Support Analyst, Financial Operations at Airwallex - San Francisco

Are you a detail-oriented and analytical individual with a passion for financial operations? Do you thrive in a fast-paced environment and enjoy solving complex problems? If so, Airwallex is looking for a talented Support Analyst to join our Financial Operations team in San Francisco.

Role Overview

As a Support Analyst, you will play a critical role in ensuring the smooth and efficient operation of our global financial services. You will be responsible for monitoring the end-to-end client transaction lifecycle, handling inquiries, detecting exceptions from data reports, and collaborating with various teams to resolve issues. Your expertise in Zendesk and your ability to streamline workflows will be essential in providing exceptional customer support and maintaining high service standards.

A Day in the Life

Here's a glimpse into what your daily responsibilities might look like:

• Start your day by reviewing data reports and dashboards to identify any anomalies or exceptions in the client transaction lifecycle.
• Respond to and resolve FinOps-related customer requests through Zendesk, ensuring timely and accurate solutions.
• Utilize Zendesk Triggers, Tagging, Routing Queues, and Macros to optimize queue management and improve operational efficiency.
• Monitor the clearing and settlement of client funds and global money pools, ensuring compliance with safeguarding obligations.
• Collaborate with Commercial and Product teams to investigate and remediate FinOps-related issues.
• Contribute to process improvement initiatives to enhance operational efficiency and customer satisfaction.
• Participate in team meetings to share knowledge, discuss challenges, and brainstorm solutions.

Why San Francisco?

San Francisco is a global hub for technology and innovation, making it the ideal location for Airwallex to establish a strong presence. As a Support Analyst in our San Francisco office, you will have the opportunity to work alongside some of the brightest minds in the industry, surrounded by a vibrant and diverse community. The city offers a wealth of cultural attractions, world-class dining, and stunning natural landscapes, providing an unparalleled quality of life.

Career Path

Airwallex is committed to fostering the professional growth and development of our employees. As a Support Analyst, you will have ample opportunities to expand your knowledge and skills through ongoing training and mentorship programs. Depending on your interests and career aspirations, you may have the opportunity to advance to roles such as Senior Analyst, Team Lead, or Manager within the Financial Operations team or other departments within the company.

Salary & Benefits

Airwallex offers a competitive salary and benefits package that is designed to attract and retain top talent. The estimated salary range for this position in San Francisco is $75,000 to $110,000 per year. In addition to a competitive salary, we offer comprehensive health insurance, paid time off, employee stock options, a retirement savings plan, and various other perks and benefits to support your overall well-being.

Airwallex Culture

At Airwallex, we are driven by our mission to empower businesses to operate globally without limits. We value innovation, collaboration, and a relentless pursuit of excellence. Our culture is built on trust, transparency, and a commitment to creating a positive and inclusive work environment where everyone can thrive. We encourage our employees to take ownership, challenge the status quo, and continuously seek opportunities to learn and grow.

How to Apply

If you are excited about the opportunity to join our Financial Operations team in San Francisco and contribute to our mission of building the future of global finance, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Support Analyst in Financial Operations?
The Support Analyst is responsible for monitoring transaction lifecycles, handling inquiries, detecting exceptions, and collaborating with teams to resolve issues.
2. What qualifications are required for this role?
A Bachelor's degree in Finance, Business, or a related field, along with experience in financial operations and proficiency in Zendesk are required.
3. What skills are essential for success in this position?
Strong analytical, problem-solving, communication, and collaboration skills are essential.
4. What is the typical career path for a Support Analyst at Airwallex?
Opportunities for advancement include roles such as Senior Analyst, Team Lead, or Manager within Financial Operations or other departments.
5. What benefits does Airwallex offer to its employees?
Airwallex offers a competitive salary, health insurance, paid time off, employee stock options, and a retirement savings plan.
6. What is the work environment like at Airwallex?
Airwallex fosters a collaborative and inclusive work environment built on trust, transparency, and a commitment to excellence.
7. How does Airwallex support employee growth and development?
Airwallex provides ongoing training, mentorship programs, and opportunities to expand knowledge and skills.
8. What is the company's mission and values?
Airwallex's mission is to empower businesses to operate globally without limits, and its values include innovation, collaboration, and a relentless pursuit of excellence.
9. Why is San Francisco a strategic location for Airwallex?
San Francisco is a global hub for technology and innovation, providing access to top talent and a vibrant business ecosystem.
10. How can I apply for this position?
You can apply online through our careers website by submitting your resume and a cover letter highlighting your relevant experience and qualifications.