Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Airwallex
Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Job Description
Manager, Operations Quality Assurance - Kuala Lumpur, Malaysia
About Airwallex
Airwallex is revolutionizing global finance. We are the unified payments and financial platform empowering modern businesses to grow beyond borders. Our purpose-built technology delivers solutions for business accounts, payments, spend management, and treasury, all in one place. Trusted by over 200,000 businesses worldwide, we're backed by leading investors and committed to building the future of global finance.
The Opportunity
We are seeking a highly motivated and experienced Manager of Operations Quality Assurance to join our growing team in Kuala Lumpur. This role is critical to ensuring that Airwallex meets its regulatory obligations and maintains the highest standards of operational excellence. You will lead a team of QA analysts, design and implement QA programs, and deliver insightful reports to drive continuous improvement.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start the day by reviewing the performance of the QA team and addressing any immediate issues or roadblocks. Analyze the results of recent QA tests to identify trends and areas for improvement.
- Mid-day: Meet with key stakeholders from Compliance, Risk, and Operations to discuss QA findings and remediation plans. Collaborate on strategies to enhance processes and controls.
- Afternoon: Work with your team to design and implement new QA testing protocols. Review and approve QA reports, ensuring accuracy and completeness. Participate in cross-functional project meetings to represent the QA perspective.
- Late Afternoon: Prepare and present QA reports to senior leadership, highlighting key findings and recommendations. Track the progress of remediation initiatives and ensure timely closure.
Why Kuala Lumpur?
Kuala Lumpur is a vibrant and dynamic city that offers a unique blend of cultural experiences, modern amenities, and a thriving business environment. As a key hub in Southeast Asia, Kuala Lumpur provides access to a diverse talent pool and a strategic location for Airwallex's regional operations. The city's affordable cost of living, excellent infrastructure, and welcoming atmosphere make it an ideal place to live and work.
Career Path
This role offers significant opportunities for career growth within Airwallex. You could potentially advance to roles such as Senior Manager, Director, or even Vice President of Operations Quality Assurance. Airwallex is committed to providing its employees with the resources and support they need to reach their full potential.
Salary and Benefits
The estimated salary range for this position in Kuala Lumpur is $75,000 - $120,000 USD per year, commensurate with experience and qualifications. Airwallex also offers a comprehensive benefits package that includes:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Generous paid time off and holiday policy
- Professional development opportunities and training programs
- Employee stock options
- Flexible work arrangements
- Company-sponsored events and activities
- Employee assistance program
- Wellness programs and resources
- Commuter benefits
- Meal allowances
- And much more!
Airwallex Culture
At Airwallex, we value innovation, collaboration, and a commitment to excellence. We foster a culture where everyone feels empowered to contribute their best work and make a real impact. We are looking for individuals who are passionate about solving complex problems, embrace challenges, and thrive in a fast-paced environment.
How to Apply
If you are ready to join a dynamic team and make a difference in the world of global finance, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience through our online application portal.
Frequently Asked Questions (FAQ)
- What is Airwallex? Airwallex is a global payments and financial platform that empowers businesses to grow beyond borders.
- What does the Manager, Operations Quality Assurance do? The Manager, Operations Quality Assurance leads a team of QA analysts, designs and implements QA programs, and delivers insightful reports to drive continuous improvement.
- What qualifications are required for this role? Proven experience in operations quality assurance, strong understanding of AML/KYC, experience leading a team, and excellent analytical skills are required.
- What are the key responsibilities of this role? Key responsibilities include designing QA programs, overseeing QA testing, identifying operational risks, and communicating QA outcomes to stakeholders.
- What is the salary range for this position? The estimated salary range is $75,000 - $120,000 USD per year.
- What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package including health insurance, paid time off, professional development, and employee stock options.
- What is the work culture like at Airwallex? Airwallex fosters a culture of innovation, collaboration, and commitment to excellence.
- Where is the Kuala Lumpur office located? The Kuala Lumpur office is located in a central business district, easily accessible by public transportation.
- What are the career growth opportunities at Airwallex? Airwallex offers significant opportunities for career growth, including advancement to senior management roles.
- How do I apply for this position? Please submit your resume and a cover letter through our online application portal.
