High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now!
Airwallex
High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now!
Job Description
Staff/ Senior Technical Account Manager - Amsterdam, Netherlands
Role Overview
As a Staff/ Senior Technical Account Manager at Airwallex in Amsterdam, you will be a crucial bridge between our enterprise clients and our internal product, engineering, and commercial teams. Your primary responsibility will be to ensure the successful integration and scaling of Airwallex's payment, treasury, issuing, and embedded finance products for a portfolio of high-growth customers across Europe. This role demands a deep understanding of APIs, payment flows, and complex technical architectures, combined with strong stakeholder management skills to drive adoption, expansion, and long-term retention.
You'll act as a trusted technical advisor, guiding clients through intricate API integrations, troubleshooting issues, and using data to identify opportunities for optimization. Your strategic partnership with enterprise clients will involve understanding their roadmap and priorities, aligning Airwallex solutions to their goals, and proactively managing the post-sale relationship. This position requires a proactive, solution-oriented individual who thrives in a collaborative and ambitious environment.
A Day in the Life
Your day as a Staff/ Senior Technical Account Manager will be dynamic and varied. Here’s a glimpse of what you can expect:
- Morning: Start by reviewing your customer portfolio, identifying any critical issues or urgent requests. Check the status of ongoing integrations and address any roadblocks. Collaborate with the engineering team to resolve technical challenges and ensure timely solutions.
- Mid-day: Conduct a technical review session with a key client, discussing their roadmap, identifying opportunities to leverage Airwallex’s products, and providing expert guidance on best practices. Prepare and deliver presentations on new features and product updates.
- Afternoon: Work with the commercial team to support pre-sales technical discussions and product demonstrations for prospective clients. Analyze customer data to identify trends, adoption patterns, and areas for improvement. Develop and maintain technical documentation and training materials for customer integrations.
- Late Afternoon: Participate in internal meetings with product and engineering teams, providing customer feedback and insights to inform product development and roadmap planning. Address any outstanding issues, prepare for the next day's activities, and ensure all customer communications are up-to-date.
Why Amsterdam?
Amsterdam is a vibrant hub for technology and innovation, offering a strategic location for serving European enterprise clients. Airwallex's presence in Amsterdam provides access to a diverse talent pool, a thriving startup ecosystem, and a central location for travel throughout Europe. The city's open and international culture fosters collaboration and creativity, making it an ideal place to build a successful career in fintech.
Career Path
The Staff/ Senior Technical Account Manager role at Airwallex provides a strong foundation for career advancement within the company. Potential career paths include:
- Principal Technical Account Manager: Lead a team of technical account managers, providing mentorship and guidance, and overseeing the technical success of a larger portfolio of clients.
- Solutions Architect: Focus on designing and implementing complex technical solutions for strategic enterprise clients, leveraging Airwallex’s platform and APIs.
- Product Manager: Transition into a product management role, using your deep understanding of customer needs and technical requirements to shape the development of Airwallex’s products.
- Leadership Roles: Advance into leadership positions within the Enterprise Business team, overseeing account management, customer success, or commercial operations.
Salary & Benefits
Airwallex offers a competitive salary and benefits package for the Staff/ Senior Technical Account Manager role in Amsterdam. The estimated salary range for this position is €90,000 to €140,000 per year, depending on experience and qualifications. In addition to base salary, Airwallex provides a comprehensive benefits package that includes:
- Comprehensive health insurance coverage
- Generous paid time off and holiday policy
- Stock options or equity grants
- Retirement savings plan with company match
- Employee assistance program (EAP)
- Wellness programs and resources
- Flexible work arrangements
- Company-sponsored events and activities
- Commuter benefits
- Learning and development budget
Airwallex Culture
Airwallex fosters a culture of innovation, collaboration, and customer focus. We value individuals who are ambitious, driven, and passionate about building the future of global payments and financial services. Our operating principles guide our actions and decisions, ensuring that we move fast with good judgment, dig deep with curiosity, and make decisions from first principles. We encourage our employees to take ownership, drive impact, and continuously improve. If you’re looking for a challenging and rewarding career where you can make a real difference, Airwallex is the place for you.
How to Apply
If you are interested in applying for the Staff/ Senior Technical Account Manager role at Airwallex in Amsterdam, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining Airwallex. We look forward to hearing from you!
FAQ
-
What is Airwallex?
Airwallex is a global payments and financial platform that empowers businesses to scale globally with fully integrated solutions for business accounts, payments, spend management, treasury, and embedded finance.
-
What does a Technical Account Manager do at Airwallex?
