Strategic Account Manager (SME) - Paris, France

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Role Overview

We are seeking a high-energy, results-driven Strategic Account Manager (SME) to join our team in Paris. This role offers a unique opportunity to be a founding member of our growing Airwallex team in France, specifically focused on scaling our high-growth SME accounts. In this role, you will be responsible for a strategic portfolio of 50+ SME accounts recently signed by our Sales team. Your mission is to drive expansion, maximize Net Revenue Retention (NRR), and ensure deep product adoption. This role requires extreme efficiency and a sharp eye for upsell opportunities. You will act as a bridge between your customers and our product, ensuring that our technical solutions solve real-world business challenges.

Furthermore, you are a product-obsessed and revenue-minded Fintech enthusiast. You are driven by impact and KPIs, but you also love getting into the weeds of how a product works. You possess the ability to navigate a dense portfolio by identifying which accounts hold the highest growth potential through deeper product integration.

A Day in the Life

As a Strategic Account Manager (SME) at Airwallex, your day will be dynamic and focused on driving growth within your portfolio. Here's a glimpse of what you can expect:

• Morning: Start your day by reviewing your portfolio performance, identifying key accounts with high growth potential, and preparing for client calls.
• Mid-day: Conduct calls with clients to understand their needs, provide product demonstrations, and identify opportunities for upselling and cross-selling.
• Afternoon: Collaborate with internal teams, such as Product and Engineering, to advocate for client needs and contribute to the Airwallex product roadmap.
• Late Afternoon: Analyze data to identify trends and insights that can inform your account management strategies. Prepare reports and presentations to communicate your progress to stakeholders.
• End of Day: Catch up on industry news and trends, and plan for the next day's activities.

Why Paris, France?

Paris is a vibrant and dynamic city that offers a unique blend of culture, history, and innovation. It is a major financial center and a hub for Fintech companies, making it an ideal location for Airwallex to expand its presence. The city also boasts a highly skilled workforce and a thriving startup ecosystem. Living and working in Paris offers a unique opportunity to experience a rich culture, enjoy world-class cuisine, and explore some of the most iconic landmarks in the world.

Career Path

Airwallex is committed to providing its employees with opportunities for growth and development. As a Strategic Account Manager (SME), you can advance your career in several ways. You could progress to a Senior Strategic Account Manager role, where you would be responsible for managing a larger portfolio of accounts and mentoring junior team members. You could also move into a leadership role, such as Team Lead or Manager, where you would be responsible for overseeing a team of Account Managers. Airwallex also offers opportunities to move into other areas of the company, such as Product Management or Sales.

Salary & Benefits

Airwallex offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for a Strategic Account Manager (SME) in Paris typically ranges from $70,000 to $95,000 USD per year, depending on experience and qualifications. In addition to salary, Airwallex offers a comprehensive benefits package that includes:

• Comprehensive health insurance
• Paid time off and holidays
• Employee stock options
• Professional development opportunities
• Company-sponsored events and activities
• Lunch allowance
• Commuting allowance

Airwallex Culture

Airwallex has a unique company culture that is characterized by innovation, collaboration, and a commitment to excellence. We are a team of passionate and driven individuals who are dedicated to building the future of global finance. We value our employees and provide them with a supportive and challenging work environment where they can thrive. We are committed to diversity and inclusion and believe that our differences make us stronger.

How to Apply

If you are a high-energy, results-driven individual with a passion for Fintech and a desire to make a difference, we encourage you to apply for the Strategic Account Manager (SME) position at Airwallex. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What does Airwallex do? Airwallex is a global payments and financial platform for businesses, offering solutions for business accounts, payments, spend management, and more.
2. What is the role of a Strategic Account Manager (SME)? This role focuses on managing and growing a portfolio of SME accounts, driving revenue, and ensuring product adoption.
3. What skills are important for this role? Key skills include account management, sales, product knowledge, communication, and strategic thinking.
4. What qualifications are required? A bachelor's degree, 3+ years of experience, and fluency in French and English are typically required.
5. What is the career path for this role? You can advance to Senior Strategic Account Manager or leadership roles, or move into other areas of the company like Product Management.
6. What benefits does Airwallex offer? Airwallex offers competitive salary, health insurance, paid time off, stock options, and professional development opportunities.
7. What is the company culture like? The culture is innovative, collaborative, and committed to excellence.
8. Why is the location in Paris? Paris is a major financial center with a thriving Fintech ecosystem.
9. How many accounts will I manage? You will manage a portfolio of 50+ SME accounts.
10. What is the salary range for this position? The typical salary range is $70,000 to $95,000 USD per year, depending on experience.