Staff/ Senior Technical Account Manager at Airwallex - London

Role Overview

Airwallex is seeking a Staff/ Senior Technical Account Manager to join our growing team in London. In this role, you will serve as the trusted technical advisor for a portfolio of enterprise and high-growth customers across Europe. You will be responsible for guiding complex API integrations, troubleshooting issues, and using data to drive adoption, expansion, and long-term retention. This position sits at the intersection of product, engineering, and commercial teams, requiring a deep understanding of APIs and payment flows, as well as strong stakeholder management skills. This is an exciting opportunity to work with some of the most sophisticated businesses in the world and help them leverage Airwallex’s products to scale globally.

A Day in the Life

As a Staff/ Senior Technical Account Manager, your day-to-day activities will be varied and challenging. You might start your day by reviewing the status of ongoing customer integrations, identifying potential roadblocks, and coordinating with engineering teams to resolve any issues. You'll then participate in a customer call to discuss their roadmap, align Airwallex solutions to their goals, and proactively identify opportunities for growth and expansion. Later, you could be analyzing customer data to identify trends in product usage and adoption, using these insights to develop targeted strategies for driving increased engagement and retention. You’ll also spend time collaborating with internal teams, sharing customer feedback to inform product development and contributing to the creation of best practices for technical account management.

Why London?

London is a global hub for technology and finance, making it an ideal location for Airwallex to build and grow its presence. The city boasts a vibrant ecosystem of innovative companies, talented professionals, and supportive investors. London also offers excellent connectivity to other major European markets, enabling Airwallex to effectively serve its customers across the continent. By basing this role in London, Airwallex is demonstrating its commitment to the European market and its desire to attract top talent to its team.

Career Path

Airwallex is committed to providing its employees with opportunities for professional growth and development. As a Staff/ Senior Technical Account Manager, you can expect to progress along a well-defined career path, taking on increasing levels of responsibility and expanding your expertise in the field of payments and financial technology. You might advance to a team lead role, managing a group of Technical Account Managers and overseeing the success of a larger portfolio of customers. Alternatively, you could specialize in a particular product area, becoming a subject matter expert and contributing to the development of new solutions. Airwallex also offers opportunities to move into other areas of the business, such as product management or sales, depending on your interests and skills.

Salary & Benefits

Airwallex offers a competitive salary and benefits package to its employees in London. The salary for a Staff/ Senior Technical Account Manager typically ranges from $80,000 to $120,000 USD per year, depending on experience and qualifications. In addition to salary, Airwallex provides a comprehensive benefits package that includes health insurance, retirement savings plan, employee stock options, generous vacation and time off policy, wellness programs, and company-sponsored events and activities.

Airwallex Culture

Airwallex is a fast-paced, innovative company with a strong focus on collaboration and customer success. The company values its employees and provides a supportive environment where individuals can thrive and contribute to the company's overall mission. Airwallex encourages its employees to be entrepreneurial, take ownership, and drive results. The company also emphasizes the importance of continuous learning and professional development, providing employees with access to training resources and mentorship opportunities.

How to Apply

To apply for the Staff/ Senior Technical Account Manager position at Airwallex in London, please submit your resume and cover letter through the Airwallex careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in working at Airwallex. The hiring team will review your application and contact you if you are selected for an interview.

FAQ

1. What are the key responsibilities of a Technical Account Manager?

   Technical Account Managers are responsible for acting as the technical owner for a portfolio of customers, providing guidance on API integrations, troubleshooting issues, and driving product adoption and retention.

2. What skills and qualifications are required for this role?

   Candidates should have experience in technical account management, a strong understanding of APIs and payment flows, excellent stakeholder management skills, and the ability to troubleshoot complex technical issues.

3. What is the career path for a Technical Account Manager at Airwallex?

   Technical Account Managers can progress to team lead roles, specialize in a particular product area, or move into other areas of the business, such as product management or sales.

4. What is the salary range for this position?

   The salary for a Staff/ Senior Technical Account Manager typically ranges from $80,000 to $120,000 USD per year, depending on experience and qualifications.

5. What benefits does Airwallex offer its employees?

   Airwallex provides a comprehensive benefits package that includes health insurance, retirement savings plan, employee stock options, generous vacation and time off policy, wellness programs, and company-sponsored events and activities.

6. What is the company culture like at Airwallex?

   Airwallex is a fast-paced, innovative company with a strong focus on collaboration and customer success. The company values its employees and provides a supportive environment where individuals can thrive.

7. How can I apply for this position?

   To apply, please submit your resume and cover letter through the Airwallex careers website.

8. What types of customers will I be working with?

   You will be working with a portfolio of enterprise and high-growth customers across Europe.

9. What kind of training will I receive?

   Airwallex provides its employees with access to training resources and mentorship opportunities to support their professional development.

10. What are Airwallex's operating principles?

    Airwallex values builders with founder-like energy who want real impact, accelerated learning, and true ownership. They value speed, good judgment, curiosity, and making decisions from first principles.