Locations
- Kuala Lumpur, Malaysia
Salary
82,500 - 132,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality Assurance (QA)intermediate
- AML (Anti-Money Laundering)intermediate
- Risk Managementintermediate
- KYC (Know Your Customer)intermediate
- Transaction Monitoringintermediate
- Name Screeningintermediate
- Underwritingintermediate
- Merchant Risk Monitoringintermediate
- Stakeholder Managementintermediate
- Project Managementintermediate
- Data Analysisintermediate
- Reportingintermediate
- Process Improvementintermediate
- Regulatory Complianceintermediate
- Operational Risk Managementintermediate
- Leadershipintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
Required Qualifications
- Proven experience in operations quality assurance within the financial services or fintech industry. (experience)
- Strong understanding of AML, KYC, and risk management principles. (experience)
- Experience leading and managing a team of QA analysts. (experience)
- Demonstrated ability to design and implement QA programs. (experience)
- Excellent analytical and problem-solving skills. (experience)
- Strong project management and stakeholder management skills. (experience)
- Ability to communicate effectively with key stakeholders and senior leadership. (experience)
- In-depth knowledge of regulatory requirements and industry best practices. (experience)
- Experience in identifying operational risks and process gaps. (experience)
- Bachelor's degree in a related field (e.g., Business, Finance, or a quantitative discipline). (experience)
- Experience with data analysis and reporting tools. (experience)
- Familiarity with financial products and services. (experience)
- Strong attention to detail and accuracy. (experience)
- Ability to work in a fast-paced, dynamic environment. (experience)
- Commitment to continuous improvement and operational excellence. (experience)
Responsibilities
- Lead a team of QA analysts with expertise in KYC, Transaction Monitoring, Name Screening, Underwriting, and Merchant Risk Monitoring.
- Design, implement, and continuously enhance QA programs covering key operational functions.
- Deliver high-quality QA reports and track remediation initiatives to effective closure.
- Gain an in-depth understanding of Airwallex’s product offerings and AML/Risk-related processes and controls.
- Maintain a comprehensive operations QA framework covering compliance, risk controls, and customer-supporting functions.
- Oversee the execution of monthly QA testing, ensuring team productivity and accuracy.
- Identify operational risks, process gaps, and system limitations, determining root causes and impact.
- Provide suitable recommendations for remediations and enhancements.
- Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership.
- Track remedial actions and optimization opportunities to effective closure.
- Drive and support global projects and initiatives for operational excellence.
- Ensure alignment of QA programs with regulatory requirements and risk management standards.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage.
- general: Generous paid time off and holiday policy.
- general: Professional development opportunities and training programs.
- general: Employee stock options.
- general: Flexible work arrangements.
- general: Company-sponsored events and activities.
- general: Employee assistance program.
- general: Wellness programs and resources.
- general: Commuter benefits.
- general: Meal allowances.
- general: State-of-the-art office environment.
- general: Collaborative and supportive work culture.
- general: Opportunity to work on cutting-edge technology and innovative projects.
- general: Global career opportunities.
- general: Relocation assistance (if applicable).
- general: Parental leave benefits.
- general: Retirement savings plan with company match.
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now! @ Airwallex.
Related Books and Jobs
Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Airwallex
Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now!
Job Description
Manager, Operations Quality Assurance - Kuala Lumpur, Malaysia
About Airwallex
Airwallex is revolutionizing global finance. We are the unified payments and financial platform empowering modern businesses to grow beyond borders. Our purpose-built technology delivers solutions for business accounts, payments, spend management, and treasury, all in one place. Trusted by over 200,000 businesses worldwide, we're backed by leading investors and committed to building the future of global finance.
The Opportunity
We are seeking a highly motivated and experienced Manager of Operations Quality Assurance to join our growing team in Kuala Lumpur. This role is critical to ensuring that Airwallex meets its regulatory obligations and maintains the highest standards of operational excellence. You will lead a team of QA analysts, design and implement QA programs, and deliver insightful reports to drive continuous improvement.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start the day by reviewing the performance of the QA team and addressing any immediate issues or roadblocks. Analyze the results of recent QA tests to identify trends and areas for improvement.
- Mid-day: Meet with key stakeholders from Compliance, Risk, and Operations to discuss QA findings and remediation plans. Collaborate on strategies to enhance processes and controls.
- Afternoon: Work with your team to design and implement new QA testing protocols. Review and approve QA reports, ensuring accuracy and completeness. Participate in cross-functional project meetings to represent the QA perspective.
- Late Afternoon: Prepare and present QA reports to senior leadership, highlighting key findings and recommendations. Track the progress of remediation initiatives and ensure timely closure.
Why Kuala Lumpur?
Kuala Lumpur is a vibrant and dynamic city that offers a unique blend of cultural experiences, modern amenities, and a thriving business environment. As a key hub in Southeast Asia, Kuala Lumpur provides access to a diverse talent pool and a strategic location for Airwallex's regional operations. The city's affordable cost of living, excellent infrastructure, and welcoming atmosphere make it an ideal place to live and work.
Career Path
This role offers significant opportunities for career growth within Airwallex. You could potentially advance to roles such as Senior Manager, Director, or even Vice President of Operations Quality Assurance. Airwallex is committed to providing its employees with the resources and support they need to reach their full potential.
Salary and Benefits
The estimated salary range for this position in Kuala Lumpur is $75,000 - $120,000 USD per year, commensurate with experience and qualifications. Airwallex also offers a comprehensive benefits package that includes:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Generous paid time off and holiday policy
- Professional development opportunities and training programs
- Employee stock options
- Flexible work arrangements
- Company-sponsored events and activities
- Employee assistance program
- Wellness programs and resources
- Commuter benefits
- Meal allowances
- And much more!
