Senior Account Manager, SME & Growth at Airwallex - Toronto

Role Overview

As a Senior Account Manager at Airwallex, you will be a critical player in our SME & Growth Business team, responsible for nurturing and expanding relationships with a portfolio of high-potential SMB and mid-market clients. Your mission will be to empower these businesses to thrive in the global economy by maximizing their utilization of the Airwallex platform and driving expansion through consultative engagement. This role demands a strategic thinker with a hands-on approach, someone who can translate product usage into tangible business impact for our clients.

You will act as a trusted advisor, deeply understanding your clients' unique needs and offering tailored solutions that leverage Airwallex's comprehensive suite of financial tools. This includes cross-border payments, multi-currency accounts, and spend management solutions, all designed to streamline their operations and unlock new revenue streams. You will also mentor junior Account Managers, sharing your expertise and best practices to elevate the entire team's performance.

A Day in the Life

Here’s a glimpse into a typical day for a Senior Account Manager at Airwallex:

• Morning: Start your day by reviewing your client portfolio, analyzing performance metrics, and identifying opportunities for growth. Prepare for upcoming client meetings by researching their business goals and potential challenges.
• Mid-day: Conduct client meetings, either virtually or in person, to discuss their current usage of the Airwallex platform, identify areas for improvement, and present tailored solutions to meet their evolving needs.
• Afternoon: Collaborate with internal teams, such as sales, product, and marketing, to ensure customer success. Develop and execute account plans, track progress against goals, and prepare reports on account performance.
• Late Afternoon: Mentor junior Account Managers, providing guidance on account strategy, deal execution, and customer engagement best practices. Stay up-to-date on industry trends and the competitive landscape.

Why Toronto?

Toronto is a vibrant hub for innovation and technology, making it an ideal location for Airwallex. With a thriving startup ecosystem and a diverse talent pool, Toronto offers access to a wealth of opportunities for both personal and professional growth. The city's strategic location also provides easy access to major markets in North America and beyond, making it a key hub for global businesses.

Airwallex's presence in Toronto allows you to be at the forefront of the FinTech revolution, working alongside a team of passionate and driven individuals. You'll have the opportunity to contribute to the growth of our business in a dynamic and rapidly evolving market.

Career Path

At Airwallex, we are committed to fostering the growth and development of our employees. As a Senior Account Manager, you'll have ample opportunities to advance your career within the organization. Potential career paths include:

• Team Lead: Lead and manage a team of Account Managers, providing coaching, guidance, and support to help them achieve their goals.
• Account Director: Oversee a portfolio of strategic accounts, developing and executing account strategies to drive revenue growth and customer satisfaction.
• Regional Sales Manager: Lead a team of sales professionals in a specific region, responsible for driving new business acquisition and expanding Airwallex's market presence.

Salary & Benefits

Airwallex offers a competitive salary and benefits package commensurate with experience. The estimated salary range for this role in Toronto is $120,000 - $180,000 USD annually. The specific salary will be determined based on your qualifications, skills, and experience.

In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Employee stock options
• Paid parental leave
• Flexible work arrangements
• Wellness programs and resources
• Employee assistance program (EAP)
• Commuting benefits
• Team-building activities and social events
• Snacks and drinks in the office
• Training and development programs
• Mentorship opportunities
• Career advancement opportunities
• Performance-based bonuses
• Recognition programs
• Employee referral program

Airwallex Culture

Airwallex is a fast-paced, innovative company with a strong focus on teamwork and collaboration. We value individuals who are passionate, driven, and committed to making a positive impact on the world. We foster a culture of continuous learning and development, providing our employees with the resources and opportunities they need to grow and succeed.

We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe that our differences make us stronger and that by working together, we can achieve great things.

How to Apply

If you are a highly motivated and experienced Account Manager with a passion for helping SMEs thrive in the global economy, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What is Airwallex?

   Airwallex is the only unified payments and financial platform for global businesses. We empower businesses with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

2. What does a Senior Account Manager do at Airwallex?

   A Senior Account Manager at Airwallex owns and grows a portfolio of high-potential SMB and mid-market customers, helping them scale their businesses by maximizing the value they get from the Airwallex platform.

3. What skills are required for this role?

   Key skills include account management, customer relationship management, sales, cross-selling, upselling, negotiation, business development, and strategic planning.

4. What qualifications are required for this role?

   A Bachelor's degree in Business Administration, Finance, or a related field is required, along with 5+ years of experience in account management, sales, or customer success roles.

5. What are the benefits of working at Airwallex?

   Airwallex offers a competitive salary and benefits package, including health, dental, and vision insurance, employee stock options, paid parental leave, and flexible work arrangements.

6. What is the company culture like at Airwallex?

   Airwallex has a fast-paced, innovative culture with a strong focus on teamwork and collaboration. We value individuals who are passionate, driven, and committed to making a positive impact.

7. What are the career growth opportunities at Airwallex?

   Potential career paths include Team Lead, Account Director, and Regional Sales Manager.

8. Is this role remote?

   No, this role is based in Toronto, ON, Canada.

9. What type of companies does Airwallex serve?

   Airwallex serves over 200,000 businesses worldwide, including SMEs and large enterprises.

10. How can I apply for this role?

    Please submit your resume and cover letter through our online application portal.