(Associate) Director, Account Management at Airwallex

Role Overview

Airwallex is seeking an experienced and highly motivated (Associate) Director of Account Management to lead our post-sale growth engine in the SME & Growth segment. Based in Sydney, you will be responsible for developing and executing the go-to-market (GTM) strategy to drive product adoption, revenue growth, and customer retention. You will lead a team of 25+ professionals, including four direct reports who are Team Leads/Managers. This is a critical leadership role that requires a strong understanding of account management best practices, fintech, and the ability to build and scale high-performing teams. The ideal candidate will possess exceptional communication, problem-solving, and cross-functional collaboration skills.

A Day in the Life

As the (Associate) Director of Account Management, your day will be dynamic and multifaceted. You will spend time:

• Coaching and mentoring your team of Team Leads/Managers, providing guidance and support to ensure they are successful in their roles.
• Developing and refining the GTM strategy to drive product adoption and revenue growth within the existing customer base.
• Meeting with key clients to build strong relationships and understand their needs.
• Collaborating with Product, Engineering, Marketing, and Revenue Operations teams to translate customer feedback into product improvements and GTM initiatives.
• Analyzing key performance indicators (KPIs) to identify areas for improvement and implement training programs to enhance team performance.
• Addressing and resolving complex client issues, acting as the escalation point for challenging situations.
• Championing Airwallex's operating principles and values, fostering a positive and productive work environment.

Why Sydney?

Sydney is a vibrant and dynamic city, offering a high quality of life and a thriving business environment. It is a major hub for fintech and technology companies, providing access to a talented workforce and a supportive ecosystem. Sydney's diverse culture, beautiful beaches, and world-class amenities make it an attractive place to live and work. Airwallex's Sydney office is located in the heart of the city, providing easy access to transportation, restaurants, and entertainment.

Career Path

This (Associate) Director of Account Management role provides a strong foundation for continued career growth within Airwallex. Successful candidates may have opportunities to advance to Senior Director, Vice President, or other executive leadership positions within the organization. Airwallex is committed to providing its employees with opportunities for professional development and advancement.

Salary and Benefits

The estimated salary range for this (Associate) Director of Account Management role in Sydney is $250,000 - $400,000 USD per year. Airwallex also offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, a retirement plan, flexible work arrangements, company-sponsored events, wellness programs, parental leave, and commuting benefits. Actual compensation may vary depending on experience, skills, and qualifications.

Airwallex Culture

Airwallex is a fast-paced, innovative company with a strong emphasis on teamwork, collaboration, and customer focus. We are looking for individuals who are passionate about building the future of global payments and financial services. We value individuals who are proactive, results-oriented, and committed to continuous learning. Our operating principles guide our decisions and actions, ensuring we operate with integrity, transparency, and a focus on delivering exceptional value to our customers.

How to Apply

Interested candidates are encouraged to apply online through the Airwallex careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!

Frequently Asked Questions (FAQs)

1. What is Airwallex? Airwallex is a global payments and financial platform for modern businesses, offering solutions for business accounts, payments, spend management, and treasury.
2. What is the company culture like? Airwallex fosters a fast-paced, innovative, and collaborative work environment, emphasizing teamwork and customer focus.
3. What are the career growth opportunities at Airwallex? Airwallex is committed to providing employees with opportunities for professional development and advancement within the organization.
4. What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and more.
5. What are the key skills required for this role? Key skills include account management, leadership, GTM strategy development, cross-functional collaboration, and problem-solving.
6. What is the salary range for this role? The estimated salary range for this role in Sydney is $250,000 - $400,000 USD per year.
7. Where is the Sydney office located? The Airwallex Sydney office is located in the heart of the city, providing easy access to transportation and amenities.
8. What is the application process? Interested candidates can apply online through the Airwallex careers website, submitting their resume and cover letter.
9. What are Airwallex's operating principles? Airwallex's operating principles guide our decisions and actions, ensuring we operate with integrity, transparency, and a focus on delivering exceptional value to our customers.
10. What is the SME & Growth segment? The SME & Growth segment refers to Small and Medium-sized Enterprises, as well as companies experiencing rapid growth, who utilize Airwallex's financial solutions.