Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now!
Airwallex
Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now!
Job Description
Manager, Operations Strategy (Customer Research) at Airwallex
About Airwallex
Airwallex is the leading unified payments and financial platform for global businesses. We empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, and spend management to treasury and embedded finance. Our unique combination of proprietary infrastructure and software enables businesses to operate globally with ease and efficiency.
Founded in Melbourne and now with over 2,000 employees across 26 offices globally, Airwallex is valued at US$8 billion and backed by world-leading investors. We are looking for ambitious and innovative individuals to join our team and help us build the future of global banking.
Role Overview
As the Manager, Operations Strategy (Customer Research), you will be at the forefront of understanding our customers and shaping their experience with Airwallex. Your work will directly influence product development, service enhancements, and overall business strategy. You will lead customer research initiatives, analyze feedback, and provide actionable insights to senior management. This is a critical role that requires a deep understanding of customer behavior, research methodologies, and the fintech landscape.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Review recent customer feedback data and identify emerging trends. Plan and prioritize upcoming research projects.
- Mid-day: Conduct a customer interview to gather insights on their experience with a specific Airwallex product.
- Afternoon: Analyze data from a recent customer survey and prepare a presentation summarizing key findings.
- Late Afternoon: Meet with product and engineering teams to discuss how customer insights can inform product development decisions.
- End of Day: Stay up-to-date on the latest fintech industry news and research reports.
Why Singapore?
Singapore is a strategic hub for Airwallex, offering access to a vibrant fintech ecosystem and a diverse customer base. The city-state’s strong regulatory environment, skilled workforce, and pro-business policies make it an ideal location for innovation and growth. Working in Singapore provides the opportunity to collaborate with talented colleagues from around the world and contribute to Airwallex’s global expansion.
Career Path
This role offers significant opportunities for career advancement within Airwallex. You could potentially move into roles such as Senior Manager, Director of Customer Insights, or Head of Customer Experience. Airwallex is committed to providing employees with the resources and support they need to grow and develop their careers.
Salary & Benefits
The estimated salary range for this role in Singapore is $120,000 - $180,000 USD per year. In addition to a competitive salary, Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and professional development opportunities.
Airwallex Culture
At Airwallex, we value innovation, collaboration, and a customer-centric approach. We are looking for individuals who are passionate about building the future of global banking and who are committed to making a positive impact. We foster a culture of learning, growth, and continuous improvement. We encourage employees to take ownership of their work and to contribute their ideas to the team.
How to Apply
To apply for the Manager, Operations Strategy (Customer Research) position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!
FAQ
- What are the key responsibilities of this role? The key responsibilities include conducting customer research, analyzing feedback, providing actionable insights, and collaborating with cross-functional teams.
- What qualifications are required for this role? The minimum qualifications include 5-10 years of experience in customer experience, user research, or a related field.
- What is the salary range for this role? The estimated salary range is $120,000 - $180,000 USD per year.
- What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and professional development opportunities.
- What is the company culture like? Airwallex fosters a culture of innovation, collaboration, and customer-centricity.
- What opportunities are there for career advancement? There are significant opportunities for career advancement within Airwallex.
- What is it like to work in Singapore? Singapore is a strategic hub for Airwallex, offering access to a vibrant fintech ecosystem and a diverse customer base.
- How does Airwallex use customer research? Airwallex uses customer research to inform product development, service enhancements, and overall business strategy.
- What types of research methods are used? Airwallex uses a variety of research methods, including qualitative interviews, quantitative surveys, and data analysis.
- How can I learn more about Airwallex? You can learn more about Airwallex by visiting our website and following us on social media.
Locations
- Singapore, Singapore, Singapore
Salary
132,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Researchintermediate
- Qualitative Researchintermediate
- Quantitative Researchintermediate
- Data Analysisintermediate
- User Research Methodologiesintermediate
- Customer Experience (CX)intermediate
- Customer Insightsintermediate
- Product Strategyintermediate
- Business Strategyintermediate
- Cross-functional Collaborationintermediate
- Stakeholder Managementintermediate
- Fintech Industry Trendsintermediate
- Customer Feedback Analysisintermediate
- Presentation Skillsintermediate
- Reporting and Analyticsintermediate
- Survey Designintermediate
- Interviewingintermediate
- Competitive Analysisintermediate
- Market Researchintermediate
- Product Developmentintermediate
- Service Improvementintermediate
- Strategic Thinkingintermediate
- Problem Solvingintermediate
- Communicationintermediate
- Project Managementintermediate
Required Qualifications
- 5-10 years of relevant experience in customer experience, user research, or a related field. (experience)
- Experience conducting qualitative and quantitative research. (experience)
- Proven ability to design and implement user research methodologies. (experience)
- Experience evaluating companies through customer interviews and market positioning analysis. (experience)
- Strong analytical skills with the ability to synthesize feedback and identify actionable insights. (experience)
- Excellent presentation skills to convey findings and recommendations to management. (experience)
- Experience collaborating with cross-functional teams to integrate customer insights. (experience)
- Proficiency in monitoring and reporting on key customer experience metrics. (experience)
- Deep understanding of fintech industry trends and best practices in customer experience. (experience)
- Bachelor's degree in a related field (e.g., Business, Marketing, Psychology, Human-Computer Interaction). (experience)
- Experience with statistical analysis software (e.g., SPSS, R). (experience)
- Knowledge of customer journey mapping techniques. (experience)
- Familiarity with A/B testing methodologies. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Ability to manage multiple projects simultaneously. (experience)
Responsibilities
- Conduct qualitative and quantitative research (including interviews, surveys, and data analysis) to capture the full spectrum of customer experience.
