Airwallex: Manager, Issuing Risk Operations - London, UK

Role Overview

As the Manager, Issuing Risk Operations at Airwallex in London, you will be at the forefront of our global risk control framework. This critical role demands a forward-thinking professional who thrives in navigating complex escalations while maintaining a strategic perspective. You will not only resolve immediate issues but also proactively identify opportunities to enhance efficiency through technology, particularly AI and automation. You will be a key contributor to protecting Airwallex and our customers from fraud and financial crimes, ensuring the smooth and secure operation of our issuing products.

A Day in the Life

Your day will be dynamic and multifaceted, involving a blend of immediate problem-solving and long-term strategic planning. Here’s a glimpse of what you can expect: * **Case Management:** Leading the resolution of high-priority, complex card payment risk cases and escalations, ensuring thorough investigation and decisive action. * **Rule Management:** Contributing to the design, implementation, and refinement of issuing risk rules based on emerging fraud patterns and data analysis. * **AI Optimization:** Identifying and implementing opportunities to leverage AI and automated workflows to improve fraud detection accuracy and operational efficiency. * **Cross-functional Collaboration:** Working closely with product, engineering, and compliance teams to address critical risk issues and develop comprehensive solutions. * **Strategic Planning:** Participating in the development of global risk strategies and policies to stay ahead of evolving threats. * **Data Analysis:** Analyzing fraud trends and performance metrics to identify areas for improvement and inform decision-making. * **Documentation and Training:** Developing and maintaining documentation of risk management processes and providing training to team members. * **Stakeholder Communication:** Communicating effectively with internal and external stakeholders regarding risk-related matters.

Why London?

London is a global financial hub and a strategic location for Airwallex. Here’s why working in London is an advantage: * **Access to Talent:** London boasts a diverse pool of highly skilled professionals in finance, technology, and risk management. * **Strategic Location:** As a major international business center, London provides access to global markets and opportunities. * **Innovation Hub:** London is a hotbed of innovation, with a thriving fintech ecosystem and access to cutting-edge technologies. * **Regulatory Environment:** London has a well-established regulatory framework that supports innovation while ensuring consumer protection. * **Cultural Diversity:** London is a multicultural city that fosters creativity and collaboration.

Career Path

At Airwallex, we are committed to providing opportunities for growth and development. As the Manager, Issuing Risk Operations, you can advance your career in several directions: * **Senior Manager, Risk Operations:** Leading a larger team and taking on greater responsibility for risk management strategy and execution. * **Director, Risk Management:** Overseeing all aspects of risk management for issuing products and contributing to the overall risk management framework. * **Head of Risk:** Leading the risk management function for a specific region or product line. * **Specialized Roles:** Pursuing specialized roles in areas such as fraud analytics, compliance, or product development. We encourage continuous learning and provide resources to support your career growth, including training programs, mentorship opportunities, and internal mobility.

Salary & Benefits

Airwallex offers a competitive salary and benefits package commensurate with experience and qualifications. While the exact salary is not disclosed, you can expect a competitive market rate for this role in London, typically between $90,000 and $130,000 USD annually. We benchmark our salaries against leading fintech companies to ensure we attract and retain top talent. In addition to salary, Airwallex provides a comprehensive benefits package that includes: * Health insurance * Paid time off * Employee stock options * Professional development opportunities * Wellness programs * Commuter benefits * Flexible work arrangements

Airwallex Culture

Airwallex is a fast-paced, innovative company with a strong focus on collaboration and ownership. We value: * **Impact:** We strive to make a real difference in the world by empowering businesses to operate globally. * **Learning:** We embrace a culture of continuous learning and development. * **Ownership:** We encourage employees to take ownership of their work and drive results. * **Collaboration:** We work together as a team to achieve our goals. * **Innovation:** We are constantly looking for new ways to improve our products and processes. We are looking for individuals who are passionate about solving complex problems, working in a dynamic environment, and making a significant contribution to the company's success.

How to Apply

To apply for the Manager, Issuing Risk Operations position at Airwallex, please submit your resume and cover letter through our online careers portal. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working at Airwallex. We review applications on a rolling basis and encourage you to apply as soon as possible. If your qualifications and experience align with our requirements, we will contact you to schedule an interview.

FAQ

1. **What is Airwallex?** Airwallex is a global payments and financial platform for modern businesses. We help companies of all sizes manage their finances across borders. 2. **What does the Issuing Risk Operations team do?** The Issuing Risk Operations team is responsible for managing risk and preventing fraud related to Airwallex's issuing products. 3. **What skills are required for this role?** Key skills include risk management, fraud detection, stakeholder management, and data analysis. 4. **What is the career path for this role?** Potential career paths include Senior Manager, Director, and Head of Risk. 5. **What is the company culture like?** Airwallex has a fast-paced, innovative culture with a strong focus on collaboration and ownership. 6. **What are the benefits of working at Airwallex?** Airwallex offers a competitive salary, comprehensive benefits, and opportunities for professional development. 7. **Where is this role located?** This role is located in London, UK. 8. **Is remote work possible?** This role is based in our London office and requires on-site presence. 9. **What is the interview process like?** The interview process typically involves a phone screening, a technical interview, and a final interview with hiring managers. 10. **How can I prepare for the interview?** To prepare for the interview, review your experience, research Airwallex, and be ready to discuss your skills and qualifications.