Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now!
Allied Universal
Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now!
Job Description
Customer Service Agent - Allied Universal - Richardson, Texas
Role Overview
Allied Universal, North America’s leading security and facility services company, is seeking a Customer Service Agent to join our Service Assurance Center (SAC) in Richardson, Texas. This is a critical role, operating 24/7, 365 days a year, ensuring on-time, uninterrupted coverage of all post locations and accurate pay for officers. As a Customer Service Agent, you will handle a high volume of inbound and outbound calls, monitor a real-time schedule monitoring system, and respond to emergency situations.
A Day in the Life
Your day will involve:
- Identifying scheduled shifts where an employee has failed to log in/out and adjusting schedules to reflect actual service hours of employees in real-time.
- Creating attendance exception records based on changes to schedules.
- Monitoring safety check calls and responding to emergencies by contacting appropriate personnel and documenting incidents.
- Notifying account managers about corrections needed for accounts, employees, or site schedules.
- Handling local office calls during normal hours and transferring calls to appropriate personnel.
- Receiving after-hours call forwarding and taking appropriate action.
Why Richardson, Texas?
Richardson, Texas, offers a blend of urban amenities and suburban comfort. Known for its strong job market, particularly in the telecom and technology industries, Richardson provides numerous opportunities for career growth. The city boasts excellent schools, parks, and recreational facilities, making it a great place to live and work. Its proximity to Dallas offers access to big-city attractions while maintaining a more relaxed atmosphere.
Career Path
The Customer Service Agent role is an excellent starting point for a career within Allied Universal. With experience and demonstrated performance, you can advance to roles such as:
- Senior Customer Service Agent
- Team Lead
- Supervisor of the Service Assurance Center
- Account Manager
- Training Specialist
Allied Universal is committed to promoting from within and provides ample opportunities for professional development and advancement.
Salary & Benefits
The pay for this position is $17.00 per hour, with eligibility for tiered retention/performance bonuses. In addition to competitive pay, Allied Universal offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Basic life and AD&D insurance
- Disability insurance
- Enrollment in the company’s 401(k) plan
- Paid time off and paid holidays
- Employee assistance program (EAP)
- Employee referral program
Culture at Allied Universal
At Allied Universal, we foster a dynamic, welcoming, and collaborative workplace. Our team is driven by a sense of purpose, contributing to a culture that positively impacts the communities and customers we serve. We value diversity, inclusion, and teamwork. We encourage employees to bring their authentic selves to work and provide opportunities for growth and development.
How to Apply
Interested in joining the Allied Universal team as a Customer Service Agent in Richardson, Texas? Apply online through our careers page. Be sure to highlight your customer service experience, technical skills, and ability to work in a fast-paced environment. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the working hours for this position?
The schedules available are First Shift (6:30 am - 3:00 pm) and Evening Shift (2:30 pm - 11:00 pm), with a 30-minute unpaid meal break. The position requires weekend availability.
- Is this a remote position?
No, this is a full-time, in-office role located in Richardson, Texas.
- What is the training schedule like?
The training schedule is from 6:30 am to 3:00 pm, Monday through Friday, for the first 2 weeks.
- What kind of experience is required?
A minimum of 1 year of consecutive and verifiable work experience in the customer service field is required.
- What skills are important for this role?
Excellent customer service phone etiquette, basic proficiency with Excel, Outlook, and Microsoft Teams, and the ability to navigate web-based systems are crucial.
- What are the main responsibilities of a Customer Service Agent?
Responsibilities include identifying schedule discrepancies, creating attendance exception records, monitoring safety check calls, notifying account managers, and handling local office calls.
- What benefits does Allied Universal offer?
Allied Universal offers medical, dental, vision, basic life, AD&D, and disability insurance, as well as enrollment in the company’s 401(k) plan and paid time off.
- Is there a bonus potential?
Yes, the position is eligible for tiered retention/performance bonuses.
- What is the work environment like?
The work environment is fast-paced, requiring multi-tasking with accuracy. It is also a team-oriented environment where independent work is also necessary.
- What opportunities for advancement are available?
Opportunities for advancement include roles such as Senior Customer Service Agent, Team Lead, Supervisor of the Service Assurance Center, and Account Manager.
