Senior Analyst, Onboarding Operations at Airwallex: Kuala Lumpur

About Airwallex

Airwallex is revolutionizing global finance. We are the unified financial platform for modern businesses, empowering over 200,000 companies worldwide. Our proprietary infrastructure and software provide fully integrated solutions for everything from business accounts and payments to spend management, treasury, and embedded finance. We're backed by world-leading investors and driven by a team of over 2,000 innovative individuals across 26 global offices.

Role Overview: Senior Analyst, Onboarding Operations

The Senior Analyst, Onboarding Operations is a critical role within Airwallex's Operations team, based in Kuala Lumpur. This role focuses on ensuring the smooth and efficient onboarding of new customers, while adhering to strict AML and KYC regulations. The Senior Analyst will be responsible for maintaining and updating relevant SOPs, fostering cross-functional collaboration, mentoring junior team members, and providing regular performance reports to senior management. This is an excellent opportunity for an experienced professional with a strong background in AML/KYC and a passion for operational excellence.

A Day in the Life

As a Senior Analyst, Onboarding Operations, your day will be dynamic and impactful. Here's a glimpse: * **Morning:** You'll start by reviewing the team's performance against key metrics and OKRs. You'll address any roadblocks or challenges and provide guidance to junior team members. * **Mid-day:** You'll collaborate with the Compliance team to update SOPs related to AML and KYC regulations. You'll also participate in a cross-functional meeting with the Commercial team to discuss onboarding challenges and potential solutions for key clients. * **Afternoon:** You'll work on a project to streamline the onboarding process, focusing on automation and efficiency improvements. You'll also prepare a report for senior management on team performance and project progress. * **Late Afternoon:** You'll mentor junior team members, providing guidance on complex KYC cases and helping them develop their analytical and problem-solving skills.

Why Kuala Lumpur?

Kuala Lumpur is a vibrant and dynamic city, offering a blend of modern infrastructure and rich cultural heritage. Airwallex's presence in Kuala Lumpur provides access to a diverse talent pool and a strategic location for serving the Southeast Asian market. Working in Kuala Lumpur offers a unique opportunity to contribute to Airwallex's growth in a rapidly expanding region.

Career Path

At Airwallex, we believe in investing in our employees' growth and development. The Senior Analyst, Onboarding Operations role provides a clear path for career advancement. You can progress to roles such as Team Lead, Operations Manager, or Subject Matter Expert in a specific area of compliance or onboarding. We offer various training programs and mentorship opportunities to support your career journey.

Salary & Benefits

The salary range for this position is estimated to be between $70,000 and $110,000 USD per year, commensurate with experience and qualifications. We offer a comprehensive benefits package, including: * Competitive health insurance coverage * Generous paid time off and vacation policy * Employee stock options or equity grants * Flexible work arrangements (if applicable) * Wellness programs and resources * Employee assistance program (EAP) * Learning and development budget * Company-sponsored events and activities

Airwallex Culture

Airwallex fosters a culture of innovation, collaboration, and ownership. We value individuals who are proactive, creative, and passionate about making a difference. We encourage our employees to challenge the status quo and contribute to building the future of global finance. Our operating principles guide our actions and decisions: * **Customer Obsession:** We put our customers first in everything we do. * **Bias for Action:** We move quickly and decisively to get things done. * **Ownership:** We take responsibility for our actions and outcomes. * **Innovation:** We constantly seek new and better ways to solve problems. * **Collaboration:** We work together to achieve common goals.

How to Apply

If you are a highly motivated and experienced professional with a passion for onboarding operations and compliance, we encourage you to apply. Please submit your resume and cover letter through the Airwallex careers page. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role and our company.

Frequently Asked Questions (FAQ)

**1. What are the key responsibilities of the Senior Analyst, Onboarding Operations?** The key responsibilities include maintaining AML/KYC compliance, fostering cross-functional collaboration, mentoring junior team members, and providing performance reports to senior management. **2. What qualifications are required for this role?** Required qualifications include solid expertise in AML/KYC regulations, 5+ years of experience in AML/KYC, 3+ years of experience managing operational teams, fluency in English and Chinese, and excellent communication skills. **3. What is the career path for this role?** The career path includes opportunities to progress to roles such as Team Lead, Operations Manager, or Subject Matter Expert. **4. What is the salary range for this position?** The estimated salary range is between $70,000 and $110,000 USD per year. **5. What benefits does Airwallex offer?** Airwallex offers a comprehensive benefits package, including health insurance, paid time off, stock options, and wellness programs. **6. What is the company culture like at Airwallex?** Airwallex fosters a culture of innovation, collaboration, and ownership. **7. How does Airwallex support employee growth and development?** Airwallex offers various training programs and mentorship opportunities. **8. What are the key skills needed to succeed in this role?** Key skills include AML/KYC expertise, communication skills, leadership skills, and problem-solving skills. **9. What is the work environment like in the Kuala Lumpur office?** The Kuala Lumpur office offers a modern and collaborative work environment. **10. How does Airwallex contribute to the local community in Kuala Lumpur?** Airwallex is committed to supporting the local community through various initiatives and partnerships.