A Technical Account Manager at Airwallex is the trusted technical advisor for a portfolio of enterprise clients, guiding them through complex API integrations, troubleshooting issues, and using data to drive adoption, expansion, and long-term retention.
-
What skills are required for this role?
Key skills include API integration, technical account management, stakeholder management, payment systems knowledge, troubleshooting, data analysis, and strong communication skills.
-
What qualifications are needed to apply?
A bachelor's degree in computer science, engineering, or a related field is preferred, along with proven experience in a technical account management or similar role.
-
What is the career path for a Technical Account Manager at Airwallex?
Potential career paths include Principal Technical Account Manager, Solutions Architect, Product Manager, and leadership roles within the Enterprise Business team.
-
What benefits does Airwallex offer?
Airwallex offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, stock options, retirement savings plan, and wellness programs.
-
What is the culture like at Airwallex?
Airwallex fosters a culture of innovation, collaboration, and customer focus, valuing individuals who are ambitious, driven, and passionate about building the future of global payments.
-
How can I apply for this role?
You can apply for the Staff/ Senior Technical Account Manager role by submitting your resume and cover letter through our online application portal.
-
What is the salary range for this role in Amsterdam?
The estimated salary range for this position is €90,000 to €140,000 per year, depending on experience and qualifications.
-
What opportunities for professional development are available?
Airwallex provides learning and development budgets, mentorship programs, and opportunities to work on challenging and impactful projects.
Locations
- Amsterdam, North Holland, Netherlands
Salary
99,000 - 154,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- API Integrationintermediate
- Technical Account Managementintermediate
- Stakeholder Managementintermediate
- Payment Systemsintermediate
- Troubleshootingintermediate
- Data Analysisintermediate
- Customer Relationship Managementintermediate
- Enterprise Solutionsintermediate
- Financial Technology (FinTech)intermediate
- Software Development Kits (SDKs)intermediate
- System Integrationintermediate
- Commercial Acumenintermediate
- Product Knowledgeintermediate
- Cross-functional Collaborationintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Strategic Planningintermediate
- Account Growthintermediate
- Retention Strategiesintermediate
Required Qualifications
- Proven experience in a technical account management, solutions engineering, or similar role within a technology or financial services company. (experience)
- Strong understanding of APIs, payment gateways, and financial technology principles. (experience)
- Experience with enterprise clients and managing complex technical integrations. (experience)
- Excellent communication, presentation, and interpersonal skills. (experience)
- Ability to diagnose and resolve technical issues in a timely and effective manner. (experience)
- Experience working cross-functionally with engineering, product, and commercial teams. (experience)
- Strong analytical and problem-solving skills. (experience)
- Ability to understand customer needs and translate them into technical solutions. (experience)
- Experience with data analysis and using data to drive adoption and retention. (experience)
- Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). (experience)
- Experience with treasury, issuing, and embedded finance products is a plus. (experience)
- Knowledge of European payment regulations and compliance is a plus. (experience)
- Demonstrated ability to manage multiple projects and priorities simultaneously. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Ability to build and maintain strong relationships with both internal and external stakeholders. (experience)
Responsibilities
- Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations).
- Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities.
- Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes.
- Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention.
- Plan and lead regular technical review sessions with customers to proactively identify opportunities for improvement and growth.
- Develop and maintain technical documentation, training materials, and best practices for customer integrations.
- Contribute to the development of Airwallex’s product roadmap by providing customer feedback and insights.
- Stay up-to-date on industry trends and emerging technologies related to payments and financial technology.
- Work closely with sales and marketing teams to support pre-sales technical discussions and product demonstrations.
- Participate in customer onboarding and training sessions to ensure successful integration and adoption of Airwallex’s platform.
- Manage customer expectations and ensure timely communication regarding technical issues and resolutions.
- Proactively identify and mitigate risks related to customer integrations and platform stability.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Mentor and train junior team members on technical account management best practices.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work at a fast-growing, innovative company.
- general: Collaborative and supportive work environment.
- general: Exposure to cutting-edge technology and financial solutions.
- general: Opportunity to work with a diverse and global team.
- general: Professional development and growth opportunities.
- general: Comprehensive health insurance coverage.
- general: Generous paid time off and holiday policy.
- general: Stock options or equity grants.
- general: Retirement savings plan with company match.
- general: Employee assistance program (EAP).
- general: Wellness programs and resources.
- general: Flexible work arrangements.
- general: Company-sponsored events and activities.
- general: Commuter benefits.
- general: Learning and development budget.
- general: Opportunity to make a significant impact on the company's growth and success.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now! @ Airwallex.
Related Books and Jobs
High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now!
Airwallex
High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now!