Airwallex Culture
At Airwallex, we value innovation, collaboration, and a commitment to excellence. We foster a culture where everyone feels empowered to contribute their best work and make a real impact. We are looking for individuals who are passionate about solving complex problems, embrace challenges, and thrive in a fast-paced environment.
How to Apply
If you are ready to join a dynamic team and make a difference in the world of global finance, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience through our online application portal.
Frequently Asked Questions (FAQ)
- What is Airwallex? Airwallex is a global payments and financial platform that empowers businesses to grow beyond borders.
- What does the Manager, Operations Quality Assurance do? The Manager, Operations Quality Assurance leads a team of QA analysts, designs and implements QA programs, and delivers insightful reports to drive continuous improvement.
- What qualifications are required for this role? Proven experience in operations quality assurance, strong understanding of AML/KYC, experience leading a team, and excellent analytical skills are required.
- What are the key responsibilities of this role? Key responsibilities include designing QA programs, overseeing QA testing, identifying operational risks, and communicating QA outcomes to stakeholders.
- What is the salary range for this position? The estimated salary range is $75,000 - $120,000 USD per year.
- What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package including health insurance, paid time off, professional development, and employee stock options.
- What is the work culture like at Airwallex? Airwallex fosters a culture of innovation, collaboration, and commitment to excellence.
- Where is the Kuala Lumpur office located? The Kuala Lumpur office is located in a central business district, easily accessible by public transportation.
- What are the career growth opportunities at Airwallex? Airwallex offers significant opportunities for career growth, including advancement to senior management roles.
- How do I apply for this position? Please submit your resume and a cover letter through our online application portal.
Locations
- Kuala Lumpur, Malaysia
Salary
82,500 - 132,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality Assurance (QA)intermediate
- AML (Anti-Money Laundering)intermediate
- Risk Managementintermediate
- KYC (Know Your Customer)intermediate
- Transaction Monitoringintermediate
- Name Screeningintermediate
- Underwritingintermediate
- Merchant Risk Monitoringintermediate
- Stakeholder Managementintermediate
- Project Managementintermediate
- Data Analysisintermediate
- Reportingintermediate
- Process Improvementintermediate
- Regulatory Complianceintermediate
- Operational Risk Managementintermediate
- Leadershipintermediate
- Communicationintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
Required Qualifications
- Proven experience in operations quality assurance within the financial services or fintech industry. (experience)
- Strong understanding of AML, KYC, and risk management principles. (experience)
- Experience leading and managing a team of QA analysts. (experience)
- Demonstrated ability to design and implement QA programs. (experience)
- Excellent analytical and problem-solving skills. (experience)
- Strong project management and stakeholder management skills. (experience)
- Ability to communicate effectively with key stakeholders and senior leadership. (experience)
- In-depth knowledge of regulatory requirements and industry best practices. (experience)
- Experience in identifying operational risks and process gaps. (experience)
- Bachelor's degree in a related field (e.g., Business, Finance, or a quantitative discipline). (experience)
- Experience with data analysis and reporting tools. (experience)
- Familiarity with financial products and services. (experience)
- Strong attention to detail and accuracy. (experience)
- Ability to work in a fast-paced, dynamic environment. (experience)
- Commitment to continuous improvement and operational excellence. (experience)
Responsibilities
- Lead a team of QA analysts with expertise in KYC, Transaction Monitoring, Name Screening, Underwriting, and Merchant Risk Monitoring.
- Design, implement, and continuously enhance QA programs covering key operational functions.
- Deliver high-quality QA reports and track remediation initiatives to effective closure.
- Gain an in-depth understanding of Airwallex’s product offerings and AML/Risk-related processes and controls.
- Maintain a comprehensive operations QA framework covering compliance, risk controls, and customer-supporting functions.
- Oversee the execution of monthly QA testing, ensuring team productivity and accuracy.
- Identify operational risks, process gaps, and system limitations, determining root causes and impact.
- Provide suitable recommendations for remediations and enhancements.
- Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership.
- Track remedial actions and optimization opportunities to effective closure.
- Drive and support global projects and initiatives for operational excellence.
- Ensure alignment of QA programs with regulatory requirements and risk management standards.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage.
- general: Generous paid time off and holiday policy.
- general: Professional development opportunities and training programs.
- general: Employee stock options.
- general: Flexible work arrangements.
- general: Company-sponsored events and activities.
- general: Employee assistance program.
- general: Wellness programs and resources.
- general: Commuter benefits.
- general: Meal allowances.
- general: State-of-the-art office environment.
- general: Collaborative and supportive work culture.
- general: Opportunity to work on cutting-edge technology and innovative projects.
- general: Global career opportunities.
- general: Relocation assistance (if applicable).
- general: Parental leave benefits.
- general: Retirement savings plan with company match.
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Operations Quality Assurance Careers at Airwallex - Kuala Lumpur, Malaysia | Apply Now! @ Airwallex.
Related Books and Jobs