Client Portfolio Manager - Point Comfort, Texas

Role Overview

The Client Portfolio Manager at Allied Universal in Point Comfort, Texas, is a pivotal role responsible for nurturing client relationships, driving operational excellence, and leading a team to deliver top-tier security services. This role requires a blend of strategic thinking, leadership acumen, and hands-on involvement to ensure client satisfaction, employee engagement, and the achievement of business objectives. The Client Portfolio Manager serves as the primary point of contact for key clients, understanding their needs and aligning Allied Universal's resources to meet and exceed their expectations.

Day in the Life

A typical day for the Client Portfolio Manager involves a variety of tasks and responsibilities. It starts with reviewing operational reports to assess performance metrics such as staffing levels, overtime, and service delivery. The manager then engages with Operations Managers and Field Supervisors to address any challenges and ensure smooth operations. Client communication is a daily priority, involving calls, emails, and sometimes in-person meetings to discuss service performance, address concerns, and identify opportunities for improvement. Employee development is also a key focus, with time dedicated to coaching, mentoring, and performance evaluations. The manager also handles administrative tasks such as reviewing invoices, managing budgets, and ensuring compliance with company policies.

Why Point Comfort, Texas?

Point Comfort, Texas, offers a unique blend of small-town charm and economic opportunity. Located near the Gulf Coast, it provides a relaxed lifestyle with access to outdoor activities such as fishing, boating, and birdwatching. The community is known for its friendly atmosphere and strong sense of community. Allied Universal's presence in Point Comfort provides stable employment opportunities and the chance to contribute to the safety and security of the local area. Working in Point Comfort offers a lower cost of living compared to larger cities, allowing for a comfortable lifestyle. Additionally, the region's growing economy presents opportunities for career advancement and personal growth.

Career Path

The Client Portfolio Manager role at Allied Universal provides a solid foundation for career advancement within the company. Successful performance in this role can lead to opportunities such as Senior Client Portfolio Manager, Regional Manager, or even executive leadership positions. Allied Universal is committed to promoting from within and offers various training and development programs to help employees reach their full potential. The skills and experience gained in this role, such as leadership, client management, and operational expertise, are highly transferable and valuable in a variety of industries.

Salary & Benefits

The salary range for the Client Portfolio Manager position in Point Comfort, Texas, is estimated to be between $65,000 and $95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Allied Universal offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (PTO) and vacation time, a 401(k) retirement plan with company match, life insurance and disability coverage, an employee assistance program (EAP), tuition reimbursement, professional development opportunities, employee referral bonuses, wellness programs, and employee discounts. These benefits are designed to support the well-being and financial security of employees and their families.

Culture

Allied Universal fosters a dynamic, welcoming, and collaborative workplace. The company values diversity and inclusion and is committed to creating a culture where all employees feel respected and valued. Employees are encouraged to share their ideas and contribute to the company's success. Allied Universal also emphasizes teamwork and provides opportunities for employees to work together on projects and initiatives. The company is dedicated to positively impacting the communities and customers it serves, and employees are encouraged to participate in community service activities. Allied Universal recognizes and rewards outstanding performance through various recognition programs.

How to Apply

Interested candidates can apply for the Client Portfolio Manager position on the Allied Universal careers website. The application process involves submitting a resume and cover letter, as well as completing an online application form. Candidates who meet the qualifications will be contacted for an interview. The interview process may include phone interviews, in-person interviews, and assessments. Allied Universal is an equal opportunity employer and welcomes applications from all qualified individuals.

FAQ

1. What are the minimum qualifications for the Client Portfolio Manager position? The minimum qualifications include a Bachelor's degree in criminal justice, business, or a related field; an Associate’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry; or a High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry.
2. What are the key responsibilities of the Client Portfolio Manager? The key responsibilities include setting the direction for service delivery, focusing on hiring, development, and retention of security personnel, communicating service level expectations, engaging with clients, coordinating team efforts, ensuring contractually scheduled hours are met, coaching and developing personnel, utilizing WinTeam for scheduling and billing, enforcing company policies, and acting as a liaison between Allied Universal and the customer.
3. What skills are important for success in this role? Important skills include client relationship management, team leadership, employee development, operational management, problem-solving, communication, time management, and proficiency in using scheduling and billing software.
4. What is the salary range for the Client Portfolio Manager position? The estimated salary range for the position is between $65,000 and $95,000 per year, depending on experience and qualifications.
5. What benefits does Allied Universal offer? Allied Universal offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) retirement plan, life insurance, disability coverage, an employee assistance program, tuition reimbursement, professional development opportunities, employee referral bonuses, wellness programs, and employee discounts.
6. What is the work environment like at Allied Universal? Allied Universal fosters a dynamic, welcoming, and collaborative workplace that values diversity and inclusion. Employees are encouraged to share their ideas and contribute to the company's success.
7. What opportunities are there for career advancement at Allied Universal? Successful performance in the Client Portfolio Manager role can lead to opportunities such as Senior Client Portfolio Manager, Regional Manager, or executive leadership positions. Allied Universal is committed to promoting from within and offers various training and development programs to help employees reach their full potential.
8. What is the application process for the Client Portfolio Manager position? The application process involves submitting a resume and cover letter, as well as completing an online application form. Candidates who meet the qualifications will be contacted for an interview.
9. Is Allied Universal an equal opportunity employer? Yes, Allied Universal is an equal opportunity employer and welcomes applications from all qualified individuals.
10. Does this position require travel? Yes, this position requires travel to/from in-person client meetings.