Senior Analyst, Onboarding Operations at Airwallex - Kuala Lumpur, Malaysia

Role Overview

Airwallex is seeking a highly motivated and experienced Senior Analyst to join our Onboarding Operations team in Kuala Lumpur. As a Senior Analyst, you will play a critical role in ensuring the smooth and efficient onboarding of new customers, while adhering to the highest standards of AML and KYC compliance. Your expertise in AML/KYC regulations, combined with your strong leadership and communication skills, will be essential in driving the success of our onboarding processes.

A Day in the Life

Here’s what a typical day might look like for you:

• Start your day by reviewing the team's progress on key onboarding metrics and identifying any potential bottlenecks.
• Conduct regular team meetings to discuss ongoing projects, address challenges, and share best practices.
• Collaborate with cross-functional teams, including commercial, compliance, and technology, to streamline onboarding workflows and improve efficiency.
• Mentor and coach junior team members, providing guidance on complex KYC cases and AML compliance requirements.
• Analyze onboarding data to identify trends, patterns, and areas for improvement.
• Develop and implement SOPs to enhance the consistency and effectiveness of our onboarding processes.
• Stay up-to-date on the latest AML/KYC regulations and industry best practices.
• Prepare and present regular reports on team performance to senior management.
• Work on complex or escalated onboarding cases, ensuring compliance and a positive customer experience.

Why Kuala Lumpur?

Kuala Lumpur is a vibrant and dynamic city, offering a unique blend of cultures, cuisines, and opportunities. As a major financial hub in Southeast Asia, Kuala Lumpur provides a thriving environment for professionals in the fintech industry. Airwallex's presence in Kuala Lumpur reflects our commitment to expanding our global reach and tapping into the region's talent pool. Working in Kuala Lumpur allows you to be part of a diverse and innovative team, contributing to Airwallex's mission of empowering businesses worldwide.

Career Path

At Airwallex, we are committed to providing our employees with opportunities for growth and development. As a Senior Analyst in Onboarding Operations, you can progress to roles such as:

• Team Lead, Onboarding Operations
• Manager, Onboarding Operations
• Senior Manager, Compliance
• Director, Global Operations

We offer various training programs, mentorship opportunities, and internal mobility options to support your career advancement.

Salary & Benefits

Airwallex offers a competitive salary and benefits package, commensurate with your experience and qualifications. The estimated salary range for this role is $80,000 - $120,000 USD per year. In addition to your base salary, you will be eligible for a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Professional development opportunities
• Employee assistance program
• Wellness programs
• Stock options
• Bonus eligibility
• Retirement plan
• Flexible work arrangements
• Company-sponsored events
• Employee discounts

Airwallex Culture

At Airwallex, we foster a culture of innovation, collaboration, and continuous learning. We are a team of passionate and driven individuals who are committed to building the future of global payments. We value diversity, inclusivity, and open communication. We encourage our employees to take ownership, challenge the status quo, and make a real impact.

How to Apply

If you are interested in joining our team and making a difference in the world of fintech, we encourage you to apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Senior Analyst, Onboarding Operations?

   The Senior Analyst is responsible for overseeing and improving the onboarding process for new customers, ensuring compliance with AML and KYC regulations, mentoring junior team members, and collaborating with cross-functional teams.

2. What qualifications are required for this role?

   The minimum qualifications include solid expertise in AML and KYC regulations, 5+ years of experience in AML and KYC, 3+ years of experience managing operational teams, fluency in English and Chinese, and excellent communication and interpersonal skills.

3. What is the salary range for this position?

   The estimated salary range for the Senior Analyst, Onboarding Operations role is $80,000 - $120,000 USD per year.

4. What are the benefits of working at Airwallex?

   Airwallex offers a comprehensive benefits package, including health insurance, paid time off, professional development opportunities, stock options, and more.

5. What is the company culture like at Airwallex?

   Airwallex fosters a culture of innovation, collaboration, and continuous learning. We value diversity, inclusivity, and open communication.

6. What opportunities are there for career growth at Airwallex?

   Airwallex provides numerous opportunities for career advancement, including promotions to team lead, manager, senior manager, and director roles. We also offer training programs and mentorship opportunities.

7. Is this role remote?

   No, this role is based in our Kuala Lumpur office.

8. Does Airwallex offer visa sponsorship?

   Visa sponsorship may be available for qualified candidates.

9. How can I apply for this position?

   You can apply online through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

10. What is the interview process like at Airwallex?

    The interview process typically involves a phone screening, followed by one or more virtual or in-person interviews with members of the hiring team.