Airwallex: Associate Director, Account Management, Enterprise - San Francisco, CA

Role Overview

Airwallex is seeking a highly motivated and experienced Associate Director, Account Management, Enterprise to join our growing team in San Francisco. In this role, you will be responsible for managing a portfolio of enterprise clients, acting as their primary point of contact, and ensuring their success with the Airwallex platform. You will work closely with internal teams, including sales, product, engineering, and marketing, to deliver exceptional service and drive client growth. This is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases.

A Day in the Life

Your day will be dynamic and varied, focusing on building relationships with clients, understanding their needs, and ensuring they maximize the value of the Airwallex platform. Here’s a glimpse: * **Client Engagement:** You’ll start by reviewing your client portfolio, preparing for upcoming calls and meetings. This includes analyzing client usage data, identifying potential issues, and developing strategies to improve platform adoption. You’ll spend a significant portion of your day communicating with clients via phone, email, and video conferencing, addressing their questions, providing support, and proactively identifying opportunities for expansion. * **Internal Collaboration:** You’ll collaborate with internal teams, such as sales, product, and engineering, to ensure client needs are met. You might participate in product roadmap discussions, provide feedback on product enhancements, and work with engineering to resolve technical issues. You’ll also collaborate with the sales team to identify and pursue new business opportunities within your existing client base. * **Project Management:** You’ll manage complex client projects, such as API integrations and new product implementations. This involves developing project plans, coordinating resources, and tracking progress to ensure projects are completed on time and within budget. * **Problem-Solving:** You’ll be a key problem-solver, addressing client escalations and working with internal teams to find solutions. You’ll need to be able to think on your feet, analyze complex situations, and make sound decisions to resolve issues efficiently. * **Strategic Planning:** You’ll contribute to the development of account management best practices and strategies. This includes identifying opportunities to improve processes, enhance client engagement, and drive client growth. You’ll also stay up-to-date on industry trends and competitive landscape to inform your strategies. ## Why San Francisco? San Francisco is a global hub for technology and innovation, making it the ideal location for Airwallex to build its presence in North America. The city offers access to a deep pool of talent, a vibrant startup ecosystem, and a diverse customer base. Being based in San Francisco provides you with the opportunity to network with industry leaders, attend cutting-edge events, and contribute to the growth of a dynamic and innovative company. The city's proximity to Silicon Valley also provides opportunities for collaboration and partnerships with other leading technology companies. ## Career Path Airwallex is committed to providing its employees with opportunities for growth and development. The Associate Director, Account Management, Enterprise role can lead to various career paths within the company. Some potential career paths include: * **Director, Account Management:** Lead a team of account managers and oversee the management of a larger portfolio of enterprise clients. * **Senior Director, Account Management:** Oversee the entire account management function for a specific region or business unit. * **Vice President, Customer Success:** Lead the customer success organization and develop strategies to ensure client satisfaction and retention. * **Sales Leadership Roles:** Transition into sales leadership roles, such as Regional Sales Manager or Director of Sales. * **Product Management:** Leverage your client knowledge to contribute to product development and strategy. ## Salary & Benefits The estimated salary range for this position in San Francisco is $175,000 to $250,000 per year, depending on experience and qualifications. This range is based on market data and internal equity. In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including: * Health, dental, and vision insurance * Paid time off and holidays * Employee assistance program * Professional development opportunities * Company-sponsored events and activities * Commuter benefits * Wellness programs * Generous parental leave policy * 401(k) retirement plan with company match * Stock options ## Airwallex Culture Airwallex is a fast-paced, innovative, and collaborative company. We value: * **Customer Focus:** We put our customers first and are committed to their success. * **Innovation:** We are constantly seeking new and better ways to do things. * **Collaboration:** We work together as a team to achieve our goals. * **Ownership:** We take responsibility for our actions and results. * **Growth:** We are committed to the growth and development of our employees. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. ## How to Apply If you are a highly motivated and experienced account management professional with a passion for FinTech and a desire to make a significant impact, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you! ## FAQ **1. What is Airwallex?** Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. **2. What are Airwallex's operating principles?** Airwallex's operating principles guide our decision-making and behavior. They include customer focus, innovation, collaboration, ownership, and growth. **3. What is the Enterprise Business team at Airwallex?** The Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. **4. What are the key responsibilities of the Associate Director, Account Management, Enterprise role?** The key responsibilities include managing a portfolio of enterprise accounts, building strong client relationships, understanding client needs, and ensuring their success with the Airwallex platform. **5. What qualifications are required for this role?** The qualifications include a Bachelor's degree in Business Administration, Finance, or a related field, 7+ years of experience in account management, sales, or customer success within the FinTech, SaaS, or payments industry, and a strong understanding of API integrations and technical concepts. **6. What is the career path for this role?** The Associate Director, Account Management, Enterprise role can lead to various career paths within the company, including Director, Account Management, Senior Director, Account Management, Vice President, Customer Success, and sales leadership roles. **7. What is the salary range for this position?** The estimated salary range for this position in San Francisco is $175,000 to $250,000 per year. **8. What benefits does Airwallex offer?** Airwallex offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, an employee assistance program, professional development opportunities, and a 401(k) retirement plan. **9. What is the culture like at Airwallex?** Airwallex is a fast-paced, innovative, and collaborative company. We value customer focus, innovation, collaboration, ownership, and growth. **10. How do I apply for this position?** To apply for this position, please submit your resume and cover letter through our online application portal.