Description

EMEA Program Change Manager is responsible for the delivery of program initiatives that sit outside of core operations to drive client value, continuous improvement and program evolution.

Reporting to the Executive Director of Service Excellence – EMEA, this role sits within a strategic function responsible for driving the success of AGS Program by empowering Client Delivery and associated supporting functions with the knowledge and capability to enable world-class service delivery, as we continue to run, grow and transform our organization, our products and our services.​ 

Responsibilities:

• Lead the change management workstream as part of the program implementation, including development of the change management strategy, creation and execution of the change management plan, and ensuring successful transition to the Client Delivery team to operate the program effectively following go live.
• Partner with the Program Executive to understand your client’s strategic objectives and any initiatives outlined in the program’s strategic roadmap to achieve these.
• Conduct impact assessments for program initiatives to understand the initiative scope and to direct on persons responsible, approach, and tools, to position the initiative to achieve the desired outcomes.
• Provide coaching to program team members on project and change management practices and tools, to enable them to successfully manage and succeed with delivery of small and medium impact initiatives.
• Project and change manage initiatives assessed as high impact for the program, ensuring there is a clear definition of success for all changes, which includes the reason for the change, the (client) organizational / program benefits, and how these will be realized.
• Support sponsors to define measures for success at the planning stage of new initiatives.
• Determine and apply the appropriate project and change management tools based on an initiative’s complexity.
• Create change management strategies based on maximizing utilization, proficiency, and adoption, as well as managing and mitigating resistance.
• Ensure methods of sustainment are identified to maintain the desired future state of an initiative.
• Ensure success of initiatives through realization of client / program benefits.
• Provide reporting and visibility on the progress of all change initiatives within the program directly to the client, highlighting issues, mitigating risks, and ensuring successful outcomes.
• Record change initiatives in the central Change Agenda tool.
• Support the central Service Excellence team in elevating change and operational excellence competency of individuals within the program.
• Advocate for and drive a continuous improvement culture. Proactively identify opportunities for program enhancement.
• Support program alignment to best practice.
• Support YOY Program growth through successful delivery of change initiatives that help to drive program adoption and expansion of services.

Qualifications

• Proven success in the delivery of complex change initiatives.
• Familiarity with project management principles.
• Experience in creation of change management strategies and plans, tailored and targeted to the size and scale of the change and positioned to maximize adoption and minimize resistance.  
• Exceptional communication skills (written and verbal) to be able to engage, influence and partner at all levels of the organization. 
• Experienced leader, with the ability to inspire others and hold others accountable.
• Strong capability to identify and align priorities to business strategy. 
• Strong ability and desire to deliver results. 
• Experience analysing complex problems and breaking down components into actionable solutions. 
• Experience of working with and adapting to new technologies.
• Ability to confidently present conceptual information to all levels of internal and external leadership.
• Excellent attention to detail and effective time management skills to successfully manage multiple projects and tasks concurrently. 
• Effective collaborator; able to align multiple parties to achieve a collective goal.
• Confident in using Office 365 products; particularly Excel, PowerPoint and SharePoint 
• Previous operational experience in complex MSP / RPO programs is beneficial
• Prosci Certified Change Practitioner is beneficial

Additional Info

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.