- Design and set up methodologies for user research at Airwallex, ensuring best-in-class approaches to gathering customer insights.
- Evaluate the company through interviews with customers, understanding how they assess Airwallex and how they position us in the market.
- Analyze feedback collected from customers, identifying key trends and actionable insights to inform product and business strategy.
- Present findings and recommendations to the management team in a clear, compelling manner.
- Collaborate with cross-functional teams to ensure customer insights are integrated into product and service improvements.
- Monitor and report on key customer experience metrics, identifying opportunities for continuous improvement and innovation.
- Develop and maintain a deep understanding of Airwallex's target customers and their needs.
- Identify and prioritize key areas for customer experience improvement.
- Develop and execute research plans to address specific business questions.
- Synthesize research findings into actionable recommendations.
- Communicate research findings effectively to stakeholders across the organization.
- Stay up-to-date on the latest trends and best practices in customer experience and user research.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work on challenging and impactful projects.
- general: Collaborative and supportive work environment.
- general: Chance to make a significant contribution to the growth of a rapidly expanding company.
- general: Exposure to a global fintech company and diverse customer base.
- general: Professional development and learning opportunities.
- general: Generous vacation and time off policy.
- general: Health insurance and wellness programs.
- general: Employee stock options.
- general: Company-sponsored events and activities.
- general: Flexible work arrangements.
- general: Paid parental leave.
- general: Retirement savings plan.
- general: Commuting benefits.
- general: Gym membership discounts.
- general: Employee assistance program.
- general: Personal development budget
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs
Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now!
Airwallex
Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now!
Job Description
Manager, Operations Strategy (Customer Research) at Airwallex
About Airwallex
Airwallex is the leading unified payments and financial platform for global businesses. We empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, and spend management to treasury and embedded finance. Our unique combination of proprietary infrastructure and software enables businesses to operate globally with ease and efficiency.
Founded in Melbourne and now with over 2,000 employees across 26 offices globally, Airwallex is valued at US$8 billion and backed by world-leading investors. We are looking for ambitious and innovative individuals to join our team and help us build the future of global banking.
Role Overview
As the Manager, Operations Strategy (Customer Research), you will be at the forefront of understanding our customers and shaping their experience with Airwallex. Your work will directly influence product development, service enhancements, and overall business strategy. You will lead customer research initiatives, analyze feedback, and provide actionable insights to senior management. This is a critical role that requires a deep understanding of customer behavior, research methodologies, and the fintech landscape.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Review recent customer feedback data and identify emerging trends. Plan and prioritize upcoming research projects.
- Mid-day: Conduct a customer interview to gather insights on their experience with a specific Airwallex product.
- Afternoon: Analyze data from a recent customer survey and prepare a presentation summarizing key findings.
- Late Afternoon: Meet with product and engineering teams to discuss how customer insights can inform product development decisions.
- End of Day: Stay up-to-date on the latest fintech industry news and research reports.
Why Singapore?
Singapore is a strategic hub for Airwallex, offering access to a vibrant fintech ecosystem and a diverse customer base. The city-state’s strong regulatory environment, skilled workforce, and pro-business policies make it an ideal location for innovation and growth. Working in Singapore provides the opportunity to collaborate with talented colleagues from around the world and contribute to Airwallex’s global expansion.
Career Path
This role offers significant opportunities for career advancement within Airwallex. You could potentially move into roles such as Senior Manager, Director of Customer Insights, or Head of Customer Experience. Airwallex is committed to providing employees with the resources and support they need to grow and develop their careers.
Salary & Benefits
The estimated salary range for this role in Singapore is $120,000 - $180,000 USD per year. In addition to a competitive salary, Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and professional development opportunities.
Airwallex Culture
At Airwallex, we value innovation, collaboration, and a customer-centric approach. We are looking for individuals who are passionate about building the future of global banking and who are committed to making a positive impact. We foster a culture of learning, growth, and continuous improvement. We encourage employees to take ownership of their work and to contribute their ideas to the team.
How to Apply
To apply for the Manager, Operations Strategy (Customer Research) position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!
FAQ
- What are the key responsibilities of this role? The key responsibilities include conducting customer research, analyzing feedback, providing actionable insights, and collaborating with cross-functional teams.
