Role Overview

The Customer Success Manager, SME & Growth role at Airwallex in Bangalore, India, is a pivotal position focused on nurturing and expanding relationships with our Small and Medium Enterprise (SME) clients. As a Customer Success Manager, you will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from Airwallex's platform. This role combines relationship management, technical support, and sales acumen to drive customer retention, satisfaction, and revenue growth.

You will be responsible for understanding your clients’ business goals and aligning Airwallex’s solutions to meet those needs. This involves proactively identifying opportunities for upselling and cross-selling, as well as addressing any challenges or concerns they may face. Your success will be measured by your ability to retain customers, increase their usage of our platform, and generate additional revenue.

A Day in the Life

Here's a glimpse into a typical day for a Customer Success Manager at Airwallex:

• Morning: Review your client portfolio, identify any urgent issues or requests, and prioritize your tasks for the day. Respond to client emails and phone calls, addressing their questions and concerns.
• Mid-day: Conduct client meetings to discuss their business needs and how Airwallex can help them achieve their goals. Prepare and deliver presentations on new products and features.
• Afternoon: Work with internal teams (Sales, Support, Product) to resolve client issues and implement solutions. Identify and pursue upselling and cross-selling opportunities.
• Late Afternoon: Document all client interactions and update customer records in our CRM system. Analyze customer data to identify trends and opportunities for improvement.

Why Bangalore?

Bangalore is a thriving hub for technology and innovation in India. By working in our Bangalore office, you will be part of a dynamic and growing team, surrounded by some of the brightest minds in the industry. You'll have the opportunity to make a real impact on our customers and contribute to the success of Airwallex in the Indian market. Bangalore also offers a high quality of life, with a vibrant culture, delicious food, and plenty of opportunities for recreation and entertainment.

Career Path

Airwallex is committed to providing opportunities for career growth and development. As a Customer Success Manager, you can advance to Senior Customer Success Manager, Team Lead, or Manager of Customer Success. You can also explore opportunities in other areas of the company, such as Sales, Product Management, or Marketing. We provide ongoing training and mentorship to help you develop your skills and achieve your career goals.

Salary & Benefits

The estimated salary range for this role in Bangalore is between $18,000 and $40,000 USD per year. This range is an estimate and the final salary will be determined based on your experience, skills, and qualifications.

In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Professional development opportunities
• Employee stock options
• Retirement savings plan

Airwallex Culture

At Airwallex, we are building the global payments and financial platform of the future. We are looking for talented and passionate individuals who are excited to join us on this journey. We value:

• Customer focus
• Innovation
• Collaboration
• Ownership
• Excellence

We offer a collaborative and inclusive work environment where everyone is encouraged to share their ideas and contribute to our success. If you are looking for a challenging and rewarding career, Airwallex is the place for you.

How to Apply

To apply for the Customer Success Manager, SME & Growth role in Bangalore, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are interested in working at Airwallex.

FAQ

1. What does Airwallex do?

   Airwallex is a global payments and financial platform for businesses. We help businesses manage their finances, make payments, and access financial services around the world.

2. What is the culture like at Airwallex?

   Airwallex has a fast-paced and innovative culture. We value teamwork, collaboration, and a commitment to excellence.

3. What are the benefits of working at Airwallex?

   Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, and professional development opportunities.

4. What is the career path for a Customer Success Manager?

   A Customer Success Manager can advance to Senior Customer Success Manager, Team Lead, or Manager of Customer Success. You can also explore opportunities in other areas of the company, such as Sales, Product Management, or Marketing.

5. What skills are important for this role?

   Important skills for this role include customer service, communication, problem-solving, and sales skills.

6. What experience is required for this role?

   At least 1-2 years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management is required.

7. What is the interview process like?

   The interview process typically involves a phone screening, followed by one or more interviews with hiring managers and team members.

8. What is the dress code at Airwallex?

   The dress code at Airwallex is business casual.

9. Are there opportunities for remote work?

   Remote work opportunities may be available depending on the role and team. Please check with the hiring manager for more information.

10. How does Airwallex support employee growth and development?

    Airwallex provides ongoing training and mentorship to help employees develop their skills and achieve their career goals. We also offer opportunities for advancement within the company.