Locations
- Richardson, Texas, United States
Salary
36,750 - 42,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Call Center Operationsintermediate
- Incident Reportingintermediate
- Schedule Managementintermediate
- Attendance Trackingintermediate
- Emergency Responseintermediate
- Communication Skillsintermediate
- Problem-Solvingintermediate
- Multi-taskingintermediate
- Web-Based Systems Navigationintermediate
- Teamworkintermediate
- Independent Workintermediate
- Time Managementintermediate
- Data Entryintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
- Stress Managementintermediate
- MS Excelintermediate
- MS Outlookintermediate
- MS Teamsintermediate
Required Qualifications
- High School diploma or equivalent (experience)
- Minimum of 1 year of consecutive and verifiable work experience in customer service (experience)
- Basic proficiency with Excel, Outlook, and Microsoft Teams (experience)
- Excellent customer service phone etiquette skills (experience)
- Ability to navigate web-based systems while assisting callers (experience)
- Ability to work effectively in a team environment (experience)
- Ability to work independently (experience)
- Ability to thrive in a fast-paced environment (experience)
- Ability to multi-task with accuracy (experience)
- Strong communication and interpersonal skills (experience)
- Ability to handle a high volume of calls (experience)
Responsibilities
- Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
- Create attendance exception records based on changes to schedules where appropriate
- Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
- Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
- Handle local office calls during normal office hours and transfers calls to appropriate personnel
- Receive after-hours call forwarding from all Allied Universal offices and take appropriate action
- Answer inbound calls and provide assistance to callers
- Make outbound calls to verify guard arrival at posts
- Escalate issues related to missing guards or coverage gaps
- Maintain accurate records of all interactions and actions taken
- Follow established procedures and protocols for handling calls and incidents
- Participate in training sessions to improve skills and knowledge
- Contribute to a positive and productive team environment
- Adhere to company policies and procedures
- Troubleshoot basic technical issues related to call center systems
Benefits
- general: Medical insurance
- general: Dental insurance
- general: Vision insurance
- general: Basic life insurance
- general: Accidental Death and Dismemberment (AD&D) insurance
- general: Disability insurance
- general: Enrollment in company’s 401(k) plan, subject to eligibility requirements
- general: Paid time off (PTO)
- general: Paid holidays
- general: Employee assistance program (EAP)
- general: Employee referral program
- general: Training and development opportunities
- general: Retention/performance bonus eligibility
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now! @ Allied Universal.
Related Books and Jobs
Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now!
Allied Universal
Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now!
Job Description
Customer Service Agent - Allied Universal - Richardson, Texas
Role Overview
Allied Universal, North America’s leading security and facility services company, is seeking a Customer Service Agent to join our Service Assurance Center (SAC) in Richardson, Texas. This is a critical role, operating 24/7, 365 days a year, ensuring on-time, uninterrupted coverage of all post locations and accurate pay for officers. As a Customer Service Agent, you will handle a high volume of inbound and outbound calls, monitor a real-time schedule monitoring system, and respond to emergency situations.
A Day in the Life
Your day will involve:
- Identifying scheduled shifts where an employee has failed to log in/out and adjusting schedules to reflect actual service hours of employees in real-time.
- Creating attendance exception records based on changes to schedules.
- Monitoring safety check calls and responding to emergencies by contacting appropriate personnel and documenting incidents.
- Notifying account managers about corrections needed for accounts, employees, or site schedules.
- Handling local office calls during normal hours and transferring calls to appropriate personnel.
- Receiving after-hours call forwarding and taking appropriate action.
Why Richardson, Texas?
Richardson, Texas, offers a blend of urban amenities and suburban comfort. Known for its strong job market, particularly in the telecom and technology industries, Richardson provides numerous opportunities for career growth. The city boasts excellent schools, parks, and recreational facilities, making it a great place to live and work. Its proximity to Dallas offers access to big-city attractions while maintaining a more relaxed atmosphere.
Career Path
The Customer Service Agent role is an excellent starting point for a career within Allied Universal. With experience and demonstrated performance, you can advance to roles such as:
- Senior Customer Service Agent
- Team Lead
- Supervisor of the Service Assurance Center
- Account Manager
- Training Specialist
Allied Universal is committed to promoting from within and provides ample opportunities for professional development and advancement.
Salary & Benefits
The pay for this position is $17.00 per hour, with eligibility for tiered retention/performance bonuses. In addition to competitive pay, Allied Universal offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Basic life and AD&D insurance
- Disability insurance
- Enrollment in the company’s 401(k) plan
- Paid time off and paid holidays
- Employee assistance program (EAP)
- Employee referral program
Culture at Allied Universal
At Allied Universal, we foster a dynamic, welcoming, and collaborative workplace. Our team is driven by a sense of purpose, contributing to a culture that positively impacts the communities and customers we serve. We value diversity, inclusion, and teamwork. We encourage employees to bring their authentic selves to work and provide opportunities for growth and development.
