Role Overview: Client Manager at Allied Universal

Allied Universal, a leading security and facility services company in North America, is seeking a dedicated and experienced Client Manager to join our team in Cincinnati, Ohio. As a Client Manager, you will play a pivotal role in building and maintaining long-term, meaningful relationships with our clients while leading our front-line employees who deliver our security services. This position offers a unique opportunity to drive operational metrics, deliver world-class services, and contribute to a positive and inclusive workplace culture.

In this role, you will be responsible for overseeing a designated portfolio of small to medium-sized clients across various vertical markets. Your primary focus will be on fostering strong employee engagement, ensuring client satisfaction, and achieving operational excellence. By aligning with our iCARE Leadership approach, you will guide our journey to become an employer of choice in the service industry.

A Day in the Life of a Client Manager

A typical day for a Client Manager at Allied Universal involves a diverse range of responsibilities. Here’s a glimpse into what you can expect:

• Morning: Start your day by reviewing key performance indicators (KPIs) and operational metrics using Allied Universal’s AI technology and online reporting tools. Identify areas for improvement and develop action plans to address any challenges.
• Mid-day: Conduct site visits to client locations to assess security needs, build relationships with client representatives, and ensure the quality of service delivery. Engage with security officers and field supervisors to provide support, guidance, and coaching.
• Afternoon: Focus on employee development and retention. Conduct interviews, onboard new hires, and provide ongoing training and development opportunities to your team. Address any employee concerns and promote a positive and inclusive work environment.
• Evening: Review financial reports, manage budgets, and ensure accurate billing and invoicing. Collaborate with internal stakeholders to optimize resource allocation and drive profitability. Prepare reports and presentations for senior management.

Why Cincinnati, Ohio?

Cincinnati, Ohio, offers a vibrant and dynamic environment for both personal and professional growth. As a Client Manager in Cincinnati, you will have the opportunity to work with a diverse range of clients across various industries, contributing to the economic vitality of the region. The city boasts a rich cultural scene, with numerous museums, theaters, and music venues. Additionally, Cincinnati offers affordable housing, excellent schools, and a thriving culinary scene.

Allied Universal is committed to investing in the Cincinnati community and creating opportunities for our employees to thrive. By joining our team in Cincinnati, you will become part of a supportive and collaborative network of professionals who are dedicated to making a difference.

Career Path for Client Managers

Allied Universal is committed to providing our employees with opportunities for growth and advancement. The career path for Client Managers is designed to support your professional development and help you achieve your career goals. Here are some potential career paths you can pursue:

• Senior Client Manager: As you gain experience and demonstrate exceptional performance, you can advance to the role of Senior Client Manager, where you will oversee a larger portfolio of clients and mentor junior team members.
• Operations Manager: With a strong track record of operational excellence, you can transition to the role of Operations Manager, where you will be responsible for managing all aspects of security operations within a specific geographic area.
• Regional Vice President: With continued success and leadership skills, you can advance to the role of Regional Vice President, where you will oversee multiple operations and client relationships across a broader region.

Salary and Benefits

Allied Universal offers a competitive salary and comprehensive benefits package to our employees. The salary for the Client Manager position in Cincinnati, Ohio, typically ranges from $62,000 to $75,000 per year, depending on experience and qualifications. In addition to salary, we offer a range of benefits, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave)
• 401(k) retirement plan with company match
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts

Our Culture

At Allied Universal, we are committed to fostering a culture of agility, reliability, caring, teamwork, integrity, safety, and innovation. We believe that our employees are our greatest asset, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. Our iCARE Leadership approach guides our actions and decisions, ensuring that we provide exceptional service to our clients and create a positive and inclusive work environment for our employees.

We are dedicated to promoting diversity and inclusion in the workplace. We believe that a diverse workforce brings a wealth of perspectives and experiences that enhance our ability to serve our clients and communities. We are an equal opportunity employer and value diversity at all levels of our organization.

How to Apply

If you are a motivated and experienced professional with a passion for client relationship management and security operations, we encourage you to apply for the Client Manager position at Allied Universal in Cincinnati, Ohio. To apply, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application and discussing how you can contribute to our team.

FAQ

1. What are the key responsibilities of a Client Manager at Allied Universal?

   The Client Manager is responsible for building client relationships, leading front-line employees, driving operational metrics, and delivering world-class security services.

2. What qualifications are required for this position?

   Qualifications include a relevant degree (Bachelor's or Associate's) or a High School diploma with relevant experience, plus security and supervisory experience.

3. What is the salary range for a Client Manager in Cincinnati, Ohio?

   The typical salary range is $62,000 to $75,000 per year, depending on experience and qualifications.

4. What benefits does Allied Universal offer to its employees?

   Benefits include health insurance, paid time off, a 401(k) plan, life insurance, disability insurance, and more.

5. What is the career path for a Client Manager at Allied Universal?

   Potential career paths include Senior Client Manager, Operations Manager, and Regional Vice President.

6. What is the work environment like at Allied Universal?

   Allied Universal promotes a culture of agility, reliability, caring, teamwork, integrity, safety, and innovation.

7. How does Allied Universal support employee development?

   Allied Universal offers tuition reimbursement, professional development opportunities, and career advancement programs.

8. Is this role client facing?

   Yes, this role includes heavy client interaction and building relationships.

9. Is previous experience within the security industry required?

   Yes, a minimum of 2 years of security experience is required.

10. What type of technology will I be using?

    You will use AI technology, online reporting tools, and Business Intelligence Platforms.