Senior Manager, Operations Strategy (Product User Experience) at Airwallex

About Airwallex

Airwallex is a leading global payments and financial platform, revolutionizing how businesses operate in the international market. We empower over 200,000 businesses worldwide with our unified platform, enabling them to manage business accounts, payments, spend management, and treasury with ease. Our proprietary infrastructure and software provide fully integrated solutions, making global finance accessible and efficient.

Founded in Melbourne, Airwallex has grown to a team of over 2,000 innovative professionals across 26 offices globally. With a valuation of US$8 billion and backing from world-renowned investors like T. Rowe Price, Visa, and Mastercard, we are at the forefront of building the future of global payments. Join us and contribute to ambitious projects that redefine the financial landscape.

Role Overview

As a Senior Manager in Operations Strategy, you will play a critical role in enhancing our customer experience through product operations. Focusing primarily on GTPN and Pay Out products, you will leverage data-driven insights to identify and address factors impacting user experience. Your work will involve cross-functional collaboration to improve product performance and operational efficiency, ensuring our customers receive the best possible service.

Day in the Life

Here’s a glimpse into your daily activities:

• Strategic Project Leadership: Lead projects aimed at improving customer experience, particularly for Business Account products.
• Ticket Analysis: Review and analyze client-submitted tickets to identify key issues affecting user experience.
• Data-Driven Insights: Use SQL and Python to uncover trends and root causes from customer support and product data.
• Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Support teams to drive initiatives that enhance product performance and customer satisfaction.
• Process Improvement: Design and implement process improvements to streamline operations and reduce customer pain points.
• Presentation and Reporting: Prepare and present clear, compelling recommendations and progress updates to senior management.
• Special Projects: Handle special projects and ad-hoc requests, including deep dives on issues identified by leadership.

Why Singapore?

Singapore serves as a strategic hub for Airwallex in the Asia-Pacific region. Its robust financial infrastructure, diverse talent pool, and business-friendly environment make it an ideal location for driving innovation and growth. Working in Singapore offers the opportunity to collaborate with a diverse team, tackle complex challenges, and contribute to Airwallex’s global expansion.

Career Path

At Airwallex, we are committed to fostering career growth and development. This Senior Manager role provides a pathway to leadership positions within the Operations Strategy team. You may advance to roles such as Director of Operations Strategy, VP of Product Operations, or other senior leadership roles within the company. We provide continuous learning and development opportunities to help you reach your full potential.

Salary & Benefits

The estimated salary range for this position in Singapore is between $120,000 to $180,000 USD annually. In addition to a competitive salary, Airwallex offers a comprehensive benefits package, including:

• Comprehensive health insurance coverage
• Generous paid time off and holidays
• Employee stock options
• Flexible work arrangements
• Wellness programs and resources
• Employee assistance program (EAP)
• Learning and development budget

Airwallex Culture

At Airwallex, we value builders with a founder-like energy who seek real impact and accelerated learning. We look for individuals who are humble, collaborative, and driven to turn zero-to-one ideas into real products. Our operating principles guide us in moving fast with good judgment, digging deep with curiosity, and making decisions from first principles. We encourage the use of AI to work smarter and solve problems faster. Join our team and be part of building the future of global banking.

How to Apply

If you’re ready to take on complex, high-visibility problems and grow your career with exceptional teammates, we encourage you to apply. Follow these steps:

1. Visit the Airwallex Careers page.
2. Search for the Senior Manager, Operations Strategy (Product User Experience) position in Singapore.
3. Submit your resume and cover letter, highlighting your relevant experience and skills.
4. Complete the online application form.
5. If your application is shortlisted, you will be contacted for an interview.

FAQ

1. What is Airwallex? Airwallex is a global payments and financial platform that empowers businesses to manage international finance with ease.
2. What are the key responsibilities of this role? Leading strategic projects, analyzing client tickets, using data-driven insights, and collaborating with cross-functional teams.
3. What skills are required for this position? Strong analytical skills, proficiency in SQL and Python, and experience in product operations and user experience.
4. What is the career path for this role? Opportunities to advance to leadership positions within the Operations Strategy team.
5. What benefits does Airwallex offer? Comprehensive health insurance, paid time off, employee stock options, and more.
6. Why is Singapore a strategic location for Airwallex? Singapore's robust financial infrastructure and business-friendly environment make it ideal for innovation and growth.
7. How does Airwallex foster employee growth? Through continuous learning and development opportunities.
8. What is the work culture like at Airwallex? Collaborative, innovative, and driven by a founder-like energy.
9. How do I apply for this position? Visit the Airwallex Careers page and submit your application online.
10. What are the core values of Airwallex? Impact, accelerated learning, and true ownership.