Airwallex Customer Success Manager (Growth Specialist) - Singapore

Role Overview

As a Customer Success Manager (Growth Specialist) at Airwallex in Singapore, you will play a pivotal role in driving growth within our existing customer base. This role requires a unique blend of strategic thinking, sales acumen, and customer engagement skills. You will be responsible for identifying upselling and cross-selling opportunities, increasing product adoption, and ensuring customer retention. Your ability to understand client needs and demonstrate how Airwallex can support their success will be crucial.

You will be a proactive and creative hunter, taking full ownership of designing and executing email outreach campaigns and marketing initiatives. You will also engage directly with clients through outbound calls to uncover and activate growth opportunities within your portfolio. This position offers an exciting opportunity to make a significant impact on our customers and contribute to the growth of Airwallex.

A Day in the Life

Here's a glimpse into what your typical day might look like:

• Morning: Start your day by analyzing customer data and usage trends to identify high-value accounts with growth potential. Review the performance of recent email outreach campaigns and identify areas for improvement.
• Mid-day: Engage with existing clients through discovery calls, emails, and chat to uncover upsell and cross-sell opportunities. Prepare and deliver product demonstrations to clients to showcase the value of Airwallex solutions.
• Afternoon: Collaborate with the Operations, Product, and Marketing teams to ensure alignment and achieve shared goals. Work on developing and implementing strategies to retain at-risk clients and reactivate inactive clients.
• Late Afternoon: Own the full sales cycle, from identifying sales opportunities to deal closing, within your book of accounts. Track your progress and update CRM with relevant information.
• End of Day: Plan for the next day, prioritizing tasks and identifying key actions to drive customer success and revenue growth.

Why Singapore?

Singapore is a global financial hub and a strategic location for Airwallex. The city-state offers a vibrant business environment, a highly skilled workforce, and a strong regulatory framework. Being based in Singapore allows you to work closely with a diverse range of clients and partners, and to tap into the region's thriving FinTech ecosystem. Airwallex's Singapore office is a dynamic and collaborative space, offering opportunities for professional growth and development.

Career Path

At Airwallex, we are committed to fostering the growth of our employees. As a Customer Success Manager (Growth Specialist), you can expect to develop your skills in sales, customer engagement, and strategic thinking. Potential career paths include:

• Senior Customer Success Manager: Lead a team of Customer Success Managers and take on more complex accounts.
• Customer Success Team Lead: Manage a team of Customer Success Managers and oversee their performance.
• Account Executive: Transition into a sales-focused role, responsible for acquiring new clients.
• Strategic Account Manager: Manage relationships with our largest and most strategic clients.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, commensurate with experience and qualifications. The estimated salary range for this role in Singapore is $70,000 - $110,000 USD per year. (Please note this is an estimate based on market data and could vary). We also provide:

• Comprehensive health insurance
• Generous paid time off
• Stock options
• Employee referral program
• Wellness programs
• Flexible working arrangements
• Opportunities to work with a global team
• Career growth opportunities
• Learning and development resources
• Company-sponsored events and activities
• Modern and collaborative office space

Airwallex Culture

Airwallex is a fast-paced, innovative, and collaborative company. We value:

• Impact: We are driven to make a meaningful impact on our customers and the FinTech industry.
• Learning: We are constantly learning and growing, both individually and as a team.
• Ownership: We take ownership of our work and are accountable for our results.
• Humility: We are humble and collaborative, always willing to learn from others.
• Speed: We move quickly and efficiently, always striving to get things done.

How to Apply

If you are a highly motivated and results-driven individual with a passion for customer success and a desire to work in a fast-growing FinTech company, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What is Airwallex? Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
2. What are the key responsibilities of a Customer Success Manager (Growth Specialist)? The key responsibilities include identifying upselling and cross-selling opportunities, increasing product adoption, ensuring customer retention, designing and executing outreach campaigns, and collaborating with cross-functional teams.
3. What qualifications are required for this role? The qualifications include 1-3 years of proven sales experience, experience in identifying sales opportunities and closing deals, ability to design and execute engaging outreach campaigns, and strong communication and interpersonal skills.
4. What is the career path for this role? Potential career paths include Senior Customer Success Manager, Customer Success Team Lead, Account Executive, and Strategic Account Manager.
5. What is the salary range for this role? The estimated salary range for this role in Singapore is $70,000 - $110,000 USD per year.
6. What benefits does Airwallex offer? Airwallex offers comprehensive health insurance, generous paid time off, stock options, employee referral program, wellness programs, and flexible working arrangements.
7. What is the work culture at Airwallex? Airwallex has a fast-paced, innovative, and collaborative work culture. We value impact, learning, ownership, humility, and speed.
8. How can I apply for this role? Please submit your resume and cover letter through our online application portal.
9. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.
10. What opportunities for professional development are available? Airwallex provides various learning and development resources, including training programs, mentorship opportunities, and opportunities to attend industry conferences.