Allied Universal, a leading security and facility services provider in North America, is seeking a dedicated and experienced Client Manager to join our team in Houston, Texas. This pivotal role offers a unique opportunity to build lasting client relationships and lead front-line employees, ensuring the delivery of exceptional security services. As a Client Manager, you will play a crucial part in driving operational metrics, fostering employee engagement, and contributing to a culture of excellence.

Role Overview: Client Manager at Allied Universal

The Client Manager position at Allied Universal is more than just a job; it’s a career that offers purpose and impact. You will be responsible for managing a portfolio of clients, ensuring their security needs are met while leading a team of dedicated security professionals. This role demands a proactive individual with strong leadership skills, a keen eye for operational efficiency, and a passion for building strong client relationships. You will be at the forefront of delivering world-class security services, contributing to the safety and well-being of our clients and their communities.

A Day in the Life of a Client Manager

Each day as a Client Manager is dynamic and varied. Here’s a glimpse into what you can expect:

1. Morning: Start your day by reviewing operational reports and metrics. Utilize Allied Universal’s AI technology and business intelligence platform to identify areas for improvement in employee schedules and overtime management.
2. Mid-Morning: Engage with your team of Security Officers, Field Supervisors, and Operations Managers. Provide guidance, support, and address any concerns they may have. Conduct regular check-ins to ensure they are equipped to perform their duties effectively.
3. Afternoon: Meet with clients to discuss their security needs and address any concerns. Develop and implement corrective action plans to resolve issues and improve service delivery. Build and maintain strong relationships with key client contacts.
4. Late Afternoon: Focus on financial oversight, including budget management, accounts receivable, and accounts payable. Ensure alignment with EBITA targets and identify opportunities to drive revenue growth.
5. End of Day: Review performance metrics and develop action plans to address any areas of concern. Prepare reports for senior management and ensure all administrative tasks are completed.

Why Houston, Texas?

Houston, Texas, is a vibrant and diverse city offering a high quality of life and numerous opportunities for personal and professional growth. As the fourth-largest city in the United States, Houston boasts a strong economy, a thriving cultural scene, and a welcoming community. Here are a few reasons why Houston is a great place to live and work:

• Economic Opportunities: Houston is a hub for various industries, including energy, healthcare, and technology, providing ample job opportunities and career advancement prospects.
• Cultural Diversity: Houston is one of the most diverse cities in the United States, offering a rich tapestry of cultures, cuisines, and traditions.
• Affordable Cost of Living: Compared to other major cities in the United States, Houston offers a relatively affordable cost of living, making it an attractive place to live.
• Recreational Activities: Houston offers a wide range of recreational activities, including parks, museums, theaters, and sporting events.
• Warm Climate: Enjoy a mild winter and a warm summer, perfect for outdoor activities year-round.

Career Path at Allied Universal

Allied Universal is committed to providing employees with opportunities for growth and advancement. The Client Manager position is a stepping stone to various leadership roles within the company. Here are a few potential career paths:

• Senior Client Manager: Oversee a larger portfolio of clients and manage a team of Client Managers.
• Operations Manager: Manage all operational aspects of a specific region or business unit.
• Regional Vice President: Lead a team of Operations Managers and oversee the overall performance of a region.
• Director of Operations: Develop and implement operational strategies to drive efficiency and growth.

Salary and Benefits

Allied Universal offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for the Client Manager position in Houston, Texas, is $60,000 to $85,000 per year. In addition to a competitive salary, Allied Universal offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) and vacation
• 401(k) retirement plan with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Opportunities for professional development and training
• Tuition reimbursement program
• Employee referral program
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Wellness programs
• Employee discounts on various products and services
• Career advancement opportunities within the company
• Recognition programs for outstanding performance
• Bonus potential based on performance

Culture at Allied Universal

At Allied Universal, we foster a dynamic, welcoming, and collaborative workplace where employees feel valued and supported. Our iCARE Leadership approach emphasizes agility, reliability, caring, teamwork, integrity, safety, and innovation. We are committed to creating an exceptional employee experience and being an employer of choice in the service industry.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding career, we encourage you to apply for the Client Manager position at Allied Universal. To apply, please visit our careers page on the Allied Universal website and submit your application online. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Client Manager?

   The Client Manager is responsible for building client relationships, leading front-line employees, driving operational metrics, and ensuring the delivery of exceptional security services.

2. What qualifications are required for this position?

   The minimum qualifications include a Bachelor's degree in criminal justice, business, or a related field with two years of experience managing hourly employees, or an Associate’s degree with three years of experience, or a High School diploma with five years of experience. A current driver’s license is also required.

3. What skills are essential for success in this role?

   Essential skills include leadership, client relationship management, operations management, financial analysis, and employee development.

4. What career advancement opportunities are available at Allied Universal?

   Allied Universal offers various career advancement opportunities, including Senior Client Manager, Operations Manager, Regional Vice President, and Director of Operations.

5. What is the company culture like at Allied Universal?

   Allied Universal fosters a dynamic, welcoming, and collaborative workplace where employees feel valued and supported. Our iCARE Leadership approach emphasizes agility, reliability, caring, teamwork, integrity, safety, and innovation.

6. What benefits does Allied Universal offer?

   Allied Universal offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, and opportunities for professional development.

7. What is the salary range for the Client Manager position?

   The estimated salary range for the Client Manager position in Houston, Texas, is $60,000 to $85,000 per year.

8. How does Allied Universal support employee development?

   Allied Universal offers various training programs and development opportunities to help employees grow and advance in their careers.

9. What is the work environment like at Allied Universal?

   The work environment at Allied Universal is dynamic and fast-paced, with a focus on teamwork and collaboration.

10. What are the core values of Allied Universal?

    The core values of Allied Universal are agility, reliability, caring, teamwork, integrity, safety, and innovation.