingintermediate
- Market Analysisintermediate
- Client Issue Resolutionintermediate
- Korean Language Proficiencyintermediate
- English Language Proficiencyintermediate
- Mandarin Language Proficiency (Preferred)intermediate
- Stakeholder Managementintermediate
- Financial Servicesintermediate
- Enterprise Salesintermediate
- Client Onboardingintermediate
- Technical Supportintermediate
- CRM Softwareintermediate
- Payment Gatewaysintermediate
- Fraud Preventionintermediate
- Regulatory Complianceintermediate
Required Qualifications
- Strong educational background (experience)
- 3-5 years of relevant industry experience (experience)
- Experience serving large enterprises (experience)
- Detail-oriented (experience)
- Results-driven (experience)
- Strong communication skills (experience)
- Logical thinking (experience)
- Business acumen (experience)
- Proactive identification of client needs (experience)
- Understanding of cross-border finance (experience)
- Experience with KYC/KYB processes (experience)
- Knowledge of transaction monitoring (experience)
- Proficiency in Korean and English languages (experience)
- Familiarity with cross-border payment regulations (experience)
- Experience in data analysis and optimization (experience)
- Ability to maintain client relationships (experience)
- Ability to explore new business opportunities (experience)
- Experience in product optimization and innovation (experience)
- Ability to resolve client issues efficiently (experience)
- Understanding of pricing configuration (experience)
- Experience with cross-functional collaboration (experience)
- Ability to provide timely feedback and suggestions (experience)
- Knowledge of industry policies and trends (experience)
- Understanding of risk control and compliance requirements (experience)
- Experience in the payments industry (experience)
Responsibilities
- Achieve growth targets for cross-border payment business
- Maintain in-depth relationships with cross-border market clients
- Explore clients’ scenario-based potential needs in cross-border finance
- Regularly follow up on merchants’ daily cross-border payment transactions
- Understand and report on merchants’ operational status
- Stay abreast of industry policies, trends, and relevant risk control and compliance requirements
- Collaborate with product, R&D, and other teams to collect, organize, and analyze market information
- Provide timely feedback and suggestions
- Efficiently and promptly resolve client issues, including pricing configuration, KYC/KYB, and transaction monitoring
- Provide data analysis and optimization support to promote clients’ business development
- Maintain client relationships and explore new business opportunities
- Drive the optimization or innovation of products, features, and processes
- Act as a subject matter expert on cross-border payments
- Manage client onboarding and training
- Conduct regular business reviews with clients
- Identify and escalate critical client issues
- Develop and implement client success plans
- Contribute to the development of best practices for customer success
- Work with sales and marketing teams to generate new leads
- Participate in industry events and conferences
- Prepare and present reports on client performance
- Ensure compliance with company policies and procedures
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance
- general: Generous paid time off
- general: Opportunities for professional development
- general: Collaborative and inclusive work environment
- general: Opportunity to work with a global team
- general: Exposure to cutting-edge technology
- general: Dynamic and fast-paced company culture
- general: Employee stock options
- general: Performance-based bonuses
- general: Flexible work arrangements
- general: Wellness programs
- general: Employee assistance program
- general: Paid parental leave
- general: Company-sponsored events
- general: Commuter benefits
- general: Life insurance
- general: Disability insurance
- general: Vision insurance
- general: Dental insurance
- general: Retirement plan with company match
- general: Learning and development resources
- general: Team-building activities
- general: Employee referral program
- general: Opportunity to make a significant impact
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager, Enterprise (Korean Speaking) Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now! @ Airwallex.
Related Books and Jobs