Operations Manager, Middle East - Airwallex

About Airwallex

Airwallex is revolutionizing the way global businesses operate financially. As the only unified payments and financial platform built for the modern enterprise, we empower over 200,000 companies worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our proprietary infrastructure and software solutions provide fully integrated tools to manage business accounts, payments, spend management, treasury, and embedded finance on a global scale.

Founded in Melbourne, Australia, Airwallex has grown into a global force with over 2,000 employees across 26 offices. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of shaping the future of global finance. Join us and be part of an ambitious team dedicated to building what's next.

Role Overview: Operations Manager, Middle East

Based in our Tel Aviv office, we are seeking a highly motivated and experienced Operations Manager to lead our Middle East operations team. This is a newly created role, offering a unique opportunity to build and optimize our operational processes in a rapidly growing market. You will be responsible for ensuring our current and future customers have a seamless experience with Airwallex, while maintaining compliance as a regulated financial services institution.

A Day in the Life

As the Operations Manager, your day will be dynamic and multifaceted. You will:

• Lead strategic initiatives to enhance the customer experience, including product launches and client onboarding.
• Collaborate with cross-functional teams (Product, Engineering, Compliance, Commercial) to ensure seamless delivery and alignment.
• Manage and optimize daily compliance operations, including transaction monitoring, KYC, and name screening.
• Work closely with Compliance to translate regulatory requirements into operational processes.
• Partner with Product to drive operational efficiencies through internal product improvements.
• Monitor regional payment and treasury operations, ensuring the safeguarding of customer funds.
• Define and track key performance indicators (KPIs) to improve customer experience and drive efficiency.

Why Tel Aviv?

Tel Aviv is a vibrant and dynamic city known as a global hub for innovation and technology. It offers a unique blend of culture, history, and modern lifestyle, making it an attractive location for professionals seeking career growth and personal fulfillment. Our Tel Aviv office is strategically located to serve the Middle East market, providing access to a diverse range of clients and opportunities.

Career Path

At Airwallex, we are committed to fostering career growth and development. As the Operations Manager, you will have the opportunity to expand your leadership skills, deepen your knowledge of the financial services industry, and contribute to the strategic direction of our operations. Potential career paths include Senior Operations Manager, Head of Operations, or leadership roles within other departments such as Product or Strategy.

Salary and Benefits

We offer a competitive salary and benefits package commensurate with experience. The estimated salary range for this role is $120,000 - $180,000 USD per year. In addition to salary, we provide a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Employee stock options
• Retirement plan
• Life and disability insurance
• Wellness programs
• Professional development opportunities

Airwallex Culture

We are a team of ambitious builders with founder-like energy, driven by our mission to empower global businesses. We value individuals who are:

• Impact-oriented: Focused on making a real difference.
• Accelerated learners: Eager to learn and grow.
• Owners: Taking responsibility and driving results.
• Humble and collaborative: Working effectively with others.
• Data-driven: Using data to inform decisions.
• Fast-moving: Adapting quickly to change.

How to Apply

If you are a problem solver, process-driven, and a team player with a passion for operations and customer experience, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Airwallex? Airwallex is the only unified payments and financial platform for global businesses.
2. Where is the role located? The role is based in our Tel Aviv office, Israel.
3. What are the key responsibilities of the Operations Manager? Key responsibilities include leading strategic initiatives, managing compliance operations, and driving operational efficiencies.
4. What qualifications are required for this role? A Bachelor's degree and proven experience in operations management within the financial services or fintech industry are required.
5. What skills are important for success in this role? Important skills include problem-solving, process improvement, and cross-functional collaboration.
6. What is the salary range for this position? The estimated salary range is $120,000 - $180,000 USD per year.
7. What benefits does Airwallex offer? We offer a competitive salary and benefits package, including health insurance, paid time off, and employee stock options.
8. What is the company culture like at Airwallex? We have a collaborative and supportive work environment where employees are encouraged to learn and grow.
9. What career opportunities are available at Airwallex? We offer opportunities for professional development and growth, with potential career paths including Senior Operations Manager and Head of Operations.
10. How do I apply for this position? Please submit your resume and cover letter through our online application portal.