- What qualifications are required for this role? The minimum qualifications include 5-10 years of experience in customer experience, user research, or a related field.
- What is the salary range for this role? The estimated salary range is $120,000 - $180,000 USD per year.
- What benefits does Airwallex offer? Airwallex offers a comprehensive benefits package that includes health insurance, paid time off, employee stock options, and professional development opportunities.
- What is the company culture like? Airwallex fosters a culture of innovation, collaboration, and customer-centricity.
- What opportunities are there for career advancement? There are significant opportunities for career advancement within Airwallex.
- What is it like to work in Singapore? Singapore is a strategic hub for Airwallex, offering access to a vibrant fintech ecosystem and a diverse customer base.
- How does Airwallex use customer research? Airwallex uses customer research to inform product development, service enhancements, and overall business strategy.
- What types of research methods are used? Airwallex uses a variety of research methods, including qualitative interviews, quantitative surveys, and data analysis.
- How can I learn more about Airwallex? You can learn more about Airwallex by visiting our website and following us on social media.
Locations
- Singapore, Singapore, Singapore
Salary
132,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Researchintermediate
- Qualitative Researchintermediate
- Quantitative Researchintermediate
- Data Analysisintermediate
- User Research Methodologiesintermediate
- Customer Experience (CX)intermediate
- Customer Insightsintermediate
- Product Strategyintermediate
- Business Strategyintermediate
- Cross-functional Collaborationintermediate
- Stakeholder Managementintermediate
- Fintech Industry Trendsintermediate
- Customer Feedback Analysisintermediate
- Presentation Skillsintermediate
- Reporting and Analyticsintermediate
- Survey Designintermediate
- Interviewingintermediate
- Competitive Analysisintermediate
- Market Researchintermediate
- Product Developmentintermediate
- Service Improvementintermediate
- Strategic Thinkingintermediate
- Problem Solvingintermediate
- Communicationintermediate
- Project Managementintermediate
Required Qualifications
- 5-10 years of relevant experience in customer experience, user research, or a related field. (experience)
- Experience conducting qualitative and quantitative research. (experience)
- Proven ability to design and implement user research methodologies. (experience)
- Experience evaluating companies through customer interviews and market positioning analysis. (experience)
- Strong analytical skills with the ability to synthesize feedback and identify actionable insights. (experience)
- Excellent presentation skills to convey findings and recommendations to management. (experience)
- Experience collaborating with cross-functional teams to integrate customer insights. (experience)
- Proficiency in monitoring and reporting on key customer experience metrics. (experience)
- Deep understanding of fintech industry trends and best practices in customer experience. (experience)
- Bachelor's degree in a related field (e.g., Business, Marketing, Psychology, Human-Computer Interaction). (experience)
- Experience with statistical analysis software (e.g., SPSS, R). (experience)
- Knowledge of customer journey mapping techniques. (experience)
- Familiarity with A/B testing methodologies. (experience)
- Experience working in a fast-paced, dynamic environment. (experience)
- Ability to manage multiple projects simultaneously. (experience)
Responsibilities
- Conduct qualitative and quantitative research (including interviews, surveys, and data analysis) to capture the full spectrum of customer experience.
- Design and set up methodologies for user research at Airwallex, ensuring best-in-class approaches to gathering customer insights.
- Evaluate the company through interviews with customers, understanding how they assess Airwallex and how they position us in the market.
- Analyze feedback collected from customers, identifying key trends and actionable insights to inform product and business strategy.
- Present findings and recommendations to the management team in a clear, compelling manner.
- Collaborate with cross-functional teams to ensure customer insights are integrated into product and service improvements.
- Monitor and report on key customer experience metrics, identifying opportunities for continuous improvement and innovation.
- Develop and maintain a deep understanding of Airwallex's target customers and their needs.
- Identify and prioritize key areas for customer experience improvement.
- Develop and execute research plans to address specific business questions.
- Synthesize research findings into actionable recommendations.
- Communicate research findings effectively to stakeholders across the organization.
- Stay up-to-date on the latest trends and best practices in customer experience and user research.
Benefits
- general: Competitive salary and benefits package.
- general: Opportunity to work on challenging and impactful projects.
- general: Collaborative and supportive work environment.
- general: Chance to make a significant contribution to the growth of a rapidly expanding company.
- general: Exposure to a global fintech company and diverse customer base.
- general: Professional development and learning opportunities.
- general: Generous vacation and time off policy.
- general: Health insurance and wellness programs.
- general: Employee stock options.
- general: Company-sponsored events and activities.
- general: Flexible work arrangements.
- general: Paid parental leave.
- general: Retirement savings plan.
- general: Commuting benefits.
- general: Gym membership discounts.
- general: Employee assistance program.
- general: Personal development budget
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Operations Strategy (Customer Research) Careers at Airwallex - Singapore | Apply Now! @ Airwallex.
Related Books and Jobs