Senior Manager, Operations Strategy at Airwallex - Singapore

Airwallex is seeking a Senior Manager, Operations Strategy to join our dynamic team in Singapore. This role is at the heart of our mission to deliver world-class customer experiences and operational excellence. You will lead high-impact, data-driven projects that span the full lifecycle of our product domains, working cross-functionally to drive continuous improvement and tangible business outcomes.

Role Overview

As Senior Manager, Operations Strategy, you will be responsible for identifying and driving strategic projects that deep dive into the lifecycle of each product domain. You will perform data analysis to understand customer experience (CX) and deliver continuous improvements across operations. This role requires a data-driven approach to problem-solving and the ability to work effectively across functions, including Product, Customer Success, and Engineering. Your contributions will be vital in ensuring stakeholder alignment and delivering desired business outcomes.

A Day in the Life

On a typical day, you might start by reviewing key performance indicators (KPIs) to identify areas for improvement. You'll then meet with cross-functional teams to discuss project progress and address any challenges. A significant portion of your day will be spent analyzing data to uncover insights and inform strategic decisions. You'll also prepare and update materials for senior leadership, highlighting progress towards goals, key risks, and dependencies. Additionally, you'll handle special projects and ad-hoc requests, providing deep-dives on issues identified by leadership or functional teams.

Why Singapore?

Singapore is a global hub for finance and technology, making it an ideal location for Airwallex. The city-state offers a vibrant business environment, a highly skilled workforce, and a strategic location in Southeast Asia. Working in Singapore provides access to a diverse range of opportunities and exposure to international markets. Singapore's commitment to innovation and its supportive regulatory environment make it an attractive destination for companies looking to expand their global footprint.

Career Path

At Airwallex, we are committed to providing opportunities for career growth and development. As Senior Manager, Operations Strategy, you can advance to roles such as Director of Operations, Head of Strategy, or even executive leadership positions. We encourage our employees to take ownership of their career paths and provide the resources and support they need to succeed. Through mentorship programs, training opportunities, and challenging projects, we help our employees reach their full potential.

Salary & Benefits

The salary range for this position is estimated to be between $140,000 and $220,000 USD annually, commensurate with experience and qualifications. In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities. We are committed to providing our employees with a supportive and rewarding work environment.

Airwallex Culture

At Airwallex, we value attributes such as being a successful builder with founder-like energy, wanting real impact, accelerated learning, and true ownership. We look for individuals with strong role-related expertise and sharp thinking, who are motivated by our mission and operating principles. We move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. We are humble and collaborative, turning zero-to-one ideas into real products, and we “get stuff done” end-to-end. We use AI to work smarter and solve problems faster.

How to Apply

If you are a motivated and experienced operations strategy professional, we encourage you to apply for the Senior Manager, Operations Strategy position at Airwallex. To apply, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and learning more about your qualifications and experience.

Frequently Asked Questions (FAQ)

1. What is Airwallex?Airwallex is the only unified payments and financial platform for global businesses. We empower businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
2. What are the key responsibilities of the Senior Manager, Operations Strategy?The key responsibilities include identifying and driving strategic projects, performing data analysis, working cross-functionally, preparing materials for senior leadership, and monitoring KPIs.
3. What qualifications are required for this role?A Bachelor's degree in Business, Finance, Economics, or a related field is required. A Master's degree is preferred, along with 8+ years of experience in operations strategy, management consulting, or a similar role.
4. What skills are important for success in this role?Important skills include data analysis, project management, cross-functional collaboration, stakeholder management, and communication.
5. What is the company culture like at Airwallex?Airwallex values attributes such as being a successful builder with founder-like energy, wanting real impact, accelerated learning, and true ownership. We are humble and collaborative, and we use AI to work smarter.
6. What opportunities for career growth are available at Airwallex?Airwallex offers opportunities for career growth and development, with potential advancement to roles such as Director of Operations, Head of Strategy, or executive leadership positions.
7. What benefits does Airwallex offer?Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, employee stock options, and professional development opportunities.
8. Where is this role located?This role is based in Singapore.
9. How does Airwallex use data to improve customer experience?Airwallex uses data to analyze customer experience (CX) for top enterprise clients, specific verticals, and other key segments.
10. What is Airwallex's approach to problem-solving?Airwallex takes a data-driven approach to problem-solving, using data for customer experience analysis and working across functions to ensure stakeholder alignment and deliver desired business outcomes.