Senior IT Support Engineer & Site Lead at Airwallex - Singapore

Role Overview

As a Senior IT Support Engineer & Site Lead at Airwallex in Singapore, you will be at the forefront of ensuring seamless technological operations for our rapidly expanding team. This pivotal role combines hands-on technical support with leadership responsibilities, making you a key player in maintaining a productive and efficient work environment. You will be responsible for managing the IT infrastructure of our Singapore office, providing exceptional customer service, and collaborating with various teams to support the company's overall mission.

A Day in the Life

Your day will be dynamic and multifaceted, encompassing a range of responsibilities. You might start by triaging and resolving escalated IT support tickets, ensuring timely solutions for employee issues. This involves troubleshooting hardware, software, and network problems, often requiring in-depth technical knowledge and problem-solving skills. A significant portion of your time will be dedicated to managing and mentoring the local IT support team, providing guidance and training to enhance their capabilities. You'll also work closely with the workplace and people teams, coordinating IT aspects of office expansions and construction projects. This could involve setting up new workstations, configuring network infrastructure, and ensuring seamless transitions for employees. Another critical aspect of your role is managing IT inventory, tracking hardware and software assets, and ensuring compliance with licensing agreements. You'll also be responsible for the smooth operation of AV equipment for meetings and events, ensuring high-quality presentations and video conferences. Collaboration with global IT teams is essential to implement and maintain consistent IT standards across all Airwallex offices. Finally, you will also spend time documenting IT processes and procedures. Your day could include:

• Prioritizing and resolving escalated IT support tickets.
• Mentoring and guiding the local IT support team.
• Collaborating with workplace and people teams on office projects.
• Managing IT inventory and assets.
• Ensuring smooth operation of AV equipment for events.
• Contributing to global IT initiatives and projects.
• Troubleshooting complex technical issues.
• Monitoring network performance and security.
• Documenting IT procedures and best practices.
• Meeting with vendors to discuss IT solutions.

Why Singapore?

Singapore is a strategic hub for Airwallex, serving as our flagship headquarters in Southeast Asia. This location offers numerous advantages, including access to a vibrant talent pool, a supportive business environment, and a central location for regional expansion. As the Senior IT Support Engineer & Site Lead in Singapore, you will play a crucial role in supporting Airwallex's growth in this key market. The Singapore office is a dynamic and collaborative environment, bringing together diverse teams from various functions. This offers opportunities for cross-functional collaboration and exposure to different aspects of the business.

Career Path

At Airwallex, we are committed to fostering employee growth and development. The Senior IT Support Engineer & Site Lead role provides a solid foundation for career advancement within the IT organization. Depending on your interests and capabilities, you could progress to roles such as IT Operations Manager, IT Infrastructure Manager, or even positions within IT Security or Engineering. We offer various training and development programs to support your career aspirations and provide opportunities to expand your skills and knowledge. Performance is regularly reviewed, and career goals are discussed to ensure you are on the right path to achieve your professional objectives. Airwallex prides itself on promoting from within, offering employees the chance to take on new challenges and responsibilities as the company continues to grow.

Salary & Benefits

Airwallex offers a competitive salary and benefits package commensurate with experience and qualifications. While the exact salary will be determined based on individual circumstances, the expected range for this role in Singapore is between $100,000 and $160,000 USD annually. In addition to base salary, we offer comprehensive health insurance, paid time off, employee stock options, retirement plan with company match, commuter benefits, wellness programs, and an employee assistance program. We also provide flexible work arrangements and opportunities for team-building events and activities. Our benefits package is designed to support the overall well-being of our employees and contribute to a positive work-life balance.

Airwallex Culture

Airwallex is built on a culture of innovation, collaboration, and customer focus. We encourage employees to think outside the box, challenge the status quo, and contribute to our mission of building the global financial infrastructure of the future. We foster a supportive and inclusive work environment where everyone feels valued and respected. We believe in empowering our employees to take ownership of their work and provide opportunities for professional growth and development. Our operating principles include moving fast with good judgment, digging deep with curiosity, and making decisions from first principles. We use AI to work smarter and solve problems faster, and we are always looking for ways to improve our processes and workflows. We are a rapidly growing startup and move extremely fast - flexibility and adaptability are required. We also value humble and collaborative people who turn zero-to-one ideas into real products, and “get stuff done” end-to-end.

How to Apply

If you are a highly motivated and experienced IT professional with a passion for providing exceptional customer service, we encourage you to apply for the Senior IT Support Engineer & Site Lead role at Airwallex. To apply, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working at Airwallex. We carefully review all applications and will contact qualified candidates for an interview. The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of this role?

   The key responsibilities include providing IT support, managing the local IT team, overseeing IT operations in Singapore, managing IT inventory, coordinating with other teams, and ensuring smooth operation of AV equipment.

2. What are the required qualifications for this role?

   The required qualifications include a bachelor's degree in IT, 5+ years of IT support experience, leadership experience, strong knowledge of Windows and macOS, experience with Active Directory and Office 365, and excellent customer service skills.

3. What is the salary range for this role?

   The salary range for this role in Singapore is estimated to be between $100,000 and $160,000 USD annually, depending on experience and qualifications.

4. What benefits does Airwallex offer?

   Airwallex offers comprehensive health insurance, paid time off, employee stock options, retirement plan with company match, commuter benefits, wellness programs, and an employee assistance program.

5. What is the company culture like at Airwallex?

   Airwallex has a culture of innovation, collaboration, and customer focus. We encourage employees to think outside the box and contribute to our mission of building the global financial infrastructure of the future.

6. What are the opportunities for career growth at Airwallex?

   Airwallex is committed to fostering employee growth and development. The Senior IT Support Engineer & Site Lead role provides a solid foundation for career advancement within the IT organization.

7. How do I apply for this role?

   To apply, please submit your resume and cover letter through our online application portal.

8. What is the interview process like?

   The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager.

9. What is the work environment like in the Singapore office?

   The Singapore office is a dynamic and collaborative environment, bringing together diverse teams from various functions. This offers opportunities for cross-functional collaboration and exposure to different aspects of the business.

10. What type of candidate is Airwallex looking for?

    Airwallex is looking for a highly motivated and experienced IT professional with a passion for providing exceptional customer service and a strong technical skillset.