IT Support Engineer II at Airwallex - Singapore

Role Overview

As an IT Support Engineer II at Airwallex in Singapore, you will be at the forefront of providing exceptional IT support and customer service to our employees. This is a pivotal role where you'll balance hands-on technical work with leadership responsibilities, serving as an escalation point for IT Operations Engineers. You'll be responsible for the smooth IT operations of our Singapore HQ, ensuring our employees have the technology and support they need to thrive. This role is highly visible and cross-functional, requiring collaboration with various teams across the organization.

Day in the Life

Your day will be dynamic and varied. You might start by troubleshooting a critical system issue, followed by managing software and hardware procurement. You'll also be the go-to person for setting up IT for company events, ensuring our audio-visual equipment is always ready. A significant part of your day will involve assisting IT Operations Engineers with complex issues and providing guidance. Collaboration with the workplace and people teams will also be common, ensuring our IT infrastructure supports a productive and positive work environment.

Why Singapore?

Singapore is Airwallex's flagship HQ in the APAC region, making it a crucial hub for our global operations. By being based in Singapore, you'll be at the heart of the company's expansion and innovation in the region. This offers unique opportunities for career growth and professional development. Singapore's vibrant tech ecosystem and diverse workforce also provide a stimulating environment to work and learn.

Career Path

At Airwallex, we believe in nurturing talent and providing opportunities for growth. As an IT Support Engineer II, you can advance your career by taking on more responsibilities, specializing in a specific area of IT, or moving into a leadership role within the IT department. With Airwallex's rapid growth, there are ample opportunities to shape your career path and contribute to the company's success.

Salary & Benefits

Airwallex offers a competitive salary and benefits package that rewards your hard work and dedication. The salary range for this position in Singapore is competitive, reflecting the importance of the role and the skills required. In addition to salary, we offer comprehensive health insurance, paid time off, employee stock options, retirement savings plans, and other perks to support your well-being and financial security.

Airwallex Culture

At Airwallex, we foster a culture of innovation, collaboration, and continuous learning. We value individuals who are passionate about technology, customer-focused, and eager to make a difference. We encourage our employees to take ownership of their work, challenge the status quo, and embrace new ideas. We also believe in work-life balance and provide a supportive environment where you can thrive both personally and professionally.

How to Apply

If you're ready to take your career to the next level and join a dynamic, fast-growing company, we encourage you to apply for the IT Support Engineer II position at Airwallex in Singapore. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you're a good fit for Airwallex and this role.

FAQ

1. What are the key responsibilities of an IT Support Engineer II at Airwallex?

   The key responsibilities include providing expert IT support, managing IT operations for the Singapore HQ, troubleshooting technical issues, and overseeing hardware and software procurement.

2. What skills are required for this role?

   The required skills include IT support, customer service, troubleshooting, hardware management, software procurement, and cross-functional collaboration.

3. What is the career path for an IT Support Engineer II at Airwallex?

   You can advance your career by taking on more responsibilities, specializing in a specific area of IT, or moving into a leadership role within the IT department.

4. What is the salary and benefits package offered for this position?

   Airwallex offers a competitive salary and benefits package, including health insurance, paid time off, employee stock options, and retirement savings plans.

5. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and continuous learning, where employees are encouraged to take ownership of their work and challenge the status quo.

6. What is the work environment like in Singapore?

   Singapore has a vibrant tech ecosystem and diverse workforce, offering a stimulating environment to work and learn.

7. What kind of support does Airwallex provide for professional development?

   Airwallex provides opportunities for professional development to enhance skills and knowledge, including training programs and mentorship opportunities.

8. How does Airwallex support work-life balance?

   Airwallex provides a supportive environment where you can thrive both personally and professionally, with flexible work arrangements depending on the role and location.

9. What is Airwallex's commitment to diversity and inclusion?

   Airwallex is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

10. What are Airwallex's operating principles?

    Airwallex's operating principles include customer obsession, innovation, collaboration, and continuous improvement. These principles guide our decisions and actions as we build the future of global banking.