People Operations Lead at Airwallex: London, England

Role Overview

As the People Operations Lead at Airwallex in London, you will be at the forefront of ensuring smooth and efficient HR operations across the EMEA region. This role is a critical blend of leadership, expertise, and hands-on execution, requiring a unique individual who is not only adept at managing a team but also deeply knowledgeable about European employment law and compliance. You will serve as a subject matter expert, guiding the global People Ops organization and ensuring consistency and excellence in HR practices.

Your primary focus will be to optimize processes, leverage technology (including AI), and provide exceptional support to employees and managers. You will be instrumental in shaping the employee experience, fostering a positive work environment, and ensuring that Airwallex remains compliant with all relevant regulations. This role demands a strategic thinker who can also roll up their sleeves and tackle day-to-day challenges, making it a highly rewarding and impactful position.

A Day in the Life

Here’s a glimpse into what a typical day might look like for a People Operations Lead at Airwallex:

• Morning: Start your day by reviewing team performance metrics and addressing any urgent employee escalations. You might spend time mentoring a team member on a complex HR issue or providing guidance on interpreting employment law.
• Mid-day: Participate in a cross-functional meeting to discuss and implement new HR policies or processes. You could be working with the legal team to ensure compliance with updated regulations or collaborating with the IT department to optimize HR systems.
• Afternoon: Dedicate time to strategic planning, identifying areas for process improvement and automation. You might research and evaluate AI tools to enhance HR efficiency or design training programs to upskill the People Ops team.
• Late Afternoon: Engage in one-on-one meetings with team members to provide feedback, discuss career development, and address any concerns. You may also spend time working on complex employee relations issues, conducting investigations, and developing resolution plans.
• End of Day: Review upcoming projects and deadlines, prioritize tasks, and prepare for the next day. You might also spend time networking with other HR professionals to stay updated on industry trends and best practices.

Why London, England?

London is a global hub for finance and technology, making it an ideal location for Airwallex to establish a strong presence. As the People Operations Lead in London, you will be at the heart of our EMEA operations, playing a crucial role in supporting our growth and success in the region.

London offers a diverse and vibrant culture, attracting top talent from around the world. The city boasts a thriving business ecosystem, a rich history, and world-class amenities, making it an attractive place to live and work. By being based in London, you will have the opportunity to collaborate with a diverse team, engage with industry leaders, and contribute to Airwallex’s global mission.

Career Path

The People Operations Lead role at Airwallex offers significant opportunities for career advancement. Depending on your interests and skills, you could progress into roles such as:

• Head of People Operations (EMEA): Oversee all People Operations functions in the EMEA region, developing and implementing HR strategies that align with business objectives.
• Director of Global People Operations: Lead global People Operations initiatives, ensuring consistency and excellence in HR practices across all regions.
• VP of Human Resources: Serve as a strategic HR leader, partnering with senior management to develop and execute HR strategies that support the company’s overall growth and success.

Airwallex is committed to providing employees with opportunities for professional development and advancement. We offer training programs, mentorship opportunities, and internal mobility programs to help you achieve your career goals.

Salary & Benefits

The estimated salary range for the People Operations Lead role in London is between $90,000 and $130,000 USD per year. The actual salary will depend on your experience, skills, and qualifications.

In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Pension plan
• Employee stock options
• Paid parental leave
• Flexible work arrangements
• Employee assistance program
• Wellness programs
• Commuting benefits
• Company-sponsored events
• Training and development programs

Airwallex Culture

Airwallex is a fast-paced, innovative company with a strong focus on teamwork and collaboration. We value individuals who are passionate, driven, and committed to making a difference. Our culture is built on the following principles:

• Customer Obsession: We are committed to providing our customers with the best possible experience.
• Innovation: We are constantly seeking new and better ways to do things.
• Teamwork: We work together to achieve our goals.
• Ownership: We take responsibility for our actions and results.
• Integrity: We act with honesty and integrity in all that we do.

We believe in fostering a diverse and inclusive work environment where everyone feels valued and respected. We are committed to providing equal opportunities to all employees and applicants, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.

How to Apply

If you are interested in applying for the People Operations Lead role at Airwallex, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications.

We review all applications carefully and will contact you if you are selected for an interview. The interview process typically consists of the following steps:

• Initial Screening: A phone interview with a member of our HR team.
• Technical Interview: An interview with the hiring manager and other members of the People Operations team.
• Final Interview: An interview with a senior leader in the HR organization.

We look forward to receiving your application!

FAQ

1. What is Airwallex? Airwallex is a global payments and financial platform for modern businesses. We help businesses operate globally without borders, offering solutions for payments, treasury, and more.
2. What are the key responsibilities of a People Operations Lead? The People Operations Lead manages the EMEA People Operations team, ensures compliance with employment laws, drives operational excellence, and supports employee relations.
3. What qualifications are required for this role? We require a strong understanding of UK and European employment law, experience managing People Operations teams, and excellent communication skills.
4. What is the company culture like at Airwallex? Airwallex fosters a collaborative, innovative, and customer-obsessed culture. We value teamwork, ownership, and integrity.
5. What opportunities for career growth are available? Airwallex offers opportunities to advance to roles such as Head of People Operations (EMEA), Director of Global People Operations, or VP of Human Resources.
6. What benefits does Airwallex offer? Our benefits package includes health, dental, and vision insurance, life and disability insurance, a pension plan, employee stock options, paid parental leave, and flexible work arrangements.
7. How does Airwallex support employee development? We offer training programs, mentorship opportunities, and internal mobility programs to help employees achieve their career goals.
8. What is the interview process like? The interview process includes an initial screening, a technical interview with the hiring manager, and a final interview with a senior HR leader.
9. How does Airwallex use AI in HR? Airwallex leverages AI to automate HR tasks, improve efficiency, and enhance the employee experience.
10. What is Airwallex’s approach to diversity and inclusion? Airwallex is committed to fostering a diverse and inclusive work environment where everyone feels valued and respected. We provide equal opportunities to all employees and applicants.