How to Apply
Interested in joining the Allied Universal team as a Customer Service Agent in Richardson, Texas? Apply online through our careers page. Be sure to highlight your customer service experience, technical skills, and ability to work in a fast-paced environment. We look forward to reviewing your application!
Frequently Asked Questions (FAQ)
- What are the working hours for this position?
The schedules available are First Shift (6:30 am - 3:00 pm) and Evening Shift (2:30 pm - 11:00 pm), with a 30-minute unpaid meal break. The position requires weekend availability.
- Is this a remote position?
No, this is a full-time, in-office role located in Richardson, Texas.
- What is the training schedule like?
The training schedule is from 6:30 am to 3:00 pm, Monday through Friday, for the first 2 weeks.
- What kind of experience is required?
A minimum of 1 year of consecutive and verifiable work experience in the customer service field is required.
- What skills are important for this role?
Excellent customer service phone etiquette, basic proficiency with Excel, Outlook, and Microsoft Teams, and the ability to navigate web-based systems are crucial.
- What are the main responsibilities of a Customer Service Agent?
Responsibilities include identifying schedule discrepancies, creating attendance exception records, monitoring safety check calls, notifying account managers, and handling local office calls.
- What benefits does Allied Universal offer?
Allied Universal offers medical, dental, vision, basic life, AD&D, and disability insurance, as well as enrollment in the company’s 401(k) plan and paid time off.
- Is there a bonus potential?
Yes, the position is eligible for tiered retention/performance bonuses.
- What is the work environment like?
The work environment is fast-paced, requiring multi-tasking with accuracy. It is also a team-oriented environment where independent work is also necessary.
- What opportunities for advancement are available?
Opportunities for advancement include roles such as Senior Customer Service Agent, Team Lead, Supervisor of the Service Assurance Center, and Account Manager.
Locations
- Richardson, Texas, United States
Salary
36,750 - 42,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Call Center Operationsintermediate
- Incident Reportingintermediate
- Schedule Managementintermediate
- Attendance Trackingintermediate
- Emergency Responseintermediate
- Communication Skillsintermediate
- Problem-Solvingintermediate
- Multi-taskingintermediate
- Web-Based Systems Navigationintermediate
- Teamworkintermediate
- Independent Workintermediate
- Time Managementintermediate
- Data Entryintermediate
- Conflict Resolutionintermediate
- Active Listeningintermediate
- Adaptabilityintermediate
- Stress Managementintermediate
- MS Excelintermediate
- MS Outlookintermediate
- MS Teamsintermediate
Required Qualifications
- High School diploma or equivalent (experience)
- Minimum of 1 year of consecutive and verifiable work experience in customer service (experience)
- Basic proficiency with Excel, Outlook, and Microsoft Teams (experience)
- Excellent customer service phone etiquette skills (experience)
- Ability to navigate web-based systems while assisting callers (experience)
- Ability to work effectively in a team environment (experience)
- Ability to work independently (experience)
- Ability to thrive in a fast-paced environment (experience)
- Ability to multi-task with accuracy (experience)
- Strong communication and interpersonal skills (experience)
- Ability to handle a high volume of calls (experience)
Responsibilities
- Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
- Create attendance exception records based on changes to schedules where appropriate
- Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
- Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
- Handle local office calls during normal office hours and transfers calls to appropriate personnel
- Receive after-hours call forwarding from all Allied Universal offices and take appropriate action
- Answer inbound calls and provide assistance to callers
- Make outbound calls to verify guard arrival at posts
- Escalate issues related to missing guards or coverage gaps
- Maintain accurate records of all interactions and actions taken
- Follow established procedures and protocols for handling calls and incidents
- Participate in training sessions to improve skills and knowledge
- Contribute to a positive and productive team environment
- Adhere to company policies and procedures
- Troubleshoot basic technical issues related to call center systems
Benefits
- general: Medical insurance
- general: Dental insurance
- general: Vision insurance
- general: Basic life insurance
- general: Accidental Death and Dismemberment (AD&D) insurance
- general: Disability insurance
- general: Enrollment in company’s 401(k) plan, subject to eligibility requirements
- general: Paid time off (PTO)
- general: Paid holidays
- general: Employee assistance program (EAP)
- general: Employee referral program
- general: Training and development opportunities
- general: Retention/performance bonus eligibility
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Agent Careers at Allied Universal - Richardson, Texas | Apply Now! @ Allied Universal.
Related Books and Jobs