Job Description
Staff/ Senior Technical Account Manager - Amsterdam, Netherlands
Role Overview
As a Staff/ Senior Technical Account Manager at Airwallex in Amsterdam, you will be a crucial bridge between our enterprise clients and our internal product, engineering, and commercial teams. Your primary responsibility will be to ensure the successful integration and scaling of Airwallex's payment, treasury, issuing, and embedded finance products for a portfolio of high-growth customers across Europe. This role demands a deep understanding of APIs, payment flows, and complex technical architectures, combined with strong stakeholder management skills to drive adoption, expansion, and long-term retention.
You'll act as a trusted technical advisor, guiding clients through intricate API integrations, troubleshooting issues, and using data to identify opportunities for optimization. Your strategic partnership with enterprise clients will involve understanding their roadmap and priorities, aligning Airwallex solutions to their goals, and proactively managing the post-sale relationship. This position requires a proactive, solution-oriented individual who thrives in a collaborative and ambitious environment.
A Day in the Life
Your day as a Staff/ Senior Technical Account Manager will be dynamic and varied. Here’s a glimpse of what you can expect:
- Morning: Start by reviewing your customer portfolio, identifying any critical issues or urgent requests. Check the status of ongoing integrations and address any roadblocks. Collaborate with the engineering team to resolve technical challenges and ensure timely solutions.
- Mid-day: Conduct a technical review session with a key client, discussing their roadmap, identifying opportunities to leverage Airwallex’s products, and providing expert guidance on best practices. Prepare and deliver presentations on new features and product updates.
- Afternoon: Work with the commercial team to support pre-sales technical discussions and product demonstrations for prospective clients. Analyze customer data to identify trends, adoption patterns, and areas for improvement. Develop and maintain technical documentation and training materials for customer integrations.
- Late Afternoon: Participate in internal meetings with product and engineering teams, providing customer feedback and insights to inform product development and roadmap planning. Address any outstanding issues, prepare for the next day's activities, and ensure all customer communications are up-to-date.
Why Amsterdam?
Amsterdam is a vibrant hub for technology and innovation, offering a strategic location for serving European enterprise clients. Airwallex's presence in Amsterdam provides access to a diverse talent pool, a thriving startup ecosystem, and a central location for travel throughout Europe. The city's open and international culture fosters collaboration and creativity, making it an ideal place to build a successful career in fintech.
Career Path
The Staff/ Senior Technical Account Manager role at Airwallex provides a strong foundation for career advancement within the company. Potential career paths include:
- Principal Technical Account Manager: Lead a team of technical account managers, providing mentorship and guidance, and overseeing the technical success of a larger portfolio of clients.
- Solutions Architect: Focus on designing and implementing complex technical solutions for strategic enterprise clients, leveraging Airwallex’s platform and APIs.
- Product Manager: Transition into a product management role, using your deep understanding of customer needs and technical requirements to shape the development of Airwallex’s products.
- Leadership Roles: Advance into leadership positions within the Enterprise Business team, overseeing account management, customer success, or commercial operations.
Salary & Benefits
Airwallex offers a competitive salary and benefits package for the Staff/ Senior Technical Account Manager role in Amsterdam. The estimated salary range for this position is €90,000 to €140,000 per year, depending on experience and qualifications. In addition to base salary, Airwallex provides a comprehensive benefits package that includes:
- Comprehensive health insurance coverage
- Generous paid time off and holiday policy
- Stock options or equity grants
- Retirement savings plan with company match
- Employee assistance program (EAP)
- Wellness programs and resources
- Flexible work arrangements
- Company-sponsored events and activities
- Commuter benefits
- Learning and development budget
Airwallex Culture
Airwallex fosters a culture of innovation, collaboration, and customer focus. We value individuals who are ambitious, driven, and passionate about building the future of global payments and financial services. Our operating principles guide our actions and decisions, ensuring that we move fast with good judgment, dig deep with curiosity, and make decisions from first principles. We encourage our employees to take ownership, drive impact, and continuously improve. If you’re looking for a challenging and rewarding career where you can make a real difference, Airwallex is the place for you.
How to Apply
If you are interested in applying for the Staff/ Senior Technical Account Manager role at Airwallex in Amsterdam, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining Airwallex. We look forward to hearing from you!
FAQ
-
What is Airwallex?
Airwallex is a global payments and financial platform that empowers businesses to scale globally with fully integrated solutions for business accounts, payments, spend management, treasury, and embedded finance.
-
What does a Technical Account Manager do at Airwallex?
A Technical Account Manager at Airwallex is the trusted technical advisor for a portfolio of enterprise clients, guiding them through complex API integrations, troubleshooting issues, and using data to drive adoption, expansion, and long-term retention.
-
What skills are required for this role?
Key skills include API integration, technical account management, stakeholder management, payment systems knowledge, troubleshooting, data analysis, and strong communication skills.
-
What qualifications are needed to apply?
A bachelor's degree in computer science, engineering, or a related field is preferred, along with proven experience in a technical account management or similar role.
-
What is the career path for a Technical Account Manager at Airwallex?
Potential career paths include Principal Technical Account Manager, Solutions Architect, Product Manager, and leadership roles within the Enterprise Business team.
-
What benefits does Airwallex offer?
Airwallex offers a competitive salary and benefits package, including comprehensive health insurance, paid time off, stock options, retirement savings plan, and wellness programs.
-
What is the culture like at Airwallex?
Airwallex fosters a culture of innovation, collaboration, and customer focus, valuing individuals who are ambitious, driven, and passionate about building the future of global payments.
-
How can I apply for this role?
You can apply for the Staff/ Senior Technical Account Manager role by submitting your resume and cover letter through our online application portal.
-
What is the salary range for this role in Amsterdam?
The estimated salary range for this position is €90,000 to €140,000 per year, depending on experience and qualifications.
-
What opportunities for professional development are available?
Airwallex provides learning and development budgets, mentorship programs, and opportunities to work on challenging and impactful projects.
Locations
- Amsterdam, North Holland, Netherlands
Salary
99,000 - 154,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- API Integrationintermediate
- Technical Account Managementintermediate
- Stakeholder Managementintermediate
- Payment Systemsintermediate
- Troubleshootingintermediate
- Data Analysisintermediate
- Customer Relationship Managementintermediate
- Enterprise Solutionsintermediate
- Financial Technology (FinTech)intermediate
- Software Development Kits (SDKs)intermediate
- System Integrationintermediate
- Commercial Acumenintermediate
- Product Knowledgeintermediate
- Cross-functional Collaborationintermediate
- Problem Solvingintermediate
- Communication Skillsintermediate
- Strategic Planningintermediate
- Account Growthintermediate
- Retention Strategiesintermediate
Required Qualifications
- Proven experience in a technical account management, solutions engineering, or similar role within a technology or financial services company. (experience)
- Strong understanding of APIs, payment gateways, and financial technology principles. (experience)
- Experience with enterprise clients and managing complex technical integrations. (experience)
- Excellent communication, presentation, and interpersonal skills. (experience)
- Ability to diagnose and resolve technical issues in a timely and effective manner. (experience)
- Experience working cross-functionally with engineering, product, and commercial teams. (experience)
- Strong analytical and problem-solving skills. (experience)
- Ability to understand customer needs and translate them into technical solutions. (experience)
- Experience with data analysis and using data to drive adoption and retention. (experience)
- Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). (experience)
- Experience with treasury, issuing, and embedded finance products is a plus. (experience)
- Knowledge of European payment regulations and compliance is a plus. (experience)
- Demonstrated ability to manage multiple projects and priorities simultaneously. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Ability to build and maintain strong relationships with both internal and external stakeholders. (experience)
Responsibilities
- Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations).
- Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities.
- Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes.
- Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention.
- Plan and lead regular technical review sessions with customers to proactively identify opportunities for improvement and growth.
- Develop and maintain technical documentation, training materials, and best practices for customer integrations.
- Contribute to the development of Airwallex’s product roadmap by providing customer feedback and insights.
- Stay up-to-date on industry trends and emerging technologies related to payments and financial technology.
- Work closely with sales and marketing teams to support pre-sales technical discussions and product demonstrations.
- Participate in customer onboarding and training sessions to ensure successful integration and adoption of Airwallex’s platform.
- Manage customer expectations and ensure timely communication regarding technical issues and resolutions.
- Proactively identify and mitigate risks related to customer integrations and platform stability.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Mentor and train junior team members on technical account management best practices.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work at a fast-growing, innovative company.
- general: Collaborative and supportive work environment.
- general: Exposure to cutting-edge technology and financial solutions.
- general: Opportunity to work with a diverse and global team.
- general: Professional development and growth opportunities.
- general: Comprehensive health insurance coverage.
- general: Generous paid time off and holiday policy.
- general: Stock options or equity grants.
- general: Retirement savings plan with company match.
- general: Employee assistance program (EAP).
- general: Wellness programs and resources.
- general: Flexible work arrangements.
- general: Company-sponsored events and activities.
- general: Commuter benefits.
- general: Learning and development budget.
- general: Opportunity to make a significant impact on the company's growth and success.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Staff/ Senior Technical Account Manager Careers at Airwallex - Amsterdam, Netherlands | Apply Now! @ Airwallex.
Related